I feel your OnTrac pain too - I also avoid ordering from Sephora because I don't want to take the gamble with OnTrac. I have watched from my upstairs window as the reps THROW my packages up to my door, miss, and do it again. I have complained to deaf ears, as well, so I have cut way back on my ordering from Sephora.I understand the lasership pain.
Sephora has been using ontrac in my area for some time now. It is a horrible company that loses, damages, and probably steals packages all the time. I avoid ordering from Sephora because of this switch. Some packages will still ship ups, but it is a gamble what service they will use.