Lime Crime Lipstick

LiliV

LiliV

Well-known member
pretty_melody said:
It's always a mess,I get excited for their releases but its always a big mess every time. Riot looks seriously gorgeous,I wish they would restock the Venus Palette when they release. Although I'm sure people would go nuts and the site would of course crash
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I have a feeling Venus will restock when Riot launches. I know initially Riot was supposed to launch with Venus and they keep saying the palette will be back "soon", it's just a hunch
 
leetskywalker

leetskywalker

Well-known member
LiliV said:
Same, I think they're improving a lot but it's a slow process. I'm really happy I was able to order Cahsmere this time around but that first day and half was just silly. I don't mind the longer shipping wait period as long as I see my order got through but that not being able to order at all was so frustrating
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Agreed. I don't even think they expected to grow this fast. Shipping delays are understandable for a small company, but they need to get their site together. Would make for more patient people.
 
Tashaboo

Tashaboo

Well-known member
LiliV said:
I have a feeling Venus will restock when Riot launches. I know initially Riot was supposed to launch with Venus and they keep saying the palette will be back "soon", it's just a hunch
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When is riot supposed to come out?? I thought they said january??
 
LiliV

LiliV

Well-known member
Tashaboo said:
When is riot supposed to come out?? I thought they said january??
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Yep, this month but it's already up on the site (just not available for purchase) and in a lot of the Riot posts Doe Deere also mentions she's wearing the Venus Palette on her eyes and says its restocking soon so I have a feeling it'll launch together
 
dcarrington

dcarrington

Well-known member
Lime Crime is a small company yes but then so is MELT Cosmetics. MELT has grown a rather large following as well but their site makes it so easy to order from without issue, customer service is stellar (You actually get an answer back when you contact them) and shipping is lighting speed. From my knowledge (please correct me if I am wrong) this has been the case with MELT from the beginning. Lime Crime on the other hand has been consistant in giving crappy customer service, extended shipping, and still has not fixed its website. You would think they would have figured out that they have a large following now and prepare for an qwghtgyprgbhkinflux of orders during restock and new releases. They always seem to have the longest line at IMATS from what I hear so with all this I just don't get it. The price for the velvetines have gone up with no sale for it in recent months and shipping remains the same.

It seems as if they want to keep the labor costs down and keep the money in their pockets. I like theIR products but hate getting anything from their webstie. The palette and Riot are keeping me there for now but I'm not sure if I will continue to deal with them afterwards.
 
leetskywalker

leetskywalker

Well-known member
dcarrington said:
Lime Crime is a small company yes but then so is MELT Cosmetics. MELT has grown a rather large following as well but their site makes it so easy to order from without issue, customer service is stellar (You actually get an answer back when you contact them) and shipping is lighting speed. From my knowledge (please correct me if I am wrong) this has been the case with MELT from the beginning. Lime Crime on the other hand has been consistant in giving crappy customer service, extended shipping, and still has not fixed its website. You would think they would have figured out that they have a large following now and prepare for an qwghtgyprgbhkinflux of orders during restock and new releases. They always seem to have the longest line at IMATS from what I hear so with all this I just don't get it. The price for the velvetines have gone up with no sale for it in recent months and shipping remains the same.   It seems as if they want to keep the labor costs down and keep the money in their pockets. I like theIR products but hate getting anything from their webstie. The palette and Riot are keeping me there for now but I'm not sure if I will continue to deal with them afterwards.
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The funny thing is any time I've emailed them I've gotten a prompt reply. So I don't know why their CS seems so inconsistent. But you make a great point! We've all seen the pics of melt getting help from everyone and their grandma. It just makes little sense that LC can't do that either.
 
erine1881

erine1881

Well-known member
dcarrington said:
Lime Crime is a small company yes but then so is MELT Cosmetics. MELT has grown a rather large following as well but their site makes it so easy to order from without issue, customer service is stellar (You actually get an answer back when you contact them) and shipping is lighting speed. From my knowledge (please correct me if I am wrong) this has been the case with MELT from the beginning. Lime Crime on the other hand has been consistant in giving crappy customer service, extended shipping, and still has not fixed its website. You would think they would have figured out that they have a large following now and prepare for an qwghtgyprgbhkinflux of orders during restock and new releases. They always seem to have the longest line at IMATS from what I hear so with all this I just don't get it. The price for the velvetines have gone up with no sale for it in recent months and shipping remains the same.   It seems as if they want to keep the labor costs down and keep the money in their pockets. I like theIR products but hate getting anything from their webstie. The palette and Riot are keeping me there for now but I'm not sure if I will continue to deal with them afterwards.
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They actually aren't attending IMATS this weekend due to the inability of the facility to accomodate a larger booth for them. I've ordered from their site twice and only had an issue once with my order being processed in a timely manner. It definitely doesn't make sense tho for smaller companies who have been around for less time (Melt) to figure things out like shipping and website ordering and LC can't get it right.
 
LiliV

LiliV

Well-known member
Their website definitely needs a revamp, I can't stand the format they use and I think it contributes to a lot of their more technical issues. That drop down step by step menu thing when you finalize your order drives me nuts I wish it was all on a new load able page for each one, I had a lot of trouble with my info for each category registering and staying registered when I bought Venus. I had to enter billing, shipping etc like 3x each
 
dcarrington

dcarrington

Well-known member
erine1881 said:
They actually aren't attending IMATS this weekend due to the inability of the facility to accomodate a larger booth for them. I've ordered from their site twice and only had an issue once with my order being processed in a timely manner. It definitely doesn't make sense tho for smaller companies who have been around for less time (Melt) to figure things out like shipping and website ordering and LC can't get it right.
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Wow. So they knew ahead of time that they will need a bigger booth to accomadate them at IMATS because they EXPECTED a large turnout but for some reason they didn't EXPECT to get a large amount of orders for the restock??? Even though ALL their velvetines were sold out with the exception of two?? LOL! They have guts I tell ya! lol. By now I would have to come to the conclusion that they know better but don't care enough to do better. And I am sad to admit that that riot l/l is calling me and I will be going right back there to order like a lamb to the slaughter. smh.
 
hoshiakari_

hoshiakari_

Well-known member
Riot.

Be still my
heart.gif

As always, the pic belongs to DD
 
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