bunnypoet
Well-known member
Normally, I buy NYX from Ulta, but I placed my first order with NYX's website one or two days ago. But dayumm, why didn't I include Berry Strudel and Twisted? My purple family needs these 2.
NYX Products
- Thread starter Viva_la_MAC_Girl
- Start date
novocainedreams
Well-known member
I like buying from NYX usually, especially since you can use the discount code but these last two times their CS sucks. The first order my Liquid Gold shadow came smashed and I emailed them...no response. Second order was during the big 30% off so I know they were backed up but they sent me the wrong liner(I ordered Mauve and got some other color, which Mauve is now OOS) and this time I called....no answer, they make you leave a message and don't call back. So I'm going to call again tomorrow but this is bad CS. Plus I never got a shipping notice, which they acknowledged and sent me a $10 off....I'm not buying from you again if you can't fix my previous problem! I do like the stuff I got though.
montREALady
Well-known member
I don't have an Ulta nearby unfortunately (or maybe fortunately for my pockets) and only order from them when they have the $25 min. free shipping, lol. They are gorgeous aren't they?
montREALady
Well-known member
Their CS does suck and I only realized when tons of people were complaining recently about a batch of orders where they were waiting and waiting. I've always gotten my orders fast no problem and always with a free product thrown in. They went through a rough patch around the mid-end of Feb. They usually send a Fedex ship notice so it doesn't come from "NYX". This last time we didn't even get that. But I know about checking for orders with reference (order #'s), so I did that then told people on their FB page how to do it and so many people were grateful, then commenting that it's shame that I'm doing their job for them, lol. I got that coupon too, thanks for reminding me. I already started another order. I swear I place one every two weeks.
bunnypoet
Well-known member
They are so gorgeous! The purple high voltage lipstick is sold out on their website, but berry strudel is still there. I have some $3.00 in Ulta Rewards plus a coupon, so I should check if my local stores have these two beauties in stock.
bunnypoet
Well-known member
Really impressed with my first online ordering experience with NYXCosmetics.com! I didn't get a shipping notification or a paper receipt in the box, but I received my order within three days of placing it. Everything was correct, and I am loving the Milk Jumbo Pencil. I can't believe I waited this long to buy it. I backed up my Lavender macaron liptick, wanted to back up Violet too, but it was sold out. Strawberry Milk, Lime, Cottage Cheese, Lavender all look like really versatile eye pencils. I am going to try all of them except for Lime as mixing mediums for the lips. I'll make sure to moisturize my lips well beforehand to avoid dryness. If this doesn't work well, I'll save them for the eyes. Great first impression of their e-commerce site! Hope future orders go well.
blondie929
Well-known member
I've never had any issues with nyx I just hate that the shipping takes so long almost 2 weeks for me to receive the package one time my order came with a broken lipstick and I emailed them and they sent me a replacement with out me having to Return the broken one and it was weird because it came in like 4 days
Vandekamp
Well-known member
I agree the shipping is horrible.
bunnypoet
Well-known member
I had read in this thread that their shipping was slow, so I was surprised to see the box from them in my mailbox after only 3 days. Maybe they're not that busy right now or they've added staff. Plus, we're both located in Southern CA, so that makes a big difference.
Now I wish that my other online orders arrived this quickly. With the LC controversy, the other indie makeup companies who sell matte liquid lipsticks are slowing down due to a sudden influx of orders.
stephshopaholic
Well-known member
They sent me a shattered eyeshadow and I've emailed asking for a replacement 3 times now and they've never replied I'm not ordering from them anymore I don't like paying for broken junk.
Look at it lol I'm pissed that's the one I wanted the most.
blondie929
Well-known member
They sent me a shattered eyeshadow and I've emailed asking for a replacement 3 times now and they've never replied I'm not ordering from them anymore I don't like paying for broken junk.Look at it lol I'm pissed that's the one I wanted the most.
sullenxriot182
Well-known member
montREALady
Well-known member
Aside from that one time earlier in the month, I always get my orders quickly from them and with the free gift.
montREALady
Well-known member
Love their lip products! Wearing Tea Rose lipstick (round) with Pinky lip pencil today.
bunnypoet
Well-known member
Gorgeous combo! Thank you for all your great NYX reviews and photos recently. I am absolutely in love with Berry Strudel, Playdate and Twisted (which I bought after reading your posts). The colors are exactly the shades of purple/violet that I was looking for.Love their lip products! Wearing Tea Rose lipstick (round) with Pinky lip pencil today.
montREALady
Well-known member
Thank you! Ooooh, I don't have Playdate. Sold out on their site, booo. Do some swatches!Gorgeous combo! Thank you for all your great NYX reviews and photos recently. I am absolutely in love with Berry Strudel, Playdate and Twisted (which I bought after reading your posts). The colors are exactly the shades of purple/violet that I was looking for.They are going to be in verrry heavy rotation.
bunnypoet
Well-known member
I was lucky enough to snag one from their site before it sold out. I'll do some swatches soon!
montREALady
Well-known member
I didn't want it until you said you got it. Hahaha! I have Lavender from their Macaron collection. Actually I'm wearing it today with Lavender Jade from BBW MAC and Heroine liner:
MAC Heroine liner with MAC BBW Lavender Jade on the outer corners and NYX Macaron Lavender in the middle.
montREALady
Well-known member
OMG their April Fool's prank today!!
http://www.nyxcosmetics.com/p-306-u...raq&utm_content=NYX_Cosmetics&utm_term=342016
"Introducing Unibrow from NYX. This revolutionary new product will transform your face by filling the gap between your well-formed brows.
Unibrow from NYX. Where two become one."
http://www.nyxcosmetics.com/p-306-u...raq&utm_content=NYX_Cosmetics&utm_term=342016
"Introducing Unibrow from NYX. This revolutionary new product will transform your face by filling the gap between your well-formed brows.
Unibrow from NYX. Where two become one."
