Omg, and do you know what's really crazy, after talking to the supervisor for half an hour yeasterday in which he apologized and kindly gave me a compensation for the trouble that I will not be recidivist the palettes ( which was nice)........ MY ORDER SHIPPED THIS MORNING TO BE DELIVERED TOMOROw!:shock:
They don't want to lose more money!!
I know! I thought packaging a makeup palette, or anything slim, in a box with bubble wrap would be common sense to packagers. And yeah, I definitely won't be buying any makeup off of them after this mess.
Excellent honest/candid feedback.So I'm posting a follow up of my order, a small personal feedback on the palette and some personal thoughts.
On the buying experience:
I ordered my Lorac MegaPro palettes from different places: one for me in the clearance bin, and two more on Amazon, one is for my mother and the other one is a gift or a b/u (we all do it, you know how it is). I was lucky and everything arrived in good condition, the ones from Amazon being well wrapped in thick cardboard plus bubble wrap packaging (was it better packaged because I ordered 2? I don't know). I was able to place my pre order the 19th of October, it shipped on the 23th and I received it on the 28th, I'm in Canada.
On the palette:
I'm really glad I got the palette, I love the texture of the Lorac matte eyeshadows and this palette got every shades I need to make a perfect look and all the kinds of shading and sculpting and deepening I need. Special mention for MULBERRY OMG! LOVE!I very much like all the pinks and plum and browns and camel and sand... that's why I consider keeping one as a b/u even if I don't do that since years....I didn't comment on the shimmers but they are really nice to. Would have I traded one of the black shades for let's say the navy in the PRO2 or something in the line of MAC Bottlegreen? yes... but still an amazing, useful and fun palette. Very delicate shadows yes but really pigmented and smooth to blend they are becoming my favorite eyeshadow brand.
Some thoughts:
I find it quite sad that some people are blaming Lorac for the faulty packaging Amazon did send a lot of the palettes in. Someone from amazon decided at some point to send makeup in that cheap packaging and it's wasn't enough but Lorac isn't responsible. Bubble wrap envelope without more protection isn't enough for makeup Amazon should review their shipping policy. I ordered an item from the Royal holiday collection and it shipped separately because it was available sooner, it was in a beautiful velvet box with gold lettering and came crushed a bit because it was in a bubble wrap envelope only. I gave amazon a proper feedback for the bad packaging but I didn't discredit Lorac or the products because I love everything I bought. I'm saying this because I don't want people to not try Lorac because of a packing mistake from Amazon.
As a final word I would say that this as become one of my favorite toys oops I mean tools in my collection for the price it's a steal try it if you can.
Lorac should make more and ask for a shipping standard for their product in the future. But Amazon is a good way to ship all around the world so I hope this story will have a good ending for everyone out there!
I completely understand your viewpoint but at the same time I disagree with you saying that Lorac was at fault for the Amazon nightmare. Yes, I believe they had a role to play in that...its called conducting checks and balances. Asking direct questions about packaging of their product and once they read/heard of problems with how the palettes were getting packaged stepping in and correcting it ASAP with Amazon.Their good name banks on positive experiences for its customers regardless of where of it was purchased from. Also the limited distribution channels were horrible. They should've opened it up to ULTA where the line is already carried in-store. Only having two really caused a lot of intense grief for some as many beauties have jobs/school and can't sit in front of the computer refreshing and stalking a website. That was just insane. I'm glad your goodies came fully intact but I feel horrible for those who didn't have such luck.So I'm posting a follow up of my order, a small personal feedback on the palette and some personal thoughts. On the buying experience: I ordered my Lorac MegaPro palettes from different places: one for me in the clearance bin, and two more on Amazon, one is for my mother and the other one is a gift or a b/u (we all do it, you know how it is :loco: ). I was lucky and everything arrived in good condition, the ones from Amazon being well wrapped in thick cardboard plus bubble wrap packaging (was it better packaged because I ordered 2? I don't know). I was able to place my pre order the 19th of October, it shipped on the 23th and I received it on the 28th, I'm in Canada. On the palette: I'm really glad I got the palette, I love the texture of the Lorac matte eyeshadows and this palette got every shades I need to make a perfect look and all the kinds of shading and sculpting and deepening I need. Special mention for MULBERRY OMG! LOVE!I very much like all the pinks and plum and browns and camel and sand... that's why I consider keeping one as a b/u even if I don't do that since years....
