MAC Sharon and Kelly Osbourne Collection (June 5, 2014)

lipstickaddict

lipstickaddict

Well-known member
Dolly Snow said:
Hope you are ok?
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Good! Aw thanks doll--life has just been so hectic lately I haven't had the chance to get on here very often. I am well though. Will write you today. Have been thinking of you though and I am so glad that you got what you wanted! I hope that you are surviving everything too!
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New lipstick always helps LOL!
 
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sujusarangx3

Well-known member
I just called to ask if I could upgrade to overnight shipping on the order I placed at 7am EST, and the rep I got was super pleasant, said of course she'd send a notice to the shipping department! Woohoo!
 
jenise

jenise

Well-known member
Dear Jenise:

Thank you for your inquiry.


We're happy to help to get your orders to you as soon as possible. Because your original orders have already processed for shipment with standard service, we would like to offer you the option of having your original packages rerouted back to us and a reshipment of your orders sent to you immediately with expedited shipping service at our cost.

However, we appreciate your understanding that quantities of the Osbourne Collection are very limited, and due to the high demand for these products, we cannot guarantee that quantities will still be available at the time your reshipment is processed. If you still wish to attempt an Overnight reshipment of your order, we ask that you please call us at 1-800-588-0070 so that we can accommodate your request as expeditiously as possible.

Should you prefer to wait for your original order, we will be happy to extend our recent offer of free Overnight shipping to a future order. Simply select Overnight shipping when placing your next order with us and reply to this email with your order number to receive a refund of your shipping charges.

At MAC Cosmetics Online, we strive to fulfill and accommodate all of our customer's requests. When that is not possible, we are pleased to be able to provide choices and alternate solutions that meet our customer's needs. Thank you for the opportunity to respond to your request.

We hope you will continue to visit us at MAC Cosmetics Online. If we can be of further assistance, please let us know. If you would like to speak with one of our representatives at any time, please call 1-800-588-0070.

As we continually strive to improve the service we offer, we’d love to learn more about your experience. Would you please take a few minutes to tell us how we did? Simply click here to take our Satisfaction Survey. Thank you in advance for your participation.

Kindest regards,

Karla
Online Customer Service




--- this is the reply I got back when asking about applying NEXT. hell no lol Ill take the future overnight
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Dolly Snow

Dolly Snow

Moderator
lipstickaddict said:
Good! Aw thanks doll--life has just been so hectic lately I haven't had the chance to get on here very often. I am well though. Will write you today. Have been thinking of you though and I am so glad that you got what you wanted! I hope that you are surviving everything too! :heart: New lipstick always helps LOL!
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Life is always hectic but I am hoping you are pushing through it all love. Ok cool I understand not being able to pm and all that no worries :) I am surviving the best I could and I hope you are too :heart:
 
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sujusarangx3

Well-known member
jenise said:
--- this is the reply I got back when asking about applying NEXT. hell no lol Ill take the future overnight
amuse.gif
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Whoa what, my rep did not tell me any of that when I requested the upgrade... she contacted the shipping department quickly and didn't mention any reshipment bananas.

Now I'm a little worried
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MooseMoose

MooseMoose

Well-known member
stephshopaholic said:
I know I love the packaging can't wait for them. :) I'm pale with black hair so I hope they all work on me. Siren Song looks nice on me though so I'm hoping strip poker will too.
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Ooh im fair, with warm undertones, with black hair as well, i was wanting DG (didn't everyone), so I really can't wait to see your swatches now. I usually go for dark reds/plums, but DG is too pretty to refuse. I'm interested to see Strip Poker it looks so different in all the swatches
 
lipstickaddict

lipstickaddict

Well-known member
sujusarangx3 said:
Whoa what, my rep did not tell me any of that when I requested the upgrade... she contacted the shipping department quickly and didn't mention any reshipment bananas.

Now I'm a little worried
icon_eek.gif
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Are you in Canada or the US? I wouldn't worry about it if you are in Canada because it's different. I'd call them back if you are in the USA.
 
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