YSL Fall 2014- Leather Fetish

[ashievic]

Be aware the deceptive marketing YSL is using for the Selfridges exclusive eyeshadow palettes of Dubai, London, Paris, New York and Hong Kong. These palettes are being sold at Selfridges, as well as stores throughout the world as the following: Dubai is #3, Paris is #7, Hong Kong is #9, London #2, and New York #4. The even go so far as list the Hong Kong palette as "love" in normal packaging. I reside in the United States, and received these today. I am livid. No where does it state anywhere these crystal compacts have the exact same palette as the normal packaging does. I called YSL in New York and they didn't care. I call Selfridges, they didn't care. If a consumer wants the #9 palette in the crystal compact, super. But do not market it as not being the exact product, colors, everything as the regular one. Even the box and the compact label on the crystal compact have the exact label as the plain one.

The new leather palette, think of it as being listed on Selfridges website twice. One with the fake leather on top of the compact, then the second with another name in a plain compact, with everything exact as the higher price one. No clue how the consumer laws work in England, but in the US, this would not be allowed. Look at the photos of the palette numbers for the plaln compacts, don't even come close to resembling the photos of the "special" ones. There is nothing different between the colors in these palettes from the plain to the crystal. Shame on Selfridges and YSL!!!!!

 

[Icecaramellatte]

Be aware the deceptive marketing YSL is using for the Selfridges exclusive eyeshadow palettes of Dubai, London, Paris, New York and Hong Kong. These palettes are being sold at Selfridges, as well as stores throughout the world as the following: Dubai is #3, Paris is #7, Hong Kong is #9, London #2, and New York #4. The even go so far as list the Hong Kong palette as "love" in normal packaging. I reside in the United States, and received these today. I am livid. No where does it state anywhere these crystal compacts have the exact same palette as the normal packaging does. I called YSL in New York and they didn't care. I call Selfridges, they didn't care. If a consumer wants the #9 palette in the crystal compact, super. But do not market it as not being the exact product, colors, everything as the regular one. Even the box and the compact label on the crystal compact have the exact label as the plain one.

The new leather palette, think of it as being listed on Selfridges website twice. One with the fake leather on top of the compact, then the second with another name in a plain compact, with everything exact as the higher price one. No clue how the consumer laws work in England, but in the US, this would not be allowed. Look at the photos of the palette numbers for the plaln compacts, don't even come close to resembling the photos of the "special" ones. There is nothing different between the colors in these palettes from the plain to the crystal. Shame on Selfridges and YSL!!!!!

So sorry this happened. What a hassle! Do you have doubles of the palettes now? Can you return them?

 

[ashievic]

I purchased the #9 palette which is called "Baby Doll"in the States, as well as listed as #9. No where on the Selfridges site does it show its number listing for #9. It lists it as "Hong Kong" under the "exclusive" and as "Love" with the normal package. The photos for this same color group is as different as night and day. Go Selfridges and see for yourself. Look at the exclusive listing, then go to the group listing for the new style of palettes. The label Selfridges emailed to me is not accepted by the US Postal System or DHL. For me to pay for it through DHL is 154.00 USD. This has been a VERY expensive lesson learned. No wonder I could not locate any swatches for "Hong Kong". Again, the crystals on the compact are quite lovely, but to me this was deceptive marketing. I know someone who works for Neiman-Marcus high on the food chain, and when he tried to see if they could carry these in the States, it was not disclosed these colors are already sold here, It is just the packaging not sold in the US. I just want others to avoid my extremely costly mistake.

 

[ashievic]

I was dumb enough to buy each one of the exclusives, Dubai, London, Paris, New York and Hong Kong. The names used under the listing for the regular packaging don't even come close to these names, except for Paris. I am not sure how Selfridges or YSL decided the palette called Fauve #2 becomes London, really??? Saharienne #4 could become New York, really??? Afrique #3, it is a stretch but maybe Dubai might be close enough to be considered Africa. Baby Doll #9 translate to Hong Kong in what way???? Just garbage to me.....

