i have a mac counter in macy's at one "mall" here, and one in dillards at the other one. i personally like going to the dillards counter better, a couple of the SAs at macy's are so rude. i've only shopped at mac online a couple times, and i didn't mind it- it got here quick because my work is actually where mac gets packaged out lol since ebay manages several elc clients websites. but yeah, there's no store in kentucky, so it's usually a counter for me.