RiRi Hearts MAC Summer Collection (June 18, 2013)
- Thread starter luvlydee
- Start date
LipstickVixen27
Well-known member
Hope I dnt get one :/
Lipstickdiva420
Well-known member
Yeah I'm surprised and I placed my order a little before 2:30 PM. Let's see if it get's to be me because mac is on some BS right now.Really? What time did you place your order? I placed mine around 1:50 PM and it's still pending
Copperhead
Well-known member
Welcome 13lolagirl. I'm sure those three kids keep you hopping. LOL.
luvlydee
Well-known member
oh yes we love the noobs that are cool. its the ones that come in take everything and post it on their own sites with no credit or the ones that come in and say nasty things without knowing us. but the cool ones we love!!!!
CartoonChic
Well-known member
I just checked my account after reading Shontay's post about her intercepted package. Sure enough, my reorder that I placed at 2:13pm EST after my pre-noon orders were cancelled was also cancelled. I still have two other orders pending, but we'll see how that goes. I shouldn't be surprised. MAC has repeatedly shown me time and time again that they don't value or respect their customers, that their completely incompetent at handling their own collection releases, and utterly inept at making any attempts to correct their past failures. If I decide to play with a snake, should I be angry if the snake bites me back?
I purchase from other brands - NARS, Chanel, Dior, YSL. The makeup is better quality and I don't feel like I have to go through these hoops to get their products. MAC is not an independent mom & pop shop. They're a corporate brand that has access to a lot of resources and should know how to handle these launches more professionally.
And to make it clear, I'm not upset if I don't get the lipsticks. My world will keep spinning with or without them. It's just the total and blatant disrespect for their customers that is too much to deal with when all I want to do is buy makeup.
I purchase from other brands - NARS, Chanel, Dior, YSL. The makeup is better quality and I don't feel like I have to go through these hoops to get their products. MAC is not an independent mom & pop shop. They're a corporate brand that has access to a lot of resources and should know how to handle these launches more professionally.
And to make it clear, I'm not upset if I don't get the lipsticks. My world will keep spinning with or without them. It's just the total and blatant disrespect for their customers that is too much to deal with when all I want to do is buy makeup.
Ana A
Well-known member
did you also place an order pre launch? or were they all post launch?I called MAC CS this morning to ask why one of my post-launch orders (made around 1:30 PM EST) was cancelled.
As she pulled up my order info, the CS rep told me that MAC was trying to be fair to all customers and ensure that all customers get to own these products. She said orders with multiples of each item did get cancelled and even people that got shipping notifications for those orders will not get their orders.
When she saw my order (1 Heaux, 1 RRB), she could not tell me why it got cancelled. She apologized. Then she suggested that I place an order for backordered items and get them in July. I declined.
Honestly, it sounds like MAC just screwed up by canceling my "fairly" purchased order. I don't even have the energy to be mad. I am just so disappointed in MAC.
lovelylan
Member
So did I.... =(
Copperhead
Well-known member
Get your stuff TommyCJC. Good luck to you. Hopefully you'll have better luck than most of us.I really wanted all of these lippies.. Maybe even a back up of RiRi Boy... But the past day of upset from everyone here has put me off
Medgal07
Well-known member
Totally---I'm way too old for this needless stress.Well, I get up this morning to check my 'legitimate' 'fair' orderone of the ls is backordered. Yep, I think thats reallllly fair.
I've been on the phone with MAC CS for awhile. I explained that they've had launch/ordering/sellout issues for a long time. Anyhow, because of how I explained things she is sending a recording of my call to the higher ups so they can hear it in my own words. I guess they will be calling me back in 2 days. I told her that they need to stop treating those that ordered early as though they did something nefarious or criminal. So I say cool, bring it on.
Oh, I said if MAC wants to deal with something that really is not legitimate, go look at ebay where they are selling large quantities of product & most people can't even purchase 1 on launch day.
Once they look at my order history, the are on my side(kinda what happened)
She also brought up about this beauty board. I guess that was because of the noobie snitch. I said that board has nothing to do with the epic fail MAC had yesterday.I told them that I wanted all 3 of my cancelled orders!
Chanel is so much more calming.............
NiniCakes
Well-known member
oh okay so i guess they most be working over time to try and straighten out that hot mess of a launch yesterday
StrongWoman
Well-known member
Having worked in retail, I am always respectful to CS reps. They are not the business moguls and theirs is often a thankless job. However, it's not their job to dish out lectures on fairness (like they did to me), blame customers/makeup boards (like they did to others) and deliver bad news ("we are intercepting orders off UPS trucks") with a touch of smugness. As the CS rep, you can be respectful, sympathetic, and resist the urge to blame customers. Maybe I am showing my age, but I come from an age where businesses believe, "The customer is always right."
MACoholic2014
Member
I'm beyond jealous lol!!!
Miss Dynamite
Well-known member
I ordered 1 RiRiBoy about an hour after the collection went up...got a shipping notice, then got a cancelled notice. Seriously? I only ordered 1 damn lipstick and AFTER the collection officially launched! And of course they haven't put my money back on my card yet!
Audrey C
Well-known member
My guess? No. Because it doesn't have to. Mad people who still buy more don't incent change.
I hope it doesn't come across that I'm being judgmental about people not boycotting. That's a personal decision that everyone needs to make for themselves. I'm just pointing out that companies don't change profitable practices that don't result in lost revenue simply because a few people (even loyal customers) complain.
CartoonChic
Well-known member
Glad I gave you a chuckle. I know if it was me I'd be steaming right now so I know you need a good laugh.
Also, if it was me MAC would be sending me my item a few weeks later because I'd get crazy on their ass.
Just call customer service, no name, no order number, just "You gon' PAY what you OWE" hang up.
Rolling past MAC stores and counters 100% Samuel L. Jackson crazy eyes
Would I walk in? Nope. Just stand right outside those giant windows staring. Mouthing. "You gon' PAY what you OWE"
Two weeks tops, all Riri products and a signed copy of her next album not even released YET would be at my door.
YES. to Charlotte Ronson, now that was a waste. I literally can't remember what any of her products looked like they were all so bland and boring. Gotta admit...I snagged almost every Hello Kitty mirror that they releasedI know, I know, I'm 12, lol
Inyoung
Well-known member
I just received a back order notice for RiRi Boy at 10:37.... I think I'm just going to cancel the order completely, I wanna save money for the next collection (MSFs PLEASE!!!) and besides I rather get the lipstick in cute packaging for the fall....;P My original order still says pending...GRRR. /:
