Fav MA... Fired?!?!?!?!?!!!

JGunnar

Well-known member
My favorite MA is gone as well. I adore her so much because she's the person who got me into makeup (and MAC of course) and got me on the right foot. I would only see her occasinonally over the course of a year and noticed that I hadn't seen her at all this year. So about a month ago I asked the MA who was helping me what happened to her and she said "Uhh ... she doesn't work here anymore" like she really didn't want to talk about it. I asked "Why?" and she said "Hmmm, I really don't know! I don't talk to her!" and changed the subject to lipstick.


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She never really seemed happy though. She was still nice and did great makeup, but she just didn't seem happy at the job.
 
Quote:
Originally Posted by msthrope
MAC was SO much better in the pre-lauder days when they had no sales goals.

AMENNNNNNNNNNNNNNNNN!!!!!! To That Girlie! MAC Is Just Not The Same I Knew MAC Before It Was Lauder And Let Me Tell You It Was Totally Phenomenal Now It Is Just Plain Sad!!!!!!!!!!!!!!!
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Quote:
Originally Posted by OnaFyre
So, I've done a little digging.

A few weeks ago, a woman came in and made an appointment for one of those private room, $90 sessions for a big event she had coming up. The manager put my fav MA on the case, because she was the best artist working that shift. The woman was VIP so she put in a new (to the store) girl to assist (this is where the information comes from).

The lady was a big event planner, the event that night was a benifit for an important organization in town. She spent the whole time on the phone getting upset over the last minuet detials. Aparently, the contract with Ruth Chris steakhouse was never signed so the catering was falling apart within hours of the event. The woman started yelling at someone on the phone who hung up on her. She then snapped at my MA and told her to "finish the f- up."

Then the worst thing that could happen happened. The VIP moved to answer her phone while getting on her eyeliner and got a eyeful of Blacktrack. Needless to say the lady was pissed and my MA was super apologetic. VIP kept saying she woud have her job for this.

A fireable offence? I don't know...

As it turns out, the VIP was actually the wife of the owner of the newish mall and the owner of a different mall where a new MAC store will be opening later this fall. I'm sure we can fill in the blanks from there.

So, it sounds political to me. In fact, my MA had often overshot her sales goals and was a talented makeup artist. So, it has nothing to do with sales goals, a need to "improve," "shadyness," or internal drama.



The Old MAC (Pre Lauder Days) Would Have Never Ever Allowed Someone And They Did Not Care Who It Was To Disrespect Their Artist!
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Quote:
Originally Posted by JGunnar
My favorite MA is gone as well. I adore her so much because she's the person who got me into makeup (and MAC of course) and got me on the right foot. I would only see her occasinonally over the course of a year and noticed that I hadn't seen her at all this year. So about a month ago I asked the MA who was helping me what happened to her and she said "Uhh ... she doesn't work here anymore" like she really didn't want to talk about it. I asked "Why?" and she said "Hmmm, I really don't know! I don't talk to her!" and changed the subject to lipstick.


ssad.gif
She never really seemed happy though. She was still nice and did great makeup, but she just didn't seem happy at the job.


The Really Phenomenal Artist Always Wind Up Leaving Because They Realize That It Is Not About Makeup But Making Money For Lauder (And That Is All Lauder Cares About)!
 

Beauty Mark

Well-known member
That's terrible! People with money can usually get away with that kind of crap. What a bitch.

If that girl is as talented as you say, I'm sure she won't struggle in the makeup world at all. I'm so disappointed in MAC right now.
 

sweetyk

New member
Quote:
Originally Posted by velvet
i share a lot of your point of view, having just worked for dillards as a sales associate
we were NOT commision, however our daily quota did factor into how much we got payed/treated
if you didnt make your daily sales goal after a month your department manager has a "talk with you". the sales goal for my area PER person was around $2,500, yet the departmets was only $2300 on a given day. and there were 5 to 6 people on the floor in my area. as you can see it involves a lot of competition and stepping on a LOT of people, including the customers.
for example, on more than one occassion i spent an hour or more helping people only to have another sales associate STEAL my sale. then there is a restocking and markdowns ect.. its a very stressful job if you have empathy towards your co-workers, and dont just care about yourself..... or dont like being stepped on
after 6 months of not reaching every single daily goal your hourly pay decreases. they wont fire you at first, but they will make it worth your effort to leave.
Dillards (at least in my city) treats their employees like garbage. im not even going to get into how the managers treated us. this is just the quota bullshit. so if working for mac, even worse working for mac in a dillards, is anything like what i went through i seriously feel their pain.

