Yeah I think they were being a little overzealous withe the canceling in some areas, but you know, haha. That's the thing, I placed my order, got the email which included both lipsticks on it, then the shipping confirmation, I got the package and inside was the ONE lipstick with the packing slip, and the slip had both lipsticks on it, but only had a check mark next to LIV being inside. Absolutely no email or anything saying it was cancelled. I had to go into my NARS account and see that it was out of stock, and they didn't charge me for it. If you aren't going to inform someone you cancelled their item then you better damn well keep the order open until you can fill it when it's back in stock. What kind of customer service is that??