awickedshape
Well-known member
That's awful
Nail Polish Discussion - Any Brand
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Anitacska
Well-known member
Update on the Mentality mess: they are now recalling their polishes sold from April 2014 until July 2015. That's over a year! Absolutely disgusting and unacceptable way to run a business. I really hope they go under.
"We are issuing a full recall on all Mentality Nail Polish produced in Arminex base before their lawyers force us to stop using their name in conjunction with the physical damage suffered by our clients. We are pursuing a class action lawsuit in regards to the personal injuries that many of them have received using our nail polish that was produced in that base. We have lost confidence in any polish that was produced in their base, starting from early April 2014 to the end of June 2015. The label will have citric acid as the final ingredient, or a gloss label, or a 5 free label, or all screen printed bottles. If we have yet to hear from you, please reach out to [email protected]. Please be patient. There are only two of us, but we are now acquiring help.
Our lawyers are being given our entire client list. Please copy and share this image before this board is closed by their lawyers, who were the first to contact us since we lodged a complaint with our distributor regarding this matter two months ago.
We operated from multiple store fronts, some of which we do not maintain anymore. It may be impossible to reach everyone that we sold Arminex base-produced products to, but we are counting on your word of mouth. Your combined efforts have helped us turn this into an internet firestorm. We still need your help.
Finances to the company have been handed over to our accountant, who is also a registered California notary. She is issuing shipping labels for new orders and remakes. We have requested allowance for housing and food but no discretionary income. All other funds will be retained to clear refunds that are now processing.
Thank you to everyone for your patience while we worked to find solution. We never not stopped. We were always working. Often we were in tears with you. We do not know yet how we will make this happen, because about $80,000 in paint, but we will not quit fighting for our clients, even for those that lost hope along the way."
"We are issuing a full recall on all Mentality Nail Polish produced in Arminex base before their lawyers force us to stop using their name in conjunction with the physical damage suffered by our clients. We are pursuing a class action lawsuit in regards to the personal injuries that many of them have received using our nail polish that was produced in that base. We have lost confidence in any polish that was produced in their base, starting from early April 2014 to the end of June 2015. The label will have citric acid as the final ingredient, or a gloss label, or a 5 free label, or all screen printed bottles. If we have yet to hear from you, please reach out to [email protected]. Please be patient. There are only two of us, but we are now acquiring help.
Our lawyers are being given our entire client list. Please copy and share this image before this board is closed by their lawyers, who were the first to contact us since we lodged a complaint with our distributor regarding this matter two months ago.
We operated from multiple store fronts, some of which we do not maintain anymore. It may be impossible to reach everyone that we sold Arminex base-produced products to, but we are counting on your word of mouth. Your combined efforts have helped us turn this into an internet firestorm. We still need your help.
Finances to the company have been handed over to our accountant, who is also a registered California notary. She is issuing shipping labels for new orders and remakes. We have requested allowance for housing and food but no discretionary income. All other funds will be retained to clear refunds that are now processing.
Thank you to everyone for your patience while we worked to find solution. We never not stopped. We were always working. Often we were in tears with you. We do not know yet how we will make this happen, because about $80,000 in paint, but we will not quit fighting for our clients, even for those that lost hope along the way."
Prettypackages
Well-known member
WOW at the Mentality madness..
Anneri
Well-known member
Hi guys, I'm back from a mini vacation! I had a great time, did some very late birthday clothes shopping, enjoyed the European Championships (horseriding) lots, and had great three days at the Dutch seaside and Den Haag - such a pretty little town! Very relaxing as well, loads of hubby and me sitting around in little cafes and bars at the seaside.
I was pretty amazed at the great shopping opportunities in Den Haag, I got some nail polish (of course!!!) and a bit of Anastasia and Burberry, two brands that are really hard to get in Germany, so I was a happy bunny. I got a bu of Max Factor Fantasy Fire, a L'Oreal gold flakie topper that apparently every European country but Germany carries (called Goldleaf) and my first Hema polish, a berry holo.
I had a few polishes with me, but I wasn't very successful in actually putting it on my nails, lol! I wore my latest mani for about four days, which is rather unusual for me. I'll post it later!
We also got some news - seems like that hubby will be transferred abroad (Asia) next year, and we've had some quite stressful weeks about that - deciding what to do, googling loads, talking to people. The mini vacation was therefore quite needed, and I hope that I'll be back into the swing of things soon.
That Mentality thing is mental, honestly. If they had been up front and concerned for their customers health right from the start, this wouldn't have gotten out of hand so fast.
I was pretty amazed at the great shopping opportunities in Den Haag, I got some nail polish (of course!!!) and a bit of Anastasia and Burberry, two brands that are really hard to get in Germany, so I was a happy bunny. I got a bu of Max Factor Fantasy Fire, a L'Oreal gold flakie topper that apparently every European country but Germany carries (called Goldleaf) and my first Hema polish, a berry holo.
I had a few polishes with me, but I wasn't very successful in actually putting it on my nails, lol! I wore my latest mani for about four days, which is rather unusual for me. I'll post it later!
