I placed an order on Monday and it was set to arrive by Wednesday. Well, Wednesday rolled around and it hadn't shown up. I called and the CS rep told me there had been an error processing the order and that she would place it again for me. She said I would receive it Saturday.
By by this morning, I still hadn't received a ship notification. I called the Rouge hotline again. The rep I got this time put me on hold for a while. Then he came back and asked if I have ever placed an online order with them before. I told him I have placed tons over the years. He put me on hold a while longer. When he came back he asked me why my billing and shipping address are different. I got very annoyed at that point. I told him I have a permanent address which is where my bills go. He asked for more details. It seems to me like it really is not the company's business what my living situation is or the reason it is that way! It is nothing "shady", but I still don't care to tell them. Plus, this is fairly common to my knowledge for a lot of people since people move for jobs or some people change apartments every year etc. AND no other business has ever asked me that or had a problem.
He he ended up telling me he would give me one day shipping (but the order won't ship until Monday) and 15% off. Oh, so you mean you'll give me the promo that is going around but that I cannot use? Great, thanks. We will see if there are any more issues now. Also, I am nervous my account is flagged now and I will have problems going forward like others have had.
I got the sample packet but I haven't looked to see if there is a shade in it for me. It sounds great so I need to try it even though I totally am loving the Lilah B. foundation.
... love leopard print lol
