Quote:
Originally Posted by Deirdre
I wonder how many of the counters in my department store do this? I'm going to start asking more questions about sales expectations and employment requirements, in future. Like I said, I'm not a big fan of sales quotas. I think a fair day's pay for a fair day's work is the only acceptable employment practice. Once your job depends on the randomness of customer traffic and whim, I'd imagine it stresses people out. I doubt that the job pays enough to evoke that kind of stress.
I may be painting myself ignorant, here, to some, but that does not change my point of view. Slave owners in the early 1800s had quotas. I don't like quotas.
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Quota's don't have any impact on how much you get paid, other than the comission paid over the base rate. Generally retail type stores are X dollars an hour OR comission, whichever is greater. X dollars typically being minimum wage. If your lucky, you'll get a job that pays minimum wage + comission. If your really unlucky, you get paid minimum wage regardless of how well you sell (think Best Buy if you have ever worked there). So essentially they are getting a fair days pay, for a fair days work. You dont sell anything you get minimum wage. If you do a good job at selling, the company pays you your comission wage because of the better production you did as an employee selling your products.
All quota's are, is a measure of how well you are doing your job as an employee compared with the expectations the company demands of the employees that choose to work there. Why should a company keep lazy person A who doesn't care about doing their job (selling), and only cares about making minimum wage. When they can easily replace them with Productive person B, and in the process, sell more product, and pay person B more than person A. Let lazy person A go work for a non comission retail position if they just wanna hang out, there are plenty of those availible for people who dont want to work in a comissioned environment.
Quota's have nothing to do with slavery... They are defeneteley not there to find ways to fire good hard working individuals. In fact, most companies would rather never have to fire anyone, and just have productive individuals. Turn-over costs companies a lot of money. It costs them money to train the new hires (they are not making any money during this process). They also may end up hiring people who dont perform up to par, and as a result, lose all the time/money put into training that person.
If you've ever managed in sales, typically the people who get fired specifically because of not meeting minimum company standards, probably shouldn't have been working there in the first place. Nothing against those people in general, they are just not cut out for a position in comissioned sales. Not everyone is cut out for a job in sales. Thats why there are plenty of opportunities out there that dont involve selling. But if you can't do the most basic sales related techniques, like offering product a customer doesn't ask for (Almost every MA at MAC I have dealt with is just an order taker, there not a sales person) your not going to make it.
