novocainedreams
Well-known member
UGH! I got my palette from Amazon and the mirror is shattered!! I've never gotten an damaged item before, this sucks. :-/ I should've stuck with my Lorac order. Lesson learned.
LORAC Mega Pro Palette (October 7th, 2014)
- Thread starter MooseMoose
- Start date
alexisweaver
Well-known member
Wow Amazon really messed this one up. :/
novocainedreams
Well-known member
Did you talk to someone directly? Is there a number to call?
Dolly Snow
Moderator
Wow! Kinda sucks. Well thats good it's at least a color you have already
Dolly Snow
Moderator
The mirror eek, hopefully you didnt hurt yourself when you opened it :hug:
novocainedreams
Well-known member
No, I mean it's all in tact, it's just...shattered...if that makes sense? Like cracked like a spiders web.
KrystalAnne
Well-known member
Yes, that is one good thing about it. But, my palette has the color of espresso stained all over the maroon/pinky packaging.Did you talk to someone directly? Is there a number to call?
I e-mailed them last night and received a response e-mail. The e-mail (or maybe the rep writing the e-mail) had some issues for me, so I chatted with another rep just now. I'd just try to chat with them and tell them of your issue. I wonder how they will solve your problem, seeing as how the two different people I talked to had different options.
Quote: Originally Posted by Dolly Snow
Wow! Kinda sucks. Well thats good it's at least a color you have already
novocainedreams
Well-known member
I'm talking to someone on the phone, since they can't replace it they're refunding me the entire amount and not making me return it. I guess that's something.
KrystalAnne
Well-known member
That's good for you! I get half of what I paid back, lol!
novocainedreams
Well-known member
I wonder how many palette's are damaged? Honestly I have never had a problem shipping something in a bubble mailer before, but apparently they should have packaged these better. It's weird though, the outside package isn't damaged, even the box the palette was in was nice looking...so I wonder if it went out the door already damaged and not damaged in transit.
novocainedreams
Well-known member
Aww man you should call and talk to someone else!! That's bull, they shouldn't make you pay for a damaged item.
KrystalAnne
Well-known member
My packaging was the same. Looked perfect except for the fact that the eyeshadow was all over it. It made me wonder too. But I guess we won't find out...
KrystalAnne
Well-known member
This was my initial thought, but 31 of the shadows are fine, so I feel somewhat guilty trying to get the full refund on it. If it wasn't a shadow I already had, I would be really upset.
novocainedreams
Well-known member
Yeah I hear you, I actually wasn't expecting a full refund at all, I figured they were going to say mail it back for a refund or we'll give you a partial refund, but I certainly wasn't going to argue either, I almost thought I heard her wrong, lol. Perhaps since my mirror was shattered they assumed the item wasn't useable at all. Although, sometimes I think different CSR's follow different guidelines. Who knows. At least my palette is useable, the plastic kept the shadows covered and the mirror didn't actually shed any broken pieces. Still a bummer, when you expect a product to be shiny and new and you get something defective.
DO NOT feel guilty at all! You paid for a BNIB item and should expect it to arrive in perfect condition. Whoever packaged your order did so thoughtlessly without care of what would happen to it in transit. Use that palette proudly and enjoy your refund. It's only fair.
KrystalAnne
Well-known member
Well, good for you! You just have to deal with no mirror. I guess you win some and you lose some. But I think the CSRs are just on different pages. The first one told me:
1) If you'd rather like to purchase it from Amazon only, the only solution right now is to wait for the item to be in stock. As our inventory team is working on it, I’m positive that the item should be back in stock soon.
2)If you’d like to order this item, I’d request you to place an order with “One day shipping” and write back to us the order#, We’ll wave off or refund the shipping charges. I hope you’ll accept this as a good will gesture with our apologizes.
3). If you prefer to keep the item we will refund 50% off the purchase price of this item
&Then I was provided a link to make my choice. This link did not work.
So after chatting with another, he said to 1. return it and get my full refund, or 2. He will refund me $20.00.
Amazon obviously doesn't have great customer service all around. This, I had not previously known.
Exactly. You pay money for something that should have been shipped carefully. It's not our fault they failed to ship something properly. I'm sure if they let us be in charge we would have double, triple, quadruple-wrapped these babies.
KrystalAnne
Well-known member
Can you teach them a thing or two about packaging?
Well, I'll enjoy my half-refund and use my palette proudly! lol!
novocainedreams
Well-known member
OK they seriously need to get their facts straight, you can't tell someone different things, from different people. I've never really had to deal with Amazon's CS before either and I hope neither of us have to again. You know, I always complain about how Sephora overdoes it with their packaging but then this happens and I kind of see why they do.
KrystalAnne
Well-known member
Yes, Sephora's packaging is a dream compared to this!
erine1881
Well-known member
Great pic, but just to let you know, you aren't permitted to link your personal social media accounts in discussion threads. They can only be linked in your signature.
