MAC x Pedro Lourenço (June 5, 2014)

NaomiH

NaomiH

Well-known member
MooseMoose said:
I called MAC cs and the lady said there wasn't anything she could do about M/GM, and referred me to headquarters. I called that number, and the lady said she wasn't aware of the lipglasses being switched and took my name and number and would refer the "case" to someone higher up. She said to call back when i received my order and I could receive another product, just not Mirror as they are limited stock. Hmm was worth a try. Do you think it's true she wouldn't have known of the mix up?
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butterflyeyes

butterflyeyes

Well-known member
MooseMoose said:
I called MAC cs and the lady said there wasn't anything she could do about M/GM, and referred me to headquarters. I called that number, and the lady said she wasn't aware of the lipglasses being switched and took my name and number and would refer the "case" to someone higher up. She said to call back when i received my order and I could receive another product, just not Mirror as they are limited stock. Hmm was worth a try. Do you think it's true she wouldn't have known of the mix up?
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Doubt it. Considering that this has been an issue from day 1 I'm sure retailers are aware of it.
 
Prettypackages

Prettypackages

Well-known member
The lipsticks are beautiful on everyone. I don't have skippers remorse, but I should have checked them out. I'll just enjoy the incorrectly labeled mirror/gold mirror and Corol. lol
 
maybeline46

maybeline46

Well-known member
So, MAC HQ is telling me the same thing..."oh we had no idea"...b*tch please! I told her, don't insult my intelligence with that mess. If this as the issue on day one of the launch, then how is it that you all didn't make an effort to inform the department stores of the same issue?
MooseMoose said:
I called MAC cs and the lady said there wasn't anything she could do about M/GM, and referred me to headquarters. I called that number, and the lady said she wasn't aware of the lipglasses being switched and took my name and number and would refer the "case" to someone higher up. She said to call back when i received my order and I could receive another product, just not Mirror as they are limited stock. Hmm was worth a try. Do you think it's true she wouldn't have known of the mix up?
Click to expand...
So, MAC HQ is telling me the same thing..."oh we had no idea"...b*tch please! I told her, don't insult my intelligence with that mess. If this was the issue on day one of the launch, then how is it that you all didn't make an effort to inform the department stores of the same issue? How did MAC not take the time to send a memo to the department stores saying "hey check the packaging"? This was a week later!! I assumed MAC had fixed it or taken care of it by then...they had a week until the in store launch.

I just want my damn gold mirror!!!!!!
 
MooseMoose

MooseMoose

Well-known member
maybeline46 said:
So, MAC HQ is telling me the same thing..."oh we had no idea"...b*tch please! I told her, don't insult my intelligence with that mess.  If this as the issue on day one of the launch, then how is it that you all didn't make an effort to inform the department stores of the same issue? So, MAC HQ is telling me the same thing..."oh we had no idea"...b*tch please! I told her, don't insult my intelligence with that mess.  If this  was the issue on day one of the launch, then how is it that you all didn't make an effort to inform the department stores of the same issue? How did MAC not take the time to send a memo to the department stores saying "hey check the packaging"?  This was a week later!!  I assumed MAC had fixed it or taken care of it by then...they had a week until the in store launch. I just want my damn gold mirror!!!!!!  
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Such bs on their part. Did you order gold mirror and got mirror? I'm asking because I ordered mirror and will be recieving GM, and was looking for someone to switch with
 
maybeline46

maybeline46

Well-known member
MooseMoose said:
Such bs on their part. Did you order gold mirror and got mirror? I'm asking because I ordered mirror and will be recieving GM, and was looking for someone to switch with
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I ordered Gold Mirror and got Mirror....I just opened the box like an hour ago and I haven't even bothered to open the actual lip glass container. I would definitely be glad to switch!
 
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