RiRi Hearts MAC Summer Collection (June 18, 2013)

butterflyeyes

butterflyeyes

Well-known member
kissy89 said:
hmm... Im not saying they couldnt have messed yours up, but how can you be positive that your box was torn from MAC, it could have been mishandled in transport, they go through several states before they arrive at your door step... I just think we all cant blame everything on MAC, somethings yes, but they cant predict the weather conditions, some lipsticks were messed up pretty bad, not sure if its MAC fault or the weather conditions... just something to think about before we go pointing fingers...
Click to expand...
Ok...it's true that weather CAN play a huge part in the shape of the lipsticks if they are being shipped in a slow manner (ground for example) and sitting in a hot truck all day or out in the sun if left at the door. BUT...and this is speaking for myself...I'm not pointing fingers at MAC for the actual damage. I did what I was supposed to do and contacted them immediately per the "The MAC Pro Online Guarantee" that is on the back of the invoice/packing slip.

If your package was damaged, save the box and the merchandise and notify us immediately at 1-800-866-6464. The carrier will inspect and pick up the damaged package and the damaged item(s) will be replaced.

An identical statement is also on old non-Pro orders that I have so the above applies to everyone. Plus the guarantee states if you are unhappy for ANY reason...
With that said...the lipstick being damaged isn't what has me upset and perhaps being one of those that are pointing fingers. It is the attitude and method in which CS is handling things when reporting the issue. To not allow me to speak to a manager and tell me I have to wait to "sometime next week" for one to get back to me and decide what method they may handle the issue is unacceptable. It was nowhere near closing time so they can't use that excuse (with it being Friday if I had called 10 minutes before they were closing I would completely understand having to wait until Monday to speak to someone but I called at around 12:15 pm. Hours before they were closing). Tell me the manager is busy trying to handle this massive release...I'd understand that. But don't tell me I'll have to wait until sometime next week and someone will "eventually" get back to me or I can just order again and HOPEFULLY my backorder won't be canceled. Basically, my issue is with CS and their way of even communicating with me. Yet I make a little noise (literally...a little noise that was neither rude nor bashing...worst thing I said in a 140 character limit tweet was that I wasn't happy) on Twitter and I'm being reached out to a little for what feels like a method to save public face...because the humans I spoke with didn't even offer the canned response of "We want to help!" like whoever sent the tweet did.

Please know that despite all of my words above I'm not trying to attack you nor am I offended by your opinion...I just got a little heated thinking about how I was made to feel on both phone calls to CS...the first time I have EVER been made to feel like I, as a customer with an issue didn't matter to MAC and that I was making a big deal out of a lipstick that I got a discount on anyway. Yeah...I failed to mention THAT little jab in my initial posts on here about it because I knew that part would fan the flames...but trust me when I say that my finger pointing is very intentional and not going away. MAC failed me horribly in terms of actual customer service. They didn't make the sun and didn't cause the heat that may have played a part in the damage BUT they hired the people that they use to represent them in CS (even if they use a contractor company to provide call center CS like a lot of companies do...these people represent MAC every time they answer the phone for them).
Ok...I'm done lol
 
brittbby

brittbby

Well-known member
YUMYUMYMUA said:
4e48eb46_image.jpeg
I just died. I opened it and as I'm twisting it up I'm like wtf is wrong with this lipstick and when it reached all the way to the top, it just fell off :( RIP riri boy!
Click to expand...
That's ridiculous! Ive never heard of people having this many issues with lipsticks. That was definitely poor quality. I know people are going to get mad that I'm blaming MAC but honestly, these are factors you take into production. Don't make a product that's going to break so easily. I have many different formulations that have never broken!!! And NAC deserves every bit of backlash after the way they treat us!
elegant-one said:
Yeah me too, but this one is amazing. Use mostly or all coral side & a tad bronzer side = beautiful. And I don't do bronzers
Click to expand...
I bought coral glow today! Ill be testing her out tomorrow!! And I've been eyeing the CC cream! Elegant-one... You bad!!! Hahahaha
 
butterflyeyes

butterflyeyes

Well-known member
internetchick said:
Yikes all of these broken lipsticks! My Charmed I'm Sure from MM that I bought at my local Macys was messed up like that.
Click to expand...
My Deeply Adored was too (well sorta)! Macy's sent me another one quickly though which was great...but if they couldn't have (if it had sold out) it would have been fine because the way customer service treated me was excellent. I've been lucky when it comes to Macy's unlike so many others I have read about on here. I'm huge on CS because sometimes...even if a problem can't be fixed the people that at least try make the problem a lot better.
 
