User38
Well-known member
It's possible. There are a few times I've had the same kind of problems. People would describe something as great and I'd barely be able to get it to show up and it was dry...or a few products I've had huge color differences (like a couple of my lipsticks that are purple to everybody else are straight up bronze in the tube and on skin) it confuses me.
that can happen from the factory though.. I seriously doubt that the PR people would send something not right/ damaged or imperfect to someone like T. Seriously doubt it. They might not be the sharpest knives in the drawer but they know that a bad review will affect their sales.