 

[awickedshape]

I purchased the #9 palette which is called "Baby Doll"in the States, as well as listed as #9. No where on the Selfridges site does it show its number listing for #9. It lists it as "Hong Kong" under the "exclusive" and as "Love" with the normal package. The photos for this same color group is as different as night and day. Go Selfridges and see for yourself. Look at the exclusive listing, then go to the group listing for the new style of palettes. The label Selfridges emailed to me is not accepted by the US Postal System or DHL. For me to pay for it through DHL is 154.00 USD. This has been a VERY expensive lesson learned. No wonder I could not locate any swatches for "Hong Kong". Again, the crystals on the compact are quite lovely, but to me this was deceptive marketing. I know someone who works for Neiman-Marcus high on the food chain, and when he tried to see if they could carry these in the States, it was not disclosed these colors are already sold here, It is just the packaging not sold in the US. I just want others to avoid my extremely costly mistake. 

$154.! That's terrible...

 

[sarabeautime]

@ashievic I got your e-mail and I will let my readers know this issue as soon as possible. I also contacted Stacey, she has a post about three of these palettes, she will edit her post and let people know that these are the same as the regular ones (maybe later tonight). Here is her post:
http://expatmake-upaddict.blogspot.de/2014/06/ysl-swarovski-couture-palettes.html

She also told me earlier that the crystals on the packaging are falling apart. It seems it is a sticker and once you use them often, they get loose

I think it is a good idea to get rid of these products by sending them back.

I believe the big part of the fault is on Selfridges, since they should communicate their customers that these are the same palettes. I know Selfridges, I had to call them a few times and all I can say is that, their customer service is terrible. Sorry that you lost so much money by this mistake of theirs. I hope you can come to terms with Selfridges to get your money back.

 

[ashievic]

Thanks for anything you can do to make consumers aware of this deceptive practice. When I receive emails from Selfridges, it is blah, blah, with no solutions. But they sure do boast they are the #1 best department store in the world!!! Since YSL is sold here in the US, I am not done with attempting to get the consumer protection laws to do something. Please let any and everyone know, this is so wrong on so many levels!!!!

 

[ashievic]

The amount of money we all spend on cosmetics and to be ripped off by a company such as YSL, disgusting. Is not YSL actually owned by Loreal? Go to the Selfridges website see for your self what garbage this is.

 

[pnfpn]

I have the Dubai one and I realised that it was similar to Afrique not long after! I'm in two minds about it, on one hand I love the crystals which are still holding strong and the palette has sentimental value for me but at the same time I am not surprised Selfridges has done something like this. The palettes were made for their Beauty Event they had going on from May-June and there were a few "exclusives". The Giorgio Armani Espresso palette was supposedly created for the event but it's actually a repromote fom an older collection. Selfridges knows what they are doing in not telling you.


I try not to buy from them now. Not only do they pull this crap but also they have horrible customer service.

 

[ashievic]

It has gotten worse, now Selfridges wants photos proving this. I told them, you can do this yourself. I have called them 3 times, disconnected twice. I finally sucked it up and paid 49.00 to send it through US mail. I am also going to contact my credit card. This is pure s***.

 

[sarabeautime]

It has gotten worse, now Selfridges wants photos proving this. I told them, you can do this yourself. I have called them 3 times, disconnected twice. I finally sucked it up and paid 49.00 to send it through US mail. I am also going to contact my credit card. This is pure s***.

@ashievic I have published about it.
Hope it helps some people being aware of this. Thanks for letting us know.

 

[meleftie]

Be aware the deceptive marketing YSL is using for the Selfridges exclusive eyeshadow palettes of Dubai, London, Paris, New York and Hong Kong. These palettes are being sold at Selfridges, as well as stores throughout the world as the following: Dubai is #3, Paris is #7, Hong Kong is #9, London #2, and New York #4. The even go so far as list the Hong Kong palette as "love" in normal packaging. I reside in the United States, and received these today. I am livid. No where does it state anywhere these crystal compacts have the exact same palette as the normal packaging does. I called YSL in New York and they didn't care. I call Selfridges, they didn't care. If a consumer wants the #9 palette in the crystal compact, super. But do not market it as not being the exact product, colors, everything as the regular one. Even the box and the compact label on the crystal compact have the exact label as the plain one.  The new leather palette, think of it as being listed on Selfridges website twice. One with the fake leather on top of the compact, then the second with another name in a plain compact, with everything exact as the higher price one. No clue how the consumer laws work in England, but in the US, this would not be allowed. Look at the photos of the palette numbers for the plaln compacts, don't even come close to resembling the photos of the "special" ones. There is nothing different between the colors in these palettes from the plain to the crystal. Shame on Selfridges and YSL!!!!!

