Quote: Originally Posted by
DILLIGAF
I've worked retail in NY, NYC to be exact. And it really comes down to the store. However every single store I've worked for in NY has stated that you cannot break the line of sight with the person you have suspected of theft and to use open term questions to attempt a recovery first. Questions like: " Would you like to see some shoes to go with the socks that you have selected?" Also they have to pass the POS and heading out the store before they can be confronted. I've been a sales person in that sort of situation and I've been a victim. To the point there is a store that did something similar in NYC to my sister, that handled the situation in a piss poor manner. This store has a branch here in Miami and I will not shop there. It will be a cold day in hell before they see another one of my coins.
I wonder do all Sephoras have security cameras and a "Loss Prevention" (LP) department? When I worked at Bloomies, we would get calls from Loss Prevention alerting us if someone who had pocketed something was about to come to our register to pay (for something less than what they pocketed) or was going to use a suspected stolen credit card or something. We never knew the details but they'd instruct us over the phone what to do while the "suspect" was in front of us. We had to pretend it was a customer calling or something (I shoulda won an Emmy ;-)). The most we ever had to do was tell them the payment was declined or hold the credit card toward the security camera first before swiping so security could document the card number, etc. But we were NEVER told to follow anybody. Ever. That wasn't our job. We were sales associates, not security specialists. And if we did notice something suspicious, we were to call LP - not follow them around. If it's not that way at Sephora, it should be.
Having said that, I have no doubt some SAs will decide to take on the responsibility of theft prevention themselves and IMO this is where the problems begin. Honestly I get followed sometimes too. I'm white but I like to keep to myself and I'm very internal and give a lot of time and thought to my purchases and I go back and forth all the time etc. so I guess that makes some people suspicious. (That, and I was probably wearing a hoodie LOL). If an SA alerted LP, they'd clearly see I'm just obsessive compulsive. On the other hand if an SA decided to play vigilante and follow me around or harass me with stupid questions, I'd NEVER go back and I'd blast them with complaints. Anyway, maybe it's about time Sephora comes up with a consistent policy at all their branches to prevent exactly the situations like
@shontay07108 describes.