We also got some news - seems like that hubby will be transferred abroad (Asia) next year, and we've had some quite stressful weeks about that - deciding what to do, googling loads, talking to people. The mini vacation was therefore quite needed, and I hope that I'll be back into the swing of things soon.
That Mentality thing is mental, honestly. If they had been up front and concerned for their customers health right from the start, this wouldn't have gotten out of hand so fast.
PearlyQueen
Well-known member
Sorry to hear you have at least one dodgy one, it's a complete mess of a situation.Aaw, sorry, I have just received my box and I really love the Bear. I'm not sure if I'm allowed to post any pictures here at the moment as Annette has asked everyone not to reveal it until Saturday, although this isn't strictly speaking social media, so I don't know. If you're interested I can pm you some pictures. I'm not totally in love with the box, the Fair Maiden polish isn't that nice to me, the rest are nice, esp the Dark Metal Lacquer and the Bear, and the CbL and Lilypad are nice, but not amazing. Overall I don't think I would've bought it knowing what the colours looked like, but I have it now, so that's that. I am happy to let the FM polish go if you like it.
Thank you.
Yes, you do!
Thank you!
Pretty mani!
Yes, the FF Tea Party one. So pretty!
Ooh I love that purple!
I don't think I ever got this CbL, it's a bit boring. Add some glitters on top!
Yes, I've been following it on IG and FB. To me the most disturbing thing isn't what happened to people, it's how they've been dealing wit the issue. They're now apparently not refunding anyone and the guys seems to be having a mental breakdown. I'm guessing (hoping) they'll have to close down soon, especially now that the lawyers of the makers of Armitex(?) base have got in touch with them. Apparently they've mixed their own base, it went wrong, so they blamed it on the makers of the original base. Trouble is, that base is used by companies like Nubar and noone else has reported any issues with it. I have a few of their older polishes and I'm pretty sure they're fine, but I also bought one for my daughter in February and that might be a dodgy one. Luckily she hasn't used it yet and isn't into nail polish anyway (that's my older daughter).
PearlyQueen
Well-known member
Very juicy, I like that CbL (don't have it).My latest mani is CbL It's Spring Somewhere with Darling Diva American Witch.
And here's my RC order with some of the new fall CbLs and FUNs. Plus CbL Mean Dean Profitt that I'd been wanting to buy forever.
And a stunning order, my kind of colours, I'm sure I'll be getting a few of these!
PearlyQueen
Well-known member
Insane.
I had an email from Edgy today:
[h=1]Recall of Mentality Nail Polish with Arminex base[/h] Mentality Nail Polish has, during a period from April 2014 to June 2015, manufactured and sold a number of nail polish bottles that are inaccurate and have caused several cases of pain and nail loosening injuries after use. I have informed about this earlier and as soon as the problem was discovered, I completely ceased to sell this brand. Which ingredient or combination of ingredients that caused the damage is not yet clear. Mentality themselves claim that the nail polish base made by Arminex is the reason, but there are many other speculations. As Mentality since a while back decided to completely break all communication with their three partners, Edgy Polish, Harlow & Co in Canada and Whatsyournail in France, I have unfortunately not a chance to reach them for more answers. But since Mentality today issued a total recall of the affected products, I want to do the same. It would probably be useless for you to return your bottles to Mentality in the United States, as well as for us stockists, so instead I want to offer you assistance and compensation here in Sweden.
[h=2]The recall applies to the following bottles[/h] The recall applies to all bottles that look like in the picture above. Bottles that have screen printed labels on the front and back, either in black or white, or a square white label on the front, indicating that the base is 5 Free. If you own any of these bottles and bought them at Edgy Polish, please send them to me. I will replace you with a personal credit in my store that you are welcome to use for buying anything you like within half a year. The value will be the same as the purchase price for your bottles, including the return shipping cost. If you are unable to send nail polish by post from your country, please get in touch. Since I probably will not receive any financial support from Mentality, I am unfortunately not able to reimburse you in cash. Hoping for your understanding. The products should be sent to the following address: Edgy Polish, Box 21062, 200 21 Malmö, Sweden. Please attach a message with your name, email address, and phone number so that I can reach you when I have received the products.
[h=2]Increased safety at Edgy[/h] I am really sorry for what happened. It is very unfortunate, and to make every effort to prevent this type of events, I will from now on extend my work with safety even more. This means increased demands on my suppliers, and only the brands that fully meets the requirements will remain.
Kind regards,
Katarina
They have the right idea, seems fair to offer a credit when she's not going to see a refund and it's not her issue. Excellent CS, but she shouldn't be left holding the mess.
PearlyQueen
Well-known member
Welcome back! Glad you had fun, and got some new goodies too.
That's a big move, good luck with the decisions.
PearlyQueen
Well-known member
My new mani is Powder Perfect Storm Rainbow:
I love this one! The rainbow shows in all lights and it's amazing in sunlight. Two coats for full coverage too.
I love this one! The rainbow shows in all lights and it's amazing in sunlight. Two coats for full coverage too.
awickedshape
Well-known member
Oh,that's coolMy new mani is Powder Perfect Storm Rainbow:
MRV
Well-known member
Lovely! That's a great black holo.My new mani is Powder Perfect Storm Rainbow:
I love this one! The rainbow shows in all lights and it's amazing in sunlight. Two coats for full coverage too.
