Tatiana87
Well-known member
Did you order any of them? I'm waiting on the hottie UPS guy to get here with my package.
Anastasia Beverly Hills Cosmetics
- Thread starter PixieDancer
- Start date
Tatiana87
Well-known member
I thought soft brown was going to be a bit warmer. Hope mine gets here soon. Thanks for the swatches.
erine1881
Well-known member
I haven't yet. I've got to reapply for their pro discount now that they've launched the new website. Everyone has to
Tatiana87
Well-known member
Oh no. That's got to suck.I haven't yet. I've got to reapply for their pro discount now that they've launched the new website. Everyone has to
brunettespylove
Well-known member
I thought so too, like a lighter version of chocolate. I think nordies is still 10.% on ebates , I'm tempted to order just to try. Hopefully I'm not heavy handed lol. But I feel like it's one of those shades you have to try on.
erine1881
Well-known member
Just another thing in the long line of shitty CS her company offers.
miss0annette
Well-known member
Oo I need soft brown. My brows seem to come out much better when I use a brush than a pencil. I have her brow whiz and sometimes I'm on point but sometimes I'm not.So my store finally had them and i think im even more confused lol You can see the warm tones in the sunlight (1st pic) Chocolate - Auburn - Soft brown
the first two are very similar, auburn pulls a little more red. soft brown is not as warm as the other 2 but i can't tell if it has a bit of ash in it, maybe it's more neutral to warm. you can see it more in the 2nd pic (sephora lighting)
PixieDancer
Well-known member
That's weird... I didn't have to. Hmmmm? Hope I don't have to later. I don't purchase from her too often. But I recently got a new brow pencil and didn't have to reapply.I haven't yet. I've got to reapply for their pro discount now that they've launched the new website. Everyone has to
Tatiana87
Well-known member
Tatiana87
Well-known member
erine1881
Well-known member
Really? She said everyone had to, beginning yesterday.
butterflyeyes
Well-known member
I didn't know we had to reapply but my old log in doesn't work as of yesterday. A little ridiculous that we have to reapply though. I did see that she lowered the discount from 40% to 35%
alexisweaver
Well-known member
Yeah, a lot of people are perturbed by that!
butterflyeyes
Well-known member
I'm more upset that I can't log in to my account when I still have an active order from over 2 weeks ago that still hasn't been shipped. I've called twice and received no real info and they don't respond to emails (I've sent several and not heard back yet). This makes the pro discount not worth the hassle. If I don't get any info by tomorrow I will contact my bank and have my money returned to me. It shouldn't be this difficult to get some actual CS
erine1881
Well-known member
Yup. That's how i knew i had to reapply. It wasn't letting me access my account. So i went onto IG, cuz surely i would've thought she'd make a separate post explaining everything, right? NOPE! She just kept on featuring popular IG artists that promote her products. People were commenting on those posts saying that they couldn't log into their accounts and that's where i saw that everyone has to reapply, there's glitches with the new site, the discount is lowered, peoples' orders havent arrived, no one's responding to emails, etc. Rediculous!
Yeah you probably won't be able to get access to your old account. Everything is starting fresh. Apparently she never made people reappply for the membership, so people with old accounts coukd no longer be pros. So rather than keeping her files up to date, she's punishing everyone by making them reapply. I keep getting an error when i try to reapply, so I've gotta mess around with it this weekend. I saw one person comment about not being able to access his account now about his past purchases for tax purposes! Other people would sign in (non-pros) and it'd have their address but a different person's name. I'm not shocked at all that they aren't responding to your emails. They did the same thing to me. It took 4 emails before they responded, which is absolutely ludicrous!
butterflyeyes
Well-known member
Absolutely ridiculous! I don't understand how she would take on an upgrade project without making sure things would run more properly. Add the fact that she has not officially told anyone in a more proper manner that they must reapply is beyond me. I heard people complain about her CS in the past but I never expected it to be like this.
erine1881
Well-known member
Exactly! Someone posted so ething about not knowing they'd have to reapply and she said "that's why everyone received the email..." The emailed didn't say anything about former members having to reapply due to the updated site. All it said was "are you a pro? Sign up today!" A simple IG post or a header on the email explaining what's what would've been common CS sense, but it's clear she and her company lack even the tiniest bit of that!
Beautybuyer
Well-known member
Sucks pros won't get a discount on top of the group countor kits. But I wonder how many real pros actually use them besides the people she sends her products to for marketing
butterflyeyes
Well-known member
Yeah the email wasn't clear at all.
erine1881
Well-known member
The contour colours are so red-based! I use my mac ones in my kit and they work just fine! But the group contour kit (6) is actually cheaper than buying 6 of em separately with a discount, so no complaints there, but i know what you mean. Extra $ off $40 would've been rad!
Not at all!
