@ LorraineER: So glad to hear that you got your order! :3 I completely agree with the CS thing...even a quick email stating that the order was delayed would've been great.
It's so frustrating: this company could have a lot of potiental, but throws it away with non-existent CS.
@ jenjunsan: Oh no, that's awful.
Have you tried calling Holly?
After I got off the phone with her, my order came the following weekend.
Forewarning: this post is going to be a little long.
The last time I posted, I was trying to call Holly. I called about seven times...five of those, their automated messaged came on after three rings. Then, the other two times Holly was on break. I tried one more time and shockingly enough, Holly answered. I explained who I was and why I was calling, telling her that I had made an Archetype order and was wondering why the tracking number hadn't moved. Holly told me that she couldn't check at that time (I think they were closing?), but would call me the next day (Sunday) and let me know. Sure enough, she called me the next day. She told me that she was working on orders at the beginning of October, and that she was just filling my order two nights before! (But had no explanation why it was taking so long.) I admitted to her that the 45th day (the upcoming Wednesday) after ordering was coming up, and I didn't want to file a dispute...I really wanted the items. She told me she understood, and was thankful that I ordered from her. Holly also told me that she would send my order out Wednesday (the last day to file a dispute, of course), and that it was going to ship Priority. We both said bye, and hung up.
Sure enough, she did send it out that Wednesday, and it arrived Saturday.
All the samples and jars that my friends and I had bought were throw into a paper bag, that was wrapped in tissue paper. Not very safe, IMO. The majority of the order was there...I'm missing five samples, and one of the full size jars is the wrong size (more on that, in a minute). The jars were, err, odd? I'm not sure what the correct word would be.
It was weird: some jars had plastic seals on top of the jars, others did not. Those with the plastic seal, the sifter was super loose...I could just pull it right off. As for those without the plastic seal, the sifter inside was super tight, like they were suppose to do. It was super inconsistence.
The amount in all of the jars was so not worth it, either. If I had to guess, the amount in the jars were the same amount as about seven samples. There wasn't that much.
Seven samples equal $1.75, while a small jar is worth $3.50. The samples are
half the price of the jar. Definitely not worth it.
The order did come with about six extra samples, which is weird for some of them. For example, a friend and I each ordered a sample of Integra's Dog II. Three samples ended up coming with the order. Yet, some of the samples that we ordered two of, only one came? Does that make any sense?
As for the missing items, every since they've arrived, I've tried calling Holly three times (I've been a bit busy, and keep forgetting :$), and the last time, a lady named Kelly answered. I gave her my phone number and name, and told her why I was calling (I simply told her "It's about Archetype"). It called her on Saturday...there hasn't been a call back yet. I'm going to give her until Saturday to call. And if not, I'm going to try to call again Sunday. I really want those missing items.
If she was going to take long enough to fill the order, then she should at least get it right.
With all that said, I really do love the majority of the colors I got.
I'm not entirely sure if I'll be ordering from Archetype again.
Their colors are divine, but I'm not sure all the hassle is worth it.
