All Things Sephora

Medgal07

Well-known member
OMG sephora shipped my $200 order through ONTRAC who dropped the package off at my door this afternoon without a signature! Now it is MIA nowhere to be found!!!
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Geez!!! That's just all wrong! I hope you can get it resolved!!
 

Yazmin

Well-known member
My loves list is full of skin care from Algenist, PTR, Glamglow and Dior just waiting to fall into my cart when the sale hits.
 

PeachTwist

Well-known member
My 2nd Sephora order arrived with the Marc Jacobs Skyliner set.

If you haven't bought it yet - BUY IT. I'm a convert.

I have never felt a pencil so soft and buttery that's so pigmented so easily. Oh my god. I will *definitely* be buying full size in the future.
 

Monsy

Well-known member
I do not know if this is the right thread I apologize if it's not I just wanted to ask about experiences returning by mail sephora online order . I have never done it before. I sent it back maybe 10 days ago and no email from them saying the received it. When I called their cs I was told it takes up to 4 weeks to process the return (???). I forgot to write down tracking number and they do not have it either.
 

Vineetha

Well-known member
I do not know if this is the right thread I apologize if it's not I just wanted to ask about experiences returning by mail sephora online order . I have never done it before. I sent it back maybe 10 days ago and no email from them saying the received it. When I called their cs I was told it takes up to 4 weeks to process the return (???). I forgot to write down tracking number and they do not have it either.
I have only done a mail return once and that was last december and it did take like 3+ weeks for the refund to reflect. :( They have one of the slowest return by mail process!
 

KiKi Kontour

Well-known member
My 2nd Sephora order arrived with the Marc Jacobs Skyliner set.

If you haven't bought it yet - BUY IT. I'm a convert.

I have never felt a pencil so soft and buttery that's so pigmented so easily. Oh my god. I will *definitely* be buying full size in the future.
aaaaaah everyone keeps this set on their lips lately! i think im gonna give em a GO! has anyone seen swatches n reviews yet?


Sadly yall...im gonna pass on that tarte blush set WOMP WOMP only becuz from the lovely swatches its alot of pink n not much variety to me. annnnnd im takin that dmn hourglass palette back too. unfortunately due to the numerous items on my loves list ready to take off for this much anticipated sale i dont have time for DUDS n SLACKERS to linger in my stash!! that HG can get swapped for V3
blah.gif
 

veronikawithak

Well-known member
My Hourglass blush palette came today and I am so in love with it!!! I got probably half powder and half blush mixes which is perfect for me and my pale skin.
 

Monsy

Well-known member
I have only done a mail return once and that was last december and it did take like 3+ weeks for the refund to reflect. :( They have one of the slowest return by mail process!
I had no idea. If I knew I would just take it to store and return it. Sigh...
 

sagehen

Well-known member
OMG sephora shipped my $200 order through ONTRAC who dropped the package off at my door this afternoon without a signature! Now it is MIA nowhere to be found!!!
This is why I do not order from Sephora online any more. They do not give those of us in the Ontrac service area any choice, which sucks because their tracking is slow and you can never get anyone on the phone, and if you are lucky enough to do so, their CS is awful. And I cannot be the only one who has complained to Sephora about this.
 

boschicka

Well-known member
I do not know if this is the right thread I apologize if it's not I just wanted to ask about experiences returning by mail sephora online order . I have never done it before. I sent it back maybe 10 days ago and no email from them saying the received it. When I called their cs I was told it takes up to 4 weeks to process the return (???). I forgot to write down tracking number and they do not have it either.
I'm in the same situation right now. My tracking said my return was received on 9-8-14 and still nothing. I've since been warning my friends just to do in-store returns!
 

LiliV

Well-known member
Fellow Scorpio! I'm Oct. 27th, and my dad is Nov. 3rd. :) The fact that the sales always fall close to my birthday is a killer because I want to "birthday splurge" Haha
Yay for Scorpios! My dad and my kitten are both the 1st and my guinea pig has my birthday lol she never listens to me and is so stubborn it's like fighting w myself
 

samanthadee1688

Well-known member
My Hourglass blush palette was shipped via ONTRAC and set to deliver today so hopefully all goes well. I have never even heard of this company before. When did Sephora start using them?
Did you get your package? Sephora said they would 'come up with an alternative solution' if my package can't be located... I looked up reviews online for ontrac yesterday after all of that and they are HORRIBLE. there is even a youtube video of a delivery driver THROWING the package from the sidewalk to a persons doorstep. Bad reviews also about they don't knock and they will mark it as delivered to appear delivered in the delivery timeframe even though it has not been delivered. Also read its common for them to deliver to the wrong house/apartment number.
This is why I do not order from Sephora online any more. They do not give those of us in the Ontrac service area any choice, which sucks because their tracking is slow and you can never get anyone on the phone, and if you are lucky enough to do so, their CS is awful. And I cannot be the only one who has complained to Sephora about this.
I have never had anything shipped from them and I had an order I placed one day after this order and it arrived via ups yesterday. Why is sephora sending a $200 package through this horrible company that has horrible reviews, doesn't even knock or require a signature! You're just going to leave $200 worth of makeup on someones apartment doorstep without a knock?????
 

Alliekatt2982

Active member
Did you get your package? Sephora said they would 'come up with an alternative solution' if my package can't be located... I looked up reviews online for ontrac yesterday after all of that and they are HORRIBLE. there is even a youtube video of a delivery driver THROWING the package from the sidewalk to a persons doorstep. Bad reviews also about they don't knock and they will mark it as delivered to appear delivered in the delivery timeframe even though it has not been delivered. Also read its common for them to deliver to the wrong house/apartment number. I have never had anything shipped from them and I had an order I placed one day after this order and it arrived via ups yesterday. Why is sephora sending a $200 package through this horrible company that has horrible reviews, doesn't even knock or require a signature! You're just going to leave $200 worth of makeup on someones apartment doorstep without a knock?????
Yes, finally got it. I was home all day so I heard the doorbell ring and saw my package had been dropped off. Even so, I really don't want to order from online if they are going to use ONTRAC as I much prefer UPS. Better tracking and service.
 

PeachTwist

Well-known member
My 2nd Sephora order arrived with the Marc Jacobs Skyliner set.

If you haven't bought it yet - BUY IT. I'm a convert.

I have never felt a pencil so soft and buttery that's so pigmented so easily. Oh my god. I will *definitely* be buying full size in the future.
aaaaaah everyone keeps this set on their lips lately! i think im gonna give em a GO! has anyone seen swatches n reviews yet?


Sadly yall...im gonna pass on that tarte blush set WOMP WOMP only becuz from the lovely swatches its alot of pink n not much variety to me. annnnnd im takin that dmn hourglass palette back too. unfortunately due to the numerous items on my loves list ready to take off for this much anticipated sale i dont have time for DUDS n SLACKERS to linger in my stash!! that HG can get swapped for V3
blah.gif
You REALLY need to give them a go. Temptalia had swatches/reviews. I swatched them on my hands earlier and let them set, fell asleep for hours on the bed tossing and turning. Woke up and they're still there, 100% pigmentation, not even slightly smudged. They're absolutely unbelievable. I'd take a pic but I only have my phone on me atm and I have smudged swatches from lipsticks/lipstains around them. If you want, I'll still post a photo but it won't be the best of qualities.

I passed on the tarte blush set -- not really my colours and I just know I'd never use them in a palette.
 
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