Shars
Well-known member
Guess who's palette arrived today BROKEN as well?Way to go Amazon!
LORAC Mega Pro Palette (October 7th, 2014)
- Thread starter MooseMoose
- Start date
blondie929
Well-known member
I think people who have received the palette with one shade broken should just press the shadow back together and not fuss over it don't get me wrong I am a makeup lover too and if yor palette has multiple shades broken fight for that money girlll! But if you have one shade broken i don't really think it's that serious I get that you spent money on it and it SHOULD have arrived in perfect condition but it didn't so make do with what you have cause it could have been a lot worse you could have been someone who had the whole palette broken and since it's a LE those people might not be able to get a new one.
lippieluv2013
Well-known member
Take photos and document the condition of the palette. Call Amazon Customer Service to complain and follow up with an email. Mine arrived intact but I did provide negative feedback regarding the crappy packaging. I strongly encourage everyone that ordered through Amazon to leave feedback about the packaging. Their admin team needs to know that it was unacceptable and should not be used in the future for similar products.
mel33t
Well-known member
I hope everyone who received a damaged palette is able to get a replacement or a refund. I've never had a problem with Amazon personally but I've never ordered makeup through them. 
I was thinking, since Ulta didn't want to carry this and the rumor is circulating that Ulta will no longer carrying it, that it might actually be a smart move for Ulta. LORAC products are relatively affordable compared to UD, Tarte, Too Faced, etc. And, the only thing that really sells are the Pro Palettes...the brand is taking up space and inventory in stores and they could make room for a new brand or a different one rather then have space wasted. I know that sounds bad, but if they're not making money off the brand, they'll dump it. Just my opinion. I think if LORAC wants to remain in competition with other brands they need to start putting out more products -blushes, bronzers, lipsticks, etc. Reformulated and advertised well
I was thinking, since Ulta didn't want to carry this and the rumor is circulating that Ulta will no longer carrying it, that it might actually be a smart move for Ulta. LORAC products are relatively affordable compared to UD, Tarte, Too Faced, etc. And, the only thing that really sells are the Pro Palettes...the brand is taking up space and inventory in stores and they could make room for a new brand or a different one rather then have space wasted. I know that sounds bad, but if they're not making money off the brand, they'll dump it. Just my opinion. I think if LORAC wants to remain in competition with other brands they need to start putting out more products -blushes, bronzers, lipsticks, etc. Reformulated and advertised well
blondie929
Well-known member
I agree with you I love lorac shadows but that's about it I didn't care for their alter ego lipsticks the glosses are good but nothing special I tried one mascara and it was okay but then again I only buy mascara from the drug store never really tried anything else from the brand because it didn't really interest meI hope everyone who received a damaged palette is able to get a replacement or a refund. I've never had a problem with Amazon personally but I've never ordered makeup through them.
nikkideevah
Well-known member
They had put out two sets of new lipsticks.. The alter ego which was like a satin matte and then a lip crayon matte like Bite.. People love their pro palettes..
I hope everyone who received a damaged palette is able to get a replacement or a refund. I've never had a problem with Amazon personally but I've never ordered makeup through them.
MakeupAddict22
Well-known member
I have this gorgeous bronzer from them but they discontinued it ..hate the ones they have now
stephshopaholic
Well-known member
I want the 3d liquid lustre set! Only $28 for 4 I just hate that they dry out but I had the original white color and I loved it, it was so ridiculously sparkly. I love sparkles.
MooseMoose
Well-known member
I want that, too, it's so beautiful!
kaitlynxo
Well-known member
I was thinking of ordering that set too! Along with the lipgloss set.
nikkideevah
Well-known member
umm I hate to have bad news.. but my friend just texted me that it was back up and when I went on.. it was gone already..
dinemo6
Member
Really?? I've been refreshing the page every few mins all day and I never spotted it!?!
sarabeautime
Well-known member
My palette came with a broken espresso. I am on chat with Amazon customer service, they proposed 10% refund :-(((
MooseMoose
Well-known member
I had a dream that all the shadows crumbled when I touched them good Lord makeup is always on the brain hboy:
hboy:
Shars
Well-known member
Mine wasn't damaged. I ordered during one of the restocks and it got delivered yesterday. I used prime shipping though - Don't know if that made a difference since the 2 day guaranteed shipping may be transported differently. A few other people on here also said theirs were fine though.
Tarabotti
Well-known member
The 'precious' arrived yesterday- to my sisters workplace.
I won't see/have it until Saturday. I ordered from Lorac.
If Amazon wants to keep on selling make up, THEY SHOULD PACKAGE IT BETTER! (sorry for shouting).
No one wants to spend money on products (especially limited edition products) only to have them arrive broken. How can you think that you can use only an envelope to ship make up overseas? They can't even be bothered to put it in one of those Amazon brown boxes? Come on Amazon, you have got to do better than this.
I won't see/have it until Saturday. I ordered from Lorac.
No one wants to spend money on products (especially limited edition products) only to have them arrive broken. How can you think that you can use only an envelope to ship make up overseas? They can't even be bothered to put it in one of those Amazon brown boxes? Come on Amazon, you have got to do better than this.
