So I assume you got stuck listening to their techno music for around 2 minutes, like I did? LOL. From what I understand - the reps CAN do it over the phone, but i called TWICE last night and was denied twice (two different reps)...
@Jayjayy was able to get it done over the phone ( post # 31392 )... I see you got it done in-store.. I am off of work today and want to go to the BIG Sephora here.. but I am scared they won't accept the coupon, because even though it is working online..(as I expected)... it does say on the coupon 6-9th.. blah. I agree - in TWO stores, they told me it could be done in-store but they were missing elements for me to get it done in-store.. They were shocked when it said it does NOT work online.. When you add the coupon code - it kicks out the $20 discount.. anyway. CS told me " you can not combine 'two offers' "... They also re-did the "light" version and re-did the formula, allegedly.. Supposedly it isn't as "stiff" and is more creamy because people complained about it.. The first light version was ORANGE and gross.. I have the newest light and I like it A LOT.. I was using it every day, but now I scaled back and only use it 4-5x a week.