elegant-one
Well-known member
I got mine Friday. I LOVE LOVE Naughty! Its super smooth & THE most gorgeous red on. It feels great on the lips. I haven't tried Merry duo yet.
Kylie Cosmetics
- Thread starter GreenEyedAllie
- Start date
elegant-one
Well-known member
Aren't you glad you canceled your order? Are you going to reorder it now with the 20% off
or maybe what you wanted is OOS
elegant-one
Well-known member
Just tried Merry duo & both the lip pencil & gloss are just as beautiful. They are more of a true blue red.
Haven
Well-known member
Are you going to reorder it now with the 20% off
I am thinking of reordering since they are supposedly restocking too. The 20% off will make the wait easier LOL
BrittLuvsMakeup
Well-known member
Since she will be restocking the holiday collection (the items that are currently out of stock), I'm going to order the Naughty Gloss. I'm also going to finally order the Spice, Trick, and Pumpkin lip kits that I've been stalling on getting since they've been released.
This is definitely the time to reorder! If my orders hadn't shipped before they announced the sale, I would have cancelled my orders and reordered tomorrow with the discount, lol.
Icecaramellatte
Well-known member
You were so smart to cancel. They have reduced the whole site yet still haven't shipped my order. I'm going to ask for a price adjustment.
elegant-one
Well-known member
I just feel like
BrittLuvsMakeup
Well-known member
I was very disappointed with the manner in which they handled the holiday collection restock yesterday. According to the company's social media (and hers), the out of stock holiday collection items were supposed to be restocked for the sale, however, they only restocked the makeup bag. Once people started complaining that the out of stock holiday collection items were not restocked as advertised, they decided to just remove the statement about the restock without explanation and didn't apologize for the false advertising. When the sale started, I went ahead and ordered the Spice and Pumpkin Lip Kits to take advantage of the free shipping and handling, but waited for a long time afterwards to see if the Naughty Gloss was going to come back in stock so I could order it with the Trick Lip Kit (and maybe another item from the holiday collection) to get free shipping again since you have to spend over $40 to avoid the shipping charge. I didn't want to order the Spice, Pumpkin, and Trick Lip Kits together and then when the Naughty Gloss came in stock (which it never did), pay shipping and handling for it so I kept waiting to see if they were going to do the restock. After I saw them delete the statement about the restock, I decided that despite being able to get a discount on the Trick Lip Kit, that it wasn't worth me getting if I had to pay their overpriced shipping and handling charge or buy stuff I didn't really want just to meet the $40 minimum to get free shipping and handling. I was also angry about staying up and waiting for them to restock the Naughty gloss for them to just end up reneging on their statement without an explanation or apology. It was already bad enough that I felt like I spent full price on items that were discounted by 20% a week later, and then within that same week, a free stocking was offered to people who spent over $100 after I had already spent over $100 to get the items I purchased from the holiday collection (that she originally said was free with any purchase and then later changed it to $100 minimum to get it), so this was just the icing on top of an already crappy cake.
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elegant-one
Well-known member
Huh!? That is just stupid!!! I feel so bad for you. They seriously need to get their stuff together
Icecaramellatte
Well-known member
I do think it is interesting that they are offering the stocking for sale now.
Yes. I think this was a bad launch too. I've been watching youtube videos and it seems people who ordered one or two items received their order. Don't see any bundles or kits at all. Makes me think they are still making the items and don't really have any stock. Getting suspicious.
Now there is talk of anniversary coming up. I don't think they should do anything else until they get orders out.
montREALady
Well-known member
I ordered Jolly in the first launch, it was supposed to be delivered on Saturday... Out for delivery that morning. Nothing. The USPS website said up until today that the the status wasn't updated, then it updates to say delivered. I get home and nothing. I had emailed USPS before that. I emailed Kylie Cos when I got home, they said sometimes USPS puts delivered when it wasn't and to give them some time. 
LiliV
Well-known member
I feel like something has been up with the stock and shipping lately. I ordered my Koko Kollection on the 17th, and it didn't ship until the 27th. I got it in 2 days once it shipped, but still. All my other Kylie orders always shipped in 1-2 days. 10 days? Really? I do love the Koko colors though
Haven
Well-known member
I placed another order during the 20% off promotion. Of course they took my money right away. I wonder how long this order will take to ship?
I also wonder if they are making the products now to fill existing orders. The shipping delay is one of the reasons I don't order much from colourpop anymore, and KC is associated with that company. They take the money and then ship much later. At least wait to charge my account until the order ships!
I also wonder if they are making the products now to fill existing orders. The shipping delay is one of the reasons I don't order much from colourpop anymore, and KC is associated with that company. They take the money and then ship much later. At least wait to charge my account until the order ships!
elegant-one
Well-known member
Icecaramellatte
Well-known member
New Holiday sets tomorrow. Hope they have some holiday staff to pack and ship items. In the meantime, I'm trying out the mini lip colors from the Birthday release that I never tried. Why did I wait so long? I'm afraid I like more of them then I thought I would. Yikes.
