MAC x Rocky Horror Picture Show Collection (Oct 2, 2014)

[Dolly Snow]

Has anyone contacted Mac CS to see what the freakin delay is... this is ridiculous

Yup, according to them noon is the magic time.
She asked why am I calling when it isn't even noon yet

 

[Stringbean]

I'm talking to MAC and trying to get more information about the greasepaint sticks. This misinformation about whether they are or are not waterline safe is insane! It seems to have everyone confused! That's REALLY not good for a company to be confused about something like this...

i'm not sure if they're approved for waterline use, but I did use the ones from the dsquared2 collection on my waterline and had no issues. I have somewhat sensitive eyes. they wore ok as a liner but I tried them as a base and was really unhappy with the results, and they smell weird. maybe mac has changed the formula with the rhps, though. I ended up smashing up the ones I had, mixed them with gesso and turned them into paint! expensive paint lol

 

[BeautyFan55]

Maybe the delay is because they just saw how big the hype is and they decided to make more items? Just trying to keep the spirits up here.

In that case they should have opted for a restock.

 

[ramarose]

Yup, according to them noon is the magic time.
She asked why am I calling when it isn't even noon yet

So hopefully it will go up in the next 49 minutes? 11:11 make a wish! (The wish is RHPS...now)

 

[Vineetha]

Yup, according to them noon is the magic time.
She asked why am I calling when it isn't even noon yet

 

[NaomiH]

MAC:

 

[sungelly87]

Maybe they can't locate their inventory in their warehouse...who knows. I'm tired of this.

 

[rocksteadybaby]

Yup, according to them noon is the magic time.
She asked why am I calling when it isn't even noon yet

What a Bitch!! Didn't they say 12 noon EST. lmao!!

 

[Heidi K]

Maybe the delay is because they just saw how big the hype is and they decided to make more items? Just trying to keep the spirits up here.

Either that or somebody left an entire case of FrankNFurter lipsticks in a hot truck and they are now just a pile of FnF goo somewhere.

 

[NaniLovesMAC]

Such a beautiful man.

 

[rocksteadybaby]

MAC:

 

[nasquiat]

Neopets went down and it was the only thing occupying me while I wait for MAC to stop treating me like a dog.

Yes, I still play Neopets. Judge me!

 

[Vineetha]

MAC:

 

[lippieluv2013]

Well, I've managed to get a bunch of people at MAC into a tizzy over the Greasepaint sticks, and still no answer.  They all seem extremely concerned about the conflicting info, and they don't know the answer.  They are going to contact me...

You have got to be kidding !?! No one in the customer service department has ever bothered to confirm whether or not a product can actually harm a customer? I should be surprised but I'm not. Just add this to the list. It again confirms that their management team is not concerned about the consumer. Don't get me wrong. Their products are great but being concerned about the customer who uses the product is what keeps the company going. Love their products but this launch plus this situation is really pushing me away as a consumer.

 

[v0ltagekid]

Neopets went down and it was the only thing occupying me while I wait for MAC to stop treating me like a dog.

Yes, I still play Neopets. Judge me!

OMG I was about to log in hahah!
oh no.. I haven't been on in like a month! We should be neofriends tho

 

[Stringbean]

Neopets went down and it was the only thing occupying me while I wait for MAC to stop treating me like a dog.

Yes, I still play Neopets. Judge me!

Omg I had a neopet when I was young! The games were so fun! Now I'm gonna go see if my account is still good!

 

[gabzillaa]

I hate how my stomach drops every time the page takes a few extra seconds to reload and I think the launch started. I feel like I'm waiting for the hunger games to start

 

[beautycool]

I went on there about a hour ago exactly And this is what Jen said

 

[Heidi K]

I hate how my stomach drops every time the page takes a few extra seconds to reload and I think the launch started. I feel like I'm waiting for the hunger games to start

The odds are never in our favor.

 

[MandyVanHook]

You have got to be kidding !?! No one in the customer service department has ever bothered to confirm whether or not a product can actually harm a customer? I should be surprised but I'm not. Just add this to the list. It again confirms that their management team is not concerned about the consumer. Don't get me wrong. Their products are great but being concerned about the customer who uses the product is what keeps the company going. Love their products but this launch plus this situation is really pushing me away as a consumer.

If it turns out that they have advertised this on their site as being waterline-safe when it actually isn't, then they might push me away. This isn't the kind of mistake I can deal with. I can tolerate collections getting pushed back and all that stuff, but not something like this.