I'm sorry about your experience! My mall has both a Sephora JCP and a stand alone one. Oddly enough, the JCP is usually the first to get the new items! One of the SAs at my JCP is a sweetheart. I was at the VIBR Event on Sunday, and the gentleman scanned my items, scanned my VIBR card, and when he read out my total... I went: "That's *with* the 15 percent off?" and he goes "Oh. Why, do you have a coupon?" It took everything in me not to be like "..........
You're freaking kidding me right?" I didn't have service in the store so I couldn't pull up my email. So, he went to the manager and she was like "Yes, we have a scan sheet for that." I chalked it up to being super early and maybe he's not a morning person. :haha: But it was a bit annoying. I'm glad I asked. You'd think it would be automatically done... especially at an event where all the rouges get the 15% off!