All Things Sephora

ccooper33 · Nov 14, 2014

Anyone else get this?

Greetings from Sephora,

Thank you for your recent Sephora.com order.

Due to an overwhelming response to our 20% off event, our Distribution Centers are experiencing processing delays. Your order will be delivered by Wednesday, November 19th. We truly apologize for any inconvenience this may cause.

To express our apology, we will add 500 points to your Beauty Bank. These points never expire and can be redeemed online or in-store. Your Beauty Bank balance will reflect the additional points within 2-3 business days.

You can log in to your account online to check the status of your order. The tracking number will be updated as soon as your order is processed, at which time you will also receive a shipping confirmation email.

Thank you for your patience and understanding. We appreciate your business!

Sincerely,
Sephora Client Services
1-877-SEPHORA (1-877-737-4672)

IAmakeupaddict · Nov 14, 2014

ccooper33 said:
Anyone else get this?

Greetings from Sephora,

Thank you for your recent Sephora.com order.

Due to an overwhelming response to our 20% off event, our Distribution Centers are experiencing processing delays. Your order will be delivered by Wednesday, November 19th. We truly apologize for any inconvenience this may cause.

To express our apology, we will add 500 points to your Beauty Bank. These points never expire and can be redeemed online or in-store. Your Beauty Bank balance will reflect the additional points within 2-3 business days.

You can log in to your account online to check the status of your order. The tracking number will be updated as soon as your order is processed, at which time you will also receive a shipping confirmation email.

Thank you for your patience and understanding. We appreciate your business!

Sincerely,
Sephora Client Services
1-877-SEPHORA (1-877-737-4672)

Yikes! At least they are acknowledging the problem I guess. I received all of my orders, but it probably depends on when you ordered and what you ordered. I'm also Rouge so idk if that matters.

Hopefully you get your products soon!

prettygirl · Nov 14, 2014

ccooper33 said:
Anyone else get this?

Greetings from Sephora,

Thank you for your recent Sephora.com order.

Due to an overwhelming response to our 20% off event, our Distribution Centers are experiencing processing delays. Your order will be delivered by Wednesday, November 19th. We truly apologize for any inconvenience this may cause.

To express our apology, we will add 500 points to your Beauty Bank. These points never expire and can be redeemed online or in-store. Your Beauty Bank balance will reflect the additional points within 2-3 business days.

You can log in to your account online to check the status of your order. The tracking number will be updated as soon as your order is processed, at which time you will also receive a shipping confirmation email.

Thank you for your patience and understanding. We appreciate your business!

Sincerely,
Sephora Client Services
1-877-SEPHORA (1-877-737-4672)

Was just about to post my email! But they only gave me 250 points. Pft. LOL. I am only a VIB though, maybe they give more if you're a Rogue? Not sure what you are.

For reference I placed 3 online orders (4 if you're including FF) and all were sent out in a timely manner except for one. I also made two trips two the store.. but that's another story...

makeupbyvee · Nov 14, 2014

ccooper33 said:
Anyone else get this?

Greetings from Sephora, Thank you for your recent Sephora.com order. Due to an overwhelming response to our 20% off event, our Distribution Centers are experiencing processing delays. Your order will be delivered by Wednesday, November 19th . We truly apologize for any inconvenience this may cause. To express our apology, we will add 500 points to your Beauty Bank. These points never expire and can be redeemed online or in-store. Your Beauty Bank balance will reflect the additional points within 2-3 business days. You can [COLOR=1155CC]log in[/COLOR] to your account online to check the status of your order. The tracking number will be updated as soon as your order is processed, at which time you will also receive a shipping confirmation email. Thank you for your patience and understanding. We appreciate your business! Sincerely, Sephora Client Services 1-877-SEPHORA [COLOR=1155CC](1-877-737-4672[/COLOR])

Haven't seen a email as of yet. Thanks for the info.

boschicka · Nov 14, 2014

ccooper33 said:
Anyone else get this?

Greetings from Sephora,

Thank you for your recent Sephora.com order.

Due to an overwhelming response to our 20% off event, our Distribution Centers are experiencing processing delays. Your order will be delivered by Wednesday, November 19th. We truly apologize for any inconvenience this may cause.

To express our apology, we will add 500 points to your Beauty Bank. These points never expire and can be redeemed online or in-store. Your Beauty Bank balance will reflect the additional points within 2-3 business days.

Sincerely,
Sephora Client Services
1-877-SEPHORA (1-877-737-4672)

When did you place your order?

boschicka · Nov 14, 2014

Also, my friend never got a code for the sale. Two of us used the Share A Code option from the VIB Sale email to try to get one sent to her and nothing.

treasuremymac · Nov 14, 2014

If anyone is looking for Lime Crime Velvetine Matte Lipstick's they are on sale on Urban Outfitter's website for 20% off making them $16 each. Colors Salem and Wicked are available. Ive never tried the brand so I think I better stay away in case I end up loving it and need to get more

Mayanas · Nov 14, 2014

ccooper33 said:
Anyone else get this?