I didn't comment on the shimmers but they are really nice to. Would have I traded one of the black shades for let's say the navy in the PRO2 or something in the line of MAC Bottlegreen? yes... but still an amazing, useful and fun palette. Very delicate shadows yes but really pigmented and smooth to blend they are becoming my favorite eyeshadow brand. Some thoughts: I find it quite sad that some people are blaming Lorac for the faulty packaging Amazon did send a lot of the palettes in. Someone from amazon decided at some point to send makeup in that cheap packaging and it's wasn't enough but Lorac isn't responsible. Bubble wrap envelope without more protection isn't enough for makeup Amazon should review their shipping policy. I ordered an item from the Royal holiday collection and it shipped separately because it was available sooner, it was in a beautiful velvet box with gold lettering and came crushed a bit because it was in a bubble wrap envelope only. I gave amazon a proper feedback for the bad packaging but I didn't discredit Lorac or the products because I love everything I bought. I'm saying this because I don't want people to not try Lorac because of a packing mistake from Amazon. As a final word I would say that this as become one of my favorite toys oops I mean tools in my collection for the price it's a steal try it if you can. Lorac should make more and ask for a shipping standard for their product in the future. But Amazon is a good way to ship all around the world so I hope this story will have a good ending for everyone out there!
Ulta opted out though..
I agree with all of this!So I'm posting a follow up of my order, a small personal feedback on the palette and some personal thoughts. On the buying experience: I ordered my Lorac MegaPro palettes from different places: one for me in the clearance bin, and two more on Amazon, one is for my mother and the other one is a gift or a b/u (we all do it, you know how it is :loco: ). I was lucky and everything arrived in good condition, the ones from Amazon being well wrapped in thick cardboard plus bubble wrap packaging (was it better packaged because I ordered 2? I don't know). I was able to place my pre order the 19th of October, it shipped on the 23th and I received it on the 28th, I'm in Canada. On the palette: I'm really glad I got the palette, I love the texture of the Lorac matte eyeshadows and this palette got every shades I need to make a perfect look and all the kinds of shading and sculpting and deepening I need. Special mention for MULBERRY OMG! LOVE!I didn't comment on the shimmers but they are really nice to. Would have I traded one of the black shades for let's say the navy in the PRO2 or something in the line of MAC Bottlegreen? yes... but still an amazing, useful and fun palette. Very delicate shadows yes but really pigmented and smooth to blend they are becoming my favorite eyeshadow brand. Some thoughts: I find it quite sad that some people are blaming Lorac for the faulty packaging Amazon did send a lot of the palettes in. Someone from amazon decided at some point to send makeup in that cheap packaging and it's wasn't enough but Lorac isn't responsible. Bubble wrap envelope without more protection isn't enough for makeup Amazon should review their shipping policy. I ordered an item from the Royal holiday collection and it shipped separately because it was available sooner, it was in a beautiful velvet box with gold lettering and came crushed a bit because it was in a bubble wrap envelope only. I gave amazon a proper feedback for the bad packaging but I didn't discredit Lorac or the products because I love everything I bought. I'm saying this because I don't want people to not try Lorac because of a packing mistake from Amazon. As a final word I would say that this as become one of my favorite toys oops I mean tools in my collection for the price it's a steal try it if you can. Lorac should make more and ask for a shipping standard for their product in the future. But Amazon is a good way to ship all around the world so I hope this story will have a good ending for everyone out there!
It's nice!
Do ittttt!I'm thinking of picking up the 3D liquid lustre set sometime later this month
Did you get them? I've been looking into them.
. Amazon will refund me 25%.
I'm really sorry that I missed this one.
Wth. Why only 25%?My palette arrived with 2 shadows broken
They said it was either 25% and I can keep the palette or a full refund and I'll have to return the palette.