BrittLuvsMakeup
Well-known member
Huh!? That is just stupid!!! I feel so bad for you. They seriously need to get their stuff together
I personally feel that it's very unprofessional to advertise something and then renege on the statement without an explanation after the promotion started. I also think people who ordered the first day the holiday collection was available were at a disadvantage when it came to getting the stocking and 20% off promotions as those were advertised after the launch. I personally didn't mind too much because I was willing to pay the regular prices but it would have been nice to get an additional item for free or get a discount on those items. What made me the most angry though was waiting up all night for a restock that never came to pass. They really do need to get their stuff together. I'm baffled that they are getting ready to launch a new product today yet I've seen people complain that their orders from last Monday still haven't been shipped. My order from this Monday still hasn't been shipped (which is fine because it is still within the 3 - 5 day processing window) but I'm concerned that with another release today, orders may be delayed even further with the incoming flood of new orders.
In my opinion, she could have continued the stocking promotion if they still had them in stock to sell.
I've also noticed that I haven't really seen anyone who ordered the bundles or the box reviewing them on Youtube. The only ones who have are the Youtubers who received them as PR packages. I think that if they didn't have them pre-made before the launch, there should have been a note on the item page stating this so the buyers would have known ahead of time that it may take longer than usual for them to be shipped for that reason. And now she's starting this 12 day promotion which may cause another backup on orders.
I ordered Jolly in the first launch, it was supposed to be delivered on Saturday... Out for delivery that morning. Nothing. The USPS website said up until today that the the status wasn't updated, then it updates to say delivered. I get home and nothing. I had emailed USPS before that. I emailed Kylie Cos when I got home, they said sometimes USPS puts delivered when it wasn't and to give them some time.
I hope your order arrives soon! I don't think that I've ever heard that USPS marks an order as delivered before it's delivered so I'm not sure why the person who responded to you at Kylie Cosmetics seemed to have normalized that. Has USPS responded to you yet about that?
They charged me for the order that I placed during the 20% off promotion as well and it still hasn't been shipped either. I'm concerned that these new promotions she's going to be holding for the next 12 days may cause more delays in addition to some of the delays that started since the holiday collection launched last Monday. Hopefully our orders will be shipped sooner rather than later.
Will you be ordering the Lipstick Vault today? I personally think it's a great deal for people who don't already have a majority of the shades. She sells the singles for $17 a piece so getting them for $10 a piece in this set with special packaging is nice. If I didn't already have 10 out of the 12 shades, I would have purchased it. I hope she does hire more staff to pack and ship items during this 12 day promotion though because it seems like they are already having a hard time enough time fulfilling existing orders within a reasonable timeframe already. I'm glad that you like the minis from the birthday kit. I didn't get it but it's a great way to try out shades. Which ones from the set would you consider buying full sized (if you don't have the full sizes already)?
Icecaramellatte
Well-known member
No order today. I think I spent enough on Kylie in the last 2 weeks. I did think it was a great deal. I'm trying to be super selective now as I'm in gift giving mode. But for some reason, I did want to check out the launch. I forgot about it and didn't go on until 1/2 hour after launch and the lip vault was gone. I will be looking to see what comes for the next 11 days. I did get a shipping notice today. They probably read my complaint letter. No offer of a price adjustment. Feeling stupid. I don't know if I'm completely turned off but I will think more carefully about making purchases with them in the future. Customer Service really does need to improve. As for the birthday bundle minis. I really liked Dolce K and will buy a large one at some point. I don't think I even needed a lip liner. I didn't think it would work and could only wear exposed as a nude. Not true. Nice Surprise! I already have a full size of Exposed and Leo. I liked Koko K too. Needed lipliner though. I put a ton of Mac plum liner on but I liked the look. May buy a full size of that one. Kristen also looked nice. That one is a maybe too.
shontay07108
Well-known member
I got my Kylie box yesterday and I was too distracted to post. I got 2 cream shadows and the full size lip set. I love all of it, thankfully. I wore the rose gold gloss today and omfg is it gorgeous. It's opaque, but I thought it might look better over something so I used Beurre lip pencil by Mac and it was total perfection. Just shimmery and gorgeous. Actually, the one color that will need work on me is Angel. Those dusty pinks always give me trouble because they make me look like a crackhead. I wore the plum shadow today and it was sparkly, smoky gorgeousness. The freaky thing is that the cap on the olive green one was so damn tight that I thought my head would explode trying to get it off. I was thinking I'd have to contact customer service, but after trying consistently for 2 minutes I got it to open.
I'm too distracted to read through this thread, but I'm assuming some people are having shipping or customer service issues? I'm sorry to hear that. Her CS had made strides recently, but they obviously still have a ways to go.
I'm too distracted to read through this thread, but I'm assuming some people are having shipping or customer service issues? I'm sorry to hear that. Her CS had made strides recently, but they obviously still have a ways to go.
