boschicka
Well-known member
I feel you. Mine finally arrived today from Lorac. Took a while but I'm glad it's in perfect condition.Mine hasn't even been delivered yet from lorac
LORAC Mega Pro Palette (October 7th, 2014)
- Thread starter MooseMoose
- Start date
carolwhites
Well-known member
I ordered two palettes (main and backup) from Amazon during the first restock. (I have Amazon Prime)
Both palettes were shipped inside one flat cardboard box (cardboard box was only slightly bigger than the palette itself). No other padding/packaging/bubble-wrap was included to cushion/protect the palettes.
In spite of there being no extra bubble wrap/padding/paper to cushion/protect the palettes within the small / flat cardboard box, both palettes arrived intact (nothing broken/damaged)
Alysse011
Well-known member
Just received my order from Amazon. I had specifically called their CS right after I placed the order and told them about the complaints and broken items. I asked if they had improved the packaging as I was worried about it coming damaged in an envelope with no padding. The CS person assured me it would come in better packaging. It came in a bubble wrap envelope. Only the mirror was cracked, all eyeshadows are intact. But I'm still going to complain about it to Amazon and Lorac.
nanluvsbutee
Well-known member
On the bright side, your palette will most likely arrive in pristine condition, safely nested within a box, well-padded with multiple layers of bubble wrap and paper. It does seem to be taking a long time, though...I finally received mine on Tuesday.Mine hasn't even been delivered yet from lorac
LavenderPearl
Well-known member
These are all so pretty
Too many eyeshadows, not enough time!
NaturallyUrs
Well-known member
Jeez girl! It hasn't been a good month for your online orders, huh?Mine hasn't even been delivered yet from lorac
CarlaSouza
Well-known member
I want so bad! But Im afraid of amazon shipping... so dissapointed with the brand for the shitstorm it happened!
mecoolai
New member
I feel so awkward posting in this forum (sorry I am a guy and I am usually posting on car forums), let me give you some tips from ordering from Amazon (I was lucky enough to order one for my wife who was DYING for this). 1.) Don't rely on Amazon emailing you in regards to when it has availability, I never got any emails whatsoever talking about availability 2.) Sadly, I have to keep this tab open all the time and keep refreshing (that's what I did), I tried using a google chrome extension to alert me when the page changes but I think it doesn't work on amazon websites http://www.amazon.com/gp/product/B00N1ORWIU 3.) FYI, on the order I had today, after I finished my order I thought it would be helpful if I could purchase a second one for kicks, it said that it would restock on the 21st, so hopefully it will help anyone in this forum later on. I don't know how accurate that is, I'm just letting you know what I saw 4.) FYI, 10/16...I was lucky enough to get the Lorac Mega Pro Palette in my CART, but I think I was fiddling around too much with quantity and where to ship it and when I was going to check out, I couldn't because there was no more in stock. - My suggestion, setup 1 click order and have all the CC and shipping info ready - FYI, when I refreshed it after I lost my order this page said 10/23 will be in stock 5.) After seeing all those poor amazon reviews of you gals having broken products because of poor shipping, I thought of the idea of doing an Amazon chat with a representative to request to package it carefully. I will let you gals know if this actually worked "07:44 AM PDT Saritha(Amazon): I do see that reviews here and I am forwarding this to the shipping tam her to make sure that we pack it carefully, and make sure it arrives safe." 6.) I purchased this product using AMEX which has like a 30-90 day purchase protection, meaning if its damaged...they will fully refund you...I suggest you do that with a credit card that supports purchase protection (these are tips I use to purchase electronic products also) - Don't bother groveling with Lorac on Facebook, emailing the various corporate departments, etc. I have already tried that and they all refer me to the Amazon weblink. They are NOT as helpful as other corporate offices (i.e. Starbucks) I hope this post helps you all in the future. My wife better thank me for all the work I did...
PeachTwist
Well-known member
Thanks so much for giving this info to the ladies here!
You sound like a fantastic husband going to all this effort to get it for her - I guarantee she'll be unbelievably thankful and appreciative!
shimmygirl
Well-known member
First time ordering via Amazon and also first time ordering a Lorac product...shattered mirror...flimsy packaging...emailed them just now...wonder what they have to say!
carolwhites
Well-known member
Thank you for taking the time to put this together...hopefully your wife's palette arrives in perfect condition (undamaged). The AMEX tip is a good one, as well as the tip to reach out to Amazon CS in advance of the order being packed.
I especially think that the upcoming Amazon restocking dates will be helpful for others who missed out on palette...hopefully others (who missed out) will be able to grab one for themselves during the restock dates, instead of paying almost 3x more to resellers.
carolwhites
Well-known member
Oh noFirst time ordering via Amazon and also first time ordering a Lorac product...shattered mirror...flimsy packaging...emailed them just now...wonder what they have to say!
Hopefully Amazon will be willing / able to ship you a replacement palette from their upcoming 10/21 or 10/23 restock inventory.
shimmygirl
Well-known member
It cost me almost CA$100...guess I have to wait what they have to say in the next 12 hours....and I want to play with the palette so bad.... what a bummer lolOh no
foxxylatina07
Well-known member
I've checked Amazon and it just says currently unavailable. I don't see any date that it'll be available again. This palette release was an epic failOh no
carolwhites
Well-known member
Amazon indicated (earlier today) that it would be available on 10/21/2014 per the screen shot below...hopefully folks will be able to grab one then
carolwhites
Well-known member
looks like the palettes are in stock right now on Amazon (ship date of 10/21)
Grab them while you can!
Grab them while you can!
carolwhites
Well-known member
Amazon is expecting a restock on 10/21/2014, so just request that they ship you a replacement once their inventory replenishes on 10/21
Good Luck!
Sarru
Member
Hey, Canadian here who ordered from Amazon and mine is perfect condition. I mentioned it earlier in the forum, but I actually got homehome today to see it and it did only come in a small bubble envelope. I'm actually amazed nothing was broken. The edges of the outside of the palette aren't even bent or smooshed. Mirror is perfect, every shadow is intact. I almost feel guilty because this is so rare and so many other people are having trouble.
foxxylatina07
Well-known member
Amazon indicated (earlier today) that it would be available on 10/21/2014 per the screen shot below...hopefully folks will be able to grab one then
Thank you guys I was able to order it! I just hope that they package it securely.looks like the palettes are in stock right now on Amazon (ship date of 10/21) Grab them while you can!
