As much as I love the LA Splash lipsticks, I'm not too happy with their customer service. I ordered Catrina and they sent me Cryptic for some reason, which isn't even part of the Dia De Los Muertos collection. It took 3 days for them to return my email in which they wanted pictures and everything. I sent them pictures of the invoice and the lipstick, which was still in the plastic packaging because I never even opened it. It's now been a week and they haven't responded back to me with any more info about the shipping label they were supposed to send me to return the damn thing. Emailed them again yesterday and still nothing, so I'm hoping to hear from them tomorrow. I am just having crappy luck lately when it comes to ordering stuff online lol