Wow this really does seem like a dirty bird trick. Can't believe you have to pay to return!

 

[ashievic]

I had to pay 48.85 USD to return them. I just keep receiving emails from Selfridges to go their FAQ site and everything will be just fine. I have printed out the differences they show for the exact same palette. Only time will tell if they do anything.

 

[powderprincess]

I had to pay 48.85 USD to return them. I just keep receiving emails from Selfridges to go their FAQ site and everything will be just fine. I have printed out the differences they show for the exact same palette. Only time will tell if they do anything.

Wow. I would be pissed too!

 

[ashievic]

The people at DHL asked me to call Selfridges and request their billing account info for the so-called "free" return label. The one Selfridges sent me was useless by both DHL and the US Postal Service. So I call Selfridges, asked to speak to a supervisor, was told send pictures, and our "barrister" will review and decide if we will pay for this return. It will take 10-14 "business" days for this decision. I asked what about the requirement they must have the product back within 14 days of date of delivery? Oh, yes, that would still be in effect. Then when they told me to open the compact and take photos, I asked what about your policy the product cannot be opened for it to be returned? Silence was all I got. So the tally is 500.00 USD for the palettes, 25.00 USD for delivery, 17.84 USD for conversion charge,48.85 USD for postage back to them, and the unknown cost of three international calls. I called my bank, and since this was sent into the US, I guess US consumer laws come into play. The bank has credited my account, while they attempt to figure this mess out. Except for the return postage and the international calls I had to make. I also love it when Selfridges claim they have a "toll free overseas number", that is hogwash too. Called my phone service, and each call will be around 25.00 USD. Just a lovely, lying, company to do business with......and remember go to Selfridges website for FAQ and everything will be peachy keen. Bite me comes to mind. I told Selfridges to "go marinate on this bulls***" and get back to me."

 

[ashievic]

The delivery fee was 42.75 or so. It was 25.00 pounds, not USD.I think it is around 1.71 USD to 1.00 English pound. So this was even more expensive then I thought, ugh......then I read on their FAQ website makeup can't be returned. I think this might turn into a Buckle up Becky time for Selfridges. For 685.00 USD I am beyond pissed off.

 

[Medgal07]

The delivery fee was 42.75 or so. It was 25.00 pounds, not USD.I think it is around 1.71 USD to 1.00 English pound. So this was even more expensive then I thought, ugh......then I read on their FAQ website makeup can't be returned. I think this might turn into a Buckle up Becky time for Selfridges. For 685.00 USD I am beyond pissed off.

What an absolute mess! I'm so sorry you had to go through such utter CRAP!!

 

[Odelia]

I am so sorry that you are having to go through this, ashievic. ☹ I hope you can get this sorted - keep at them, you are in the right! I won't be buying from Selfridges with dodgy customer service like that

 

[Samuella]

I'm usually not a nude girl…

Usually I'm all about the brights.
But I am pining for Nude Acoustic something mad. Somehow, a MAC artist conned me into buying Lady Gaga Viva Glam II, and I felt I looked really 'plastic' (?) in it, but I feel like this would be more wearable on my skin tone.

 

[awickedshape]

The delivery fee was 42.75 or so. It was 25.00 pounds, not USD.I think it is around 1.71 USD to 1.00 English pound.  So this was even more expensive then I thought, ugh......then I read on their FAQ website makeup can't be returned. I think this might turn into a Buckle up Becky time for Selfridges. For 685.00 USD I am beyond pissed off. 

Ugh, what a disaster. Hope you can hear something good soon for a change. $685. USD is almost $4,500. here @ home, my goodness.