Greetings from Sephora, Thank you for your recent Sephora.com order. Due to an overwhelming response to our 20% off event, our Distribution Centers are experiencing processing delays. Your order will be delivered by Wednesday, November 19th . We truly apologize for any inconvenience this may cause. To express our apology, we will add 500 points to your Beauty Bank. These points never expire and can be redeemed online or in-store. Your Beauty Bank balance will reflect the additional points within 2-3 business days. You can [COLOR=1155CC]log in[/COLOR] to your account online to check the status of your order. The tracking number will be updated as soon as your order is processed, at which time you will also receive a shipping confirmation email. Thank you for your patience and understanding. We appreciate your business! Sincerely, Sephora Client Services 1-877-SEPHORA [COLOR=1155CC](1-877-737-4672[/COLOR])

Yes, but for me is 250 points =( I placed my order on Monday and one more today .

Sandy072 · Nov 14, 2014

Just came here to post the email too. At least they are addressing it

treasuremymac · Nov 14, 2014

ccooper33 said:
Anyone else get this?

Greetings from Sephora,

Thank you for your recent Sephora.com order.

Due to an overwhelming response to our 20% off event, our Distribution Centers are experiencing processing delays. Your order will be delivered by Wednesday, November 19th. We truly apologize for any inconvenience this may cause.

To express our apology, we will add 500 points to your Beauty Bank. These points never expire and can be redeemed online or in-store. Your Beauty Bank balance will reflect the additional points within 2-3 business days.

You can log in to your account online to check the status of your order. The tracking number will be updated as soon as your order is processed, at which time you will also receive a shipping confirmation email.

Thank you for your patience and understanding. We appreciate your business!

Sincerely,
Sephora Client Services
1-877-SEPHORA (1-877-737-4672)

Nope! I wouldnt mind them delaying my order for an extra 500 points!

mel33t · Nov 14, 2014

Mayanas said:
Yes, but for me is 250 points =( I placed my order on Monday and one more today .

prettygirl said:
Was just about to post my email! But they only gave me 250 points. Pft. LOL. I am only a VIB though, maybe they give more if you're a Rogue? Not sure what you are. For reference I placed 3 online orders (4 if you're including FF) and all were sent out in a timely manner except for one. I also made two trips two the store.. but that's another story...

ccooper33 said:
Anyone else get this?

Greetings from Sephora, Thank you for your recent Sephora.com order. Due to an overwhelming response to our 20% off event, our Distribution Centers are experiencing processing delays. Your order will be delivered by Wednesday, November 19th . We truly apologize for any inconvenience this may cause. To express our apology, we will add 500 points to your Beauty Bank. These points never expire and can be redeemed online or in-store. Your Beauty Bank balance will reflect the additional points within 2-3 business days. You can [COLOR=1155CC]log in[/COLOR] to your account online to check the status of your order. The tracking number will be updated as soon as your order is processed, at which time you will also receive a shipping confirmation email. Thank you for your patience and understanding. We appreciate your business! Sincerely, Sephora Client Services 1-877-SEPHORA [COLOR=1155CC](1-877-737-4672[/COLOR])

I'm Nov 20th. ... And I got zero points. Alrighty then.

ccooper33 · Nov 14, 2014

I placed three orders...My first one, on the first day of the sale, I received a few days ago. I placed two more..one on 11/9 and one on 11/10 or 11/11...I can't remember. And I am a VIBR if that matters in terms of point differences..I am glad they addressed the issue because my last two orders have been "warehouse" mode since I placed them!

Narwhalique · Nov 14, 2014

I got the e-mail too but I didn't get ANY points and I'm a VIB.

MissElle12 · Nov 14, 2014

mel33t said:
... And I got zero points. Alrighty then.

I got the same email--no points.
Maybe I'll call and ask about that.

treasuremymac · Nov 14, 2014

treasuremymac said:
Nope! I wouldnt mind them delaying my order for an extra 500 points!

Right after I submitted this I checked my email and saw I got an email from Sephora giving me an extra 500 points

dash4 · Nov 14, 2014

I got the same email but they promise only 250 pts ( I am only VIB , not Rou

g

e) .. It says it will take a 2-3 days for the points to be added..

treasuremymac · Nov 14, 2014

MissElle12 said:
I got the same email--no points.
Maybe I'll call and ask about that.

Hmm thats weird. I hope they give you some points for your trouble! I wonder how they figure out how many points to give each person...

slowlikehoney · Nov 14, 2014

mel33t said:
... And I got zero points. Alrighty then.

Same here. I made two orders but alriiight, Sephora.

Vineetha · Nov 14, 2014

mel33t said:
... And I got zero points. Alrighty then.

I didnt even get that email!!

mel33t · Nov 14, 2014

slowlikehoney said:
Same here. I made two orders but alriiight, Sephora.

MissElle12 said:
I got the same email--no points. Maybe I'll call and ask about that.

So weird. Doesn't really bother me about the points, I usually hoard them anyway. And I'm a Rouge too. Oh well :sigh:

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