edited for spelling


I also worked for Dillards and TOTALLY agree with everything you said. It was the worst experience! I now work for MAC in the same Dillards and it is a whole new world! We are not associated with Dillards. So we do not have to follow their rules or sales crap. Anyway, i just read that post and had to comment....
 

MizMac

Well-known member
I just wanted to pipe in.....I worked for MAC for almost 3 years, was uber certified, great aus + ipt. Many times the best at the counter. But near the end of my time there I felt like a car sales person. It felt like we had to push, push, push products. I was even told that if we didn't have the shade they wanted (even if it was one they used all the time) to make them get a different one. I work as a makeup artist still, but at a store with no sales goals, booking goals, aus/ipt issues and have never been happier in my life. By the time I had left MAC, they weren't even concerned about artistry, it was all about pushing products. Half the girls that started working there in my last year with the company had NO cosmetic experience, infact a few of them didn't know how to do false lashes or liquid liner. Most of them had come from the GAP or Starbucks. I lost alot of nights of sleep debating on what route to take with my artistry, and in all honesty, I'm glad I'm somewhere else now. Just my 2 cents........
 

gigiproductions

Well-known member
MAC sucks period..if the MA's were smart they would get some training, stock up on makeup and leave..there is always someone who needs makeup done, weddings, videos etc etc..My 2 best friends work/worked for MAC..and the shit is disgusting..still love the product i just hate the politics..which is why i say fuck retail
 

ms.marymac

Well-known member
Quote:
Originally Posted by MizMac
I just wanted to pipe in.....I worked for MAC for almost 3 years, was uber certified, great aus + ipt. Many times the best at the counter. But near the end of my time there I felt like a car sales person. It felt like we had to push, push, push products. I was even told that if we didn't have the shade they wanted (even if it was one they used all the time) to make them get a different one. I work as a makeup artist still, but at a store with no sales goals, booking goals, aus/ipt issues and have never been happier in my life. By the time I had left MAC, they weren't even concerned about artistry, it was all about pushing products. Half the girls that started working there in my last year with the company had NO cosmetic experience, infact a few of them didn't know how to do false lashes or liquid liner. Most of them had come from the GAP or Starbucks. I lost alot of nights of sleep debating on what route to take with my artistry, and in all honesty, I'm glad I'm somewhere else now. Just my 2 cents........

Don't you miss the events?
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MizMac

Well-known member
LOL, actually I do miss the seminars ( i was seminar speaking certified) and it was fun to be on stage sharing knowledge with people. I also miss the Next @ Nordies ones, I always spent the 2 days asisting the pro team member. so that was fun.
 

SugarstarMAC80

Active member
I have just started working for a company that demands sales goals and Items per transaction and I unfortunately do NOT believe it creates better customer service. Associates are too pushy, and there is almost a bad blood among them because they are always trying to edge in on each other's sales.
Not to mention the fact that if you have other duties aside from solely floor sales it is nearly impossible to make your goal.
Perhaps the most ANNOYING aspect, however, is the items per transaction goal, because many customers do buy only one item. It almost makes you not want to sell something unless someone buys more than one thing. Not to mention the fact that I believe MORE customers buying one item is even better than a few buying a couple items because then the product is getting more exposure with a variety of customers.
 

cr8zy4MAC

Well-known member
I LOVED your response! I especially got a kick out of your VIP acronym. You're too funny! I appreciate your candid response. Sometimes people are so quick to judge the employees in a retail environment....but they are usually less likely to reflect on their attitudes and actions in a shopping environment. Thank heavens for the kind, patient, funny and downright sweet customers, who make up (no pun intended!) for the few very nasty ones out there!
 
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