If you ask about a product, like skincare, I'll tell you what it does... if I KNOW. And I can only tell you what's on the back TECHNICALLY. But sometimes I just don't know. There's like 10 versions of one cream. Sometimes we get shipment on a day I'm not there and I'll come in and 10 minutes later someone is asking about a product I have never seen a day in my life.
I rather tell you I don't know than to make something up, which I HAVE done before because people just want "an answer" sometimes and saying you really don't know apparently isn't one. A lot of the times when they ask I go up to them, pick the box up, and read the back of the box to them and they'll be like, "Oh, thanks!" And it's like you couldn't do that yourself? YOU'RE the one wearing it, NOT ME.
I'm not a completely mean person though, I will help you find a shade. Like I can't tell how many times a light skinned person picks up MY color foundation asking if "it will work if I use it lightly". NO. IT WONT. GO TO MAC AND BUY THE RIGHT SHADE! Is saving 5 bucks worth looking a FOOL? When I see things like that I feel OBLIGATED to step in LOLOL.
Or if they want a color match I pick the two I think will look best on them and tell them to try it on to see what they like, and sometimes I give my input... but I won't just come out and say "buy this one". And some days I don't care and WILL pick your lipstick out LOL. This little old lady came in and she was sooo cute and waited so patiently for me so I helped her pick out a lipstick and gloss.