Melt Cosmetics

[butterflyeyes]

Oh that's one jacked up looking lippy! :shock:   I'm sorry your's came like that, hopefully they'll send you a better one.

They already responded (less than 10 mins after emailing them) and have already provided me a new shipping number!

 

[NaomiH]

They already responded (less than 10 mins after emailing them) and have already provided me a new shipping number!

Awesome!!

 

[Lipstickwh0re]

Contacted them. Got a response.

 

[Dolly Snow]

So sad that my replacement Blow arrived damaged.

Had to share my Instagram photo since I still can't upload on here for some reason Doesn't look like that's working either! http://instagram.com/p/uQ0y2xysZ1/

So sad

They already responded (less than 10 mins after emailing them) and have already provided me a new shipping number!

Awesome

 

[charismafulltv]

Just received mine but haven't swatched it yet

 

[Dolly Snow]

Nvm

 

[leetskywalker]

Guess I'll find out when I get my package.

did you try emailing them again? i had to go back and forth with them a few time for clear answers.

 

[Dolly Snow]

Just got Blow and the smell is I can't describe but it is a million times better!

 

[Lipstickwh0re]

Got mine. It smells like cupcakes.

 

[Dolly Snow]

Old blow on the left. New blow on the right. I guess they had to change the amount we get to make the formula work. Idk!

 

[stephshopaholic]

Old blow on the left. New blow on the right. I guess they had to change the amount we get to make the formula work. Idk!

That sucks, they probably decreased the amount on all the lipsticks I bet.

 

[erine1881]

Old blow on the left. New blow on the right. I guess they had to change the amount we get to make the formula work. Idk!

That sucks, they probably decreased the amount on all the lipsticks I bet.

Weight, not volume.

 

[Dolly Snow]

Weight, not volume.

:wink: Thanks for clarifying.

 

[Yazmin]

Guess I'll find out when I get my package.

did you try emailing them again? i had to go back and forth with them a few time for clear answers.

I'm going to wait and see what's in the replacement shipment first before I contact them again.

 

[erine1881]

Maybe mine will be here mañana!

 

[Ajigglin]

Got mine today, along with another mirror, some stickers, a "Melt Loves You" postcard, and a note apologizing. I haven't tested it out yet. I gotta say, their CS is off the chain. This is how you keep folks coming back.

 

[Lipstickwh0re]

I gotta say, their CS is off the chain. This is how you keep folks coming back.

I loved my note. I think little touches mean a lot.

 

[thefbomb]

Got mine today, along with another mirror, some stickers, a "Melt Loves You" postcard, and a note apologizing. I haven't tested it out yet. I gotta say, their CS is off the chain. This is how you keep folks coming back.

That's fabulous, they handled this pretty well

 

[butterflyeyes]

Their CS is top notch. Lora contacted me about the damaged one that arrived today (well yesterday now lol) and apologized. Then she had her team contact me just to make sure they get things straight (this is after I contacted CS myself earlier). I wasn't even upset about the one that arrived today because I felt confident that their CS would make things right.

 

[Dolly Snow]

They're CS is top notch. Lora contacted me about the damaged one that arrived today (well yesterday now lol) and apologized. Then she had her team contact me just to make sure they get things straight (this is after I contacted CS myself earlier). I wasn't even upset about the one that arrived today because I felt confident that their CS would make things right.

So awesome