Stories from MAC Germany Online Store: I called them and said they sent me the wrong lipgloss, They didn't know about this :shock: Then I told them ok, so would you do something about it. She said "you can send it back if you want to" I asked yes but I used it, what will you do with it? Throw it away? She says "yes" :shock: :shock: I said for customer satisfaction would you consider to refund it although I keep it, She says they never do it this way, she has to ask. Takes my phone number and my e-mail. She says it may take days to clear this :rant: