Does anyone know how long it usually takes Looxi to ship.. and if they send you a tracking number. I could not find a way to set up an account and just ordered via paypal.. so I do not see a way to check my order status to see if it has shipped.. or what is going on with it. Oh, I am sorry..I had an incident a few weeks ago with Ulta (in-store).. Anyway, I complained and they sent me a $10 gift certificate..which I used for the palette. I bought shampoo and conditioner.. and used the $3.50 off coupon..and did not pay attention until I was on the road.. then I saw on the receipt - the coupon was not deducted, so I went back in the store. The manager was very nice (or seemed to be) and refunded me back $3.24.. which perplexed me. I made a comment to her about it being only $3.24, not $3.50.. and she said "well maybe because of tax".. and I said, "well, my refund would be MORE than $3.50, not less - if that was the case".. anyway, I just shrugged it off.. who is going to argue over 26¢? I honestly thought she just typed the deduction in and made a mistake entering the amount... but later on - when I looked online at my reward points.. She had DEDUCTED 100 points from it.. then I checked the refund receipt-- and yup, she took the points from me without asking.. I was SO, so, so mad. I save my points to 2,000 and use them then. I did not authorize that deduction.. regardless, even if I had - I should have gotten the $3 (100 point deduction) AND my $3.50 coupon discount. Anyway Ulta customer service was super nice and refunded my 100 points, PLUS gave me a $10 gift certificate. I am still annoyed with that lady. Luckily, this is an Ulta I do not frequent often.. it is about 10 miles away.. and I have 2 other Ultas within 5 miles.