Well.... after 19 days, over a dozen phone calls, dealing with 3 different Supervisors, asked to photograph all my damaged lipsticks TWO times (because they needed a "clearer" photo), being asked to send and forward MULTIPLE emails (because they "couldn't find them" and their mailboxes couldn't hold the emails)... I FINALLY got my replacement lipsticks today! They are all perfectly fine and I can't wait to play with them. I have to admit my enthusiasm isn't what it was for this collection, and RiRi Fall will be a complete skip for me no matter how great the products are. I will not continue to let MAC treat me in such a poor way and reward them with coming back for it again. My LE choices will be MUCH more selective moving forward. It reminds me of 2 sayings I have always repeated... 1) Screw me once, shame on you. Screw me twice, shame on ME! 2) Be where your presence is CELEBRATED not tolerated! Everyone looks fantastic in these lipsticks! It's just sad that the collection has to be shadowed but such complete and utter lack of quality customer service. I deserve better from someone I give my money to on a monthly basis. So do all of you.
She ordered it on backorder for me and it arrived today at her place. I'm so happy she did this for me and she did a cp too for my first Nars blush (Gaiety) and lipstick (Scarlet Empress) and I got another Ablaze BU from her sale too. My boyfriend and I broke up this week after a relation of 6 years and 3 months and I feel so horrible and knowing I'll get some new goodies soon cheers me up a bit.