Mayanas

Mayanas

Well-known member
The lipsticks no longer be on backorder? I'm doing a backup and did not mark anything. Anyone else?

Just checkout, but no says in backorder, like before with heaux and RB
 
KMQE716

KMQE716

Well-known member
kissy89 said:
Weather can have a lot to do with a lipstick, maybe its the retro matte texture thats making it ruin much faster in heat than other formulas... I just am tired of reading post bashing MAC... My opinion thats all....
Click to expand...
I can't imagine the matte/retro matte forumlas being off that much...when the By Request collection came out, i don't remember anyone having a lot of issues with melting mattes, and it was in the middle of the summer. Just saying that i don't think people should have the fear that when they order a lipstick they should intend on it being defective. It's not really people blaming but its just a feeling of disappointment, when you buy something you don't expect it come messed up you know?
 
brittbby

brittbby

Well-known member
butterflyeyes said:
Doesn't pull orange on me either...not even a little. Ok...it's true that weather CAN play a huge part in the shape of the lipsticks if they are being shipped in a slow manner (ground for example) and sitting in a hot truck all day or out in the sun if left at the door. BUT...and this is speaking for myself...I'm not pointing fingers at MAC for the actual damage. I did what I was supposed to do and contacted them immediately per the "The MAC Pro Online Guarantee" that is on the back of the invoice/packing slip. If your package was damaged, save the box and the merchandise and notify us immediately at 1-800-866-6464. The carrier will inspect and pick up the damaged package and the damaged item(s) will be replaced. An identical statement is also on old non-Pro orders that I have so the above applies to everyone. Plus the guarantee states if you are unhappy for ANY reason... With that said...the lipstick being damaged isn't what has me upset and perhaps being one of those that are pointing fingers. It is the attitude and method in which CS is handling things when reporting the issue. To not allow me to speak to a manager and tell me I have to wait to "sometime next week" for one to get back to me and decide what method they may handle the issue is unacceptable. It was nowhere near closing time so they can't use that excuse (with it being Friday if I had called 10 minutes before they were closing I would completely understand having to wait until Monday to speak to someone but I called at around 12:15 pm. Hours before they were closing). Tell me the manager is busy trying to handle this massive release...I'd understand that. But don't tell me I'll have to wait until sometime next week and someone will "eventually" get back to me or I can just order again and HOPEFULLY my backorder won't be canceled. Basically, my issue is with CS and their way of even communicating with me. Yet I make a little noise (literally...a little noise that was neither rude nor bashing...worst thing I said in a 140 character limit tweet was that I wasn't happy) on Twitter and I'm being reached out to a little for what feels like a method to save public face...because the humans I spoke with didn't even offer the canned response of "We want to help!" like whoever sent the tweet did. Please no that despite all of my words above I'm not trying to attack you nor am I offended by your opinion...I just got a little heated thinking about how I was made to feel on both phone calls to CS...the first time I have EVER been made to feel like I, as a customer with an issue didn't matter to MAC and that I was making a big deal out of a lipstick that I got a discount on anyway. Yeah...I failed to mention THAT little jab in my initial posts on here about it because I knew that part would fan the flames...but trust me when I say that my finger pointing is very intentional and not going away. MAC failed m horribly in terms of actual customer service. They didn't make the sun and didn't cause the heat that may have played a part in the damage BUT they hired the people that they use to represent them in CS (even if they use a contractor company to provide call center CS like a lot of companies do...these people represent MAC every time they answer the phone for them). Ok...I'm done lol
Click to expand...
Bravo ... Bravo... I couldn't have said it better. Products have flaws but for CS to act like "be happy you even got the product" is mind boggling... Now seeing that the release was pushed back a week really does have me questioning whether they knew there was an issue or not... I'm leaning towards yes. MAC deserves all the heat they are getting. If up top doesn't want all this negative attention, you get on the phone quick with whoever is running the CS and have them fix their attitude quick... But they don't because I don't think they care. They think they are bigger than their customers. And nobody has said anything vulgar or out right rude, just speaking the truth!
 
