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UGH does anyone have any advice on how to deal with the overly aggressive competition between lines??? I work along with 3 other cosmetic counters, and these women are so AGGRESSIVE and competitive - and there don't seem to be any formal rules of engagement, so unless I jump in and make a fool...

I am on my last week of presale, and my numbers are really low. What can I do to entice people to presale? I have a free gift with any presale, but, I can't seem to get people to presale! Any thoughts??

So, today, 3 people quit in our cosmetics department - 2 CMs (Clinique and Estee Lauder) and one part-timer (Estee Lauder). Our Clinique CM walked off the job, so today, I spent the whole day (practically) behind the Clinique counter ringing people out and digging around in drawers trying to...

Ok, yesterday at work, my manager and I found a whole box of leg bronzer that was leftover from an older summer GWP. So, she gave me full license (cleared by the manufacturer, of course) to use these to amp up my presale numbers. Does anyone have any creative ideas on how I might do this...

Yes - another gratis question. My part timer started about 3 weeks before me, then I came on full time as counter manager. We are launching a new color palette this week, and one of these palettes was shipped right to her door, but I never saw a thing. Do ALL BAs receive these product...

Hi there, y'all! Well, the gals I work with in my dept. store are trying to eat me alive. Everyday, they are picking away at SOMETHING I am not doing right. I am the youngest (36) at my store. The oldest are 66 and 67. So, I think there might just be a little bit of balking at my young...

I work for Lancome as a counter manager and I have been there one month, and still no word on when I can order gratis. I am getting tired of going in early to put my makeup on with the testers - and I cleaned out my makeup case at home and gave most of it away to make room for my new Lancome...

I am a new MUA (well, soon to be certified, anyway) for Lancome and I am having trouble matching foundations for people. Lancome is very generous with their foundation samples, so people come to the counter a lot asking to be matched and given some to try. My question is, why do some...

I hope I'm not clogging up the boards too much - I am really interested in hearing from other cosmetic counter managers on what is making their counter successful. I could use specific tips on: Building business Encouraging client relationships with the counter Dealing with part-timers...

I started today and basically just wandered about my counter trying to familiarize myself with the product line. A main issue right now is our stock level. The cases look like we are "going out of business" or something - there is NO STOCK in the display cases. Also, the testers are a mess...

Hi all! I officially start my new job as a counter manager for Lancome TOMORROW (Sun, Jul 12) and although I am not new to the Beauty Industry, I am new to cosmetics. As I said in a previous post, I am a licensed cosmetologist with over 10 years salon experience. I would love any advice...

As I said in another thread, I am starting a job with Lancome soon (counter manager) and I am afraid of the dreaded "sales goals" thing that everyone complains about. Is it even HARDER to make those goals now since the economy has tanked? My experience as a hairdresser has always been that the...

Hi all - I introduced myself earlier today and am just throwing up another post as I look for insight into this industry. I am in the process of being employed by Lancome at a cosmetics counter (as full time counter manager) in a department store. My husband is normally the breadwinner for our...

Hi all! I've been lurking for weeks and decided to sign up! I am a licensed hairdresser in NYS for over 10 years, and am entering the cosmetics sales field as a counter manager for Lancome. My husband has lost his job so we need reliable income and health insurance ASAP, so this sounded like...