I phoned Debenhams about my missing points today. She tried telling me that it can take up to 6 months for them to be added! My guess is that they hope people will have forgotten by then, and there will be nothing about the offer showing on their site. She is dealing with my March transactions, and is emailing someone to have my 2 x 1000 points added (should be within 72 hours) but said to wait until the end of May before contacting about my April/May £5 per £40 spend transactions. I took her name, just in case. I pointed out that it's not the first time my bonus points haven't gone on, and that I had to call them in February, and she said maybe my card wasn't registered against the transaction, but I pointed out that I had received the base points, the 3 per £1, so obviously the card had been registered. The good news, though, is that I got £30 of HoF vouchers in with my statement today