YUMYUMYMUA

YUMYUMYMUA

Well-known member
Quick swatch and comparison. Strong woman top and riri boy bottom. Please excuse the poor lip lining.. I'm in bed already lol
1943ee6c_image.jpeg
 
kissy89

kissy89

Well-known member
butterflyeyes said:
Doesn't pull orange on me either...not even a little.
Ok...it's true that weather CAN play a huge part in the shape of the lipsticks if they are being shipped in a slow manner (ground for example) and sitting in a hot truck all day or out in the sun if left at the door. BUT...and this is speaking for myself...I'm not pointing fingers at MAC for the actual damage. I did what I was supposed to do and contacted them immediately per the "The MAC Pro Online Guarantee" that is on the back of the invoice/packing slip.

If your package was damaged, save the box and the merchandise and notify us immediately at 1-800-866-6464. The carrier will inspect and pick up the damaged package and the damaged item(s) will be replaced.

An identical statement is also on old non-Pro orders that I have so the above applies to everyone. Plus the guarantee states if you are unhappy for ANY reason...
With that said...the lipstick being damaged isn't what has me upset and perhaps being one of those that are pointing fingers. It is the attitude and method in which CS is handling things when reporting the issue. To not allow me to speak to a manager and tell me I have to wait to "sometime next week" for one to get back to me and decide what method they may handle the issue is unacceptable. It was nowhere near closing time so they can't use that excuse (with it being Friday if I had called 10 minutes before they were closing I would completely understand having to wait until Monday to speak to someone but I called at around 12:15 pm. Hours before they were closing). Tell me the manager is busy trying to handle this massive release...I'd understand that. But don't tell me I'll have to wait until sometime next week and someone will "eventually" get back to me or I can just order again and HOPEFULLY my backorder won't be canceled. Basically, my issue is with CS and their way of even communicating with me. Yet I make a little noise (literally...a little noise that was neither rude nor bashing...worst thing I said in a 140 character limit tweet was that I wasn't happy) on Twitter and I'm being reached out to a little for what feels like a method to save public face...because the humans I spoke with didn't even offer the canned response of "We want to help!" like whoever sent the tweet did.

Please no that despite all of my words above I'm not trying to attack you nor am I offended by your opinion...I just got a little heated thinking about how I was made to feel on both phone calls to CS...the first time I have EVER been made to feel like I, as a customer with an issue didn't matter to MAC and that I was making a big deal out of a lipstick that I got a discount on anyway. Yeah...I failed to mention THAT little jab in my initial posts on here about it because I knew that part would fan the flames...but trust me when I say that my finger pointing is very intentional and not going away. MAC failed m horribly in terms of actual customer service. They didn't make the sun and didn't cause the heat that may have played a part in the damage BUT they hired the people that they use to represent them in CS (even if they use a contractor company to provide call center CS like a lot of companies do...these people represent MAC every time they answer the phone for them).
Ok...I'm done lol
Click to expand...
Yes I can understand that point of view, its just tiring reading nothing but NEGATIVE posts... It gets under my skin when all people do is complain, not saying you were, but just post after post after post... When in reality most of us are STILL going to buy MAC products... just seem crazy to me thats all... I wont make my post too long, but I think you girls get the picture...
 
LUVISLUV

LUVISLUV

Well-known member
mekaboo said:
Every package I receive from MAC has a return sticker included. I don't know what packages you all receive that don't.
Click to expand...
That sticker is actually just that a sticker barcoded with the addresses. Taking that to UPS you will still have to pay to ship your package back!
 
Lipstickdiva420

Lipstickdiva420

Well-known member
So sorry that some of you have broken lipsticks. After i saw the white stuff on my lippies I took it of put the lippies in the fridge then used them.
 
You must log in or register to reply here.

Latest posts

Top