MRV
Well-known member
Here are the latest manis: Jade Mystic Gold (yellow really). This one had a horrible stink as I expected but otherwise it was an easy-to-work-with jelly.
And my first Glam! Crystal Couture
. There's a pink opalescent cast. Reminds me of FF and Fun polishes somehow.
Speaking of horrible - I had the most awful experience with the FF restock C4N had on Tuesday. The restock crashed the site, and it took for me two hours and all available tools to finally get 6 polishes into my cart and pay them. I did not even want anything from the older collections, just some other polishes. One oops I missed I think, but six was a catch after all that trouble! It was like Enchanted at Llarowe back in the days.
And my first Glam! Crystal Couture
Speaking of horrible - I had the most awful experience with the FF restock C4N had on Tuesday. The restock crashed the site, and it took for me two hours and all available tools to finally get 6 polishes into my cart and pay them. I did not even want anything from the older collections, just some other polishes. One oops I missed I think, but six was a catch after all that trouble! It was like Enchanted at Llarowe back in the days.
Anitacska
Well-known member
Both are very pretty, but especially the Glam. I will definitely wear it next.Here are the latest manis: Jade Mystic Gold (yellow really). This one had a horrible stink as I expected but otherwise it was an easy-to-work-with jelly.
And my first Glam! Crystal Couture. There's a pink opalescent cast. Reminds me of FF and Fun polishes somehow.
Speaking of horrible - I had the most awful experience with the FF restock C4N had on Tuesday. The restock crashed the site, and it took for me two hours and all available tools to finally get 6 polishes into my cart and pay them. I did not even want anything from the older collections, just some other polishes. One oops I missed I think, but six was a catch after all that trouble! It was like Enchanted at Llarowe back in the days.
I tried to order from C4N too, managed after about an hour of trying and got 4, the 2 exclusives and 2 of the monthlies. I skipped the grey monthly. I didn't see any of the oops by then. I'll see if RC has them when she restocks FF. Currently waiting for her Bear Pawlish restock, she's going to have 20+ shades, half or so I already have, but want to check out the rest.
I don't know what's wrong with me though, I keep wanting to buy more and more, then look at all the polishes I have a feel really bad about not being able to use them all. Then I go back to wanting more. Argh! Well, once we've separated, I really have to stop buying in these quantities otherwise my children won't have any food to eat!
elkaknits
Well-known member
okay that is it!
you gals have to share the nail polish sources with me. Larrowe has nothing in stock! I need my A England and other holos. I am not the biggest trend chaser--I will not do crazy stalking stay up all night hit F5 until my finger falls off nonsense. I don't mine the last release being restocked while other people are going bonkers for the latest IT color.
(dont mention enchanted to me I have heard milliseconds are needed to check out)
thanks
edit to add-I am overly fond of what I call paddle brushes.... thats dior or lancome or ysl or loreal or even I guess OPI pro-wide. not spindly brushes like chanel. If there happens to be an indie who uses wider brushes please let me know!!!
you gals have to share the nail polish sources with me. Larrowe has nothing in stock! I need my A England and other holos. I am not the biggest trend chaser--I will not do crazy stalking stay up all night hit F5 until my finger falls off nonsense. I don't mine the last release being restocked while other people are going bonkers for the latest IT color.
(dont mention enchanted to me I have heard milliseconds are needed to check out)
thanks
edit to add-I am overly fond of what I call paddle brushes.... thats dior or lancome or ysl or loreal or even I guess OPI pro-wide. not spindly brushes like chanel. If there happens to be an indie who uses wider brushes please let me know!!!
PearlyQueen
Well-known member
PearlyQueen
Well-known member
Two lovely polishes, I like these a lot!Here are the latest manis: Jade Mystic Gold (yellow really). This one had a horrible stink as I expected but otherwise it was an easy-to-work-with jelly.
And my first Glam! Crystal Couture. There's a pink opalescent cast. Reminds me of FF and Fun polishes somehow.
Speaking of horrible - I had the most awful experience with the FF restock C4N had on Tuesday. The restock crashed the site, and it took for me two hours and all available tools to finally get 6 polishes into my cart and pay them. I did not even want anything from the older collections, just some other polishes. One oops I missed I think, but six was a catch after all that trouble! It was like Enchanted at Llarowe back in the days.
Sorry you had issues with C4N, I've never had a problem ordering from them - but I don't think I've been involved in a really popular launch on their site.
PearlyQueen
Well-known member
Lol, you're a blingy polish addict!
I had a look at the RC Bear restock, but I have most of the ones I want already, so I'm sitting on my hands.
I like the C4N exclusive FFs too, but I'm currently resisting as I prefer to order a few things at a time from the US.
PearlyQueen
Well-known member
Tango is much nicer than I expected, I think I skipped that one. It works well with your franken.Latest mani is CbL Let's Tango Baby! with my own franken (Ciate Snow Globe plus green-blue-purple colour shifting pigment):
