Re: NEW B2M Rule???
I did B2M at the pro store in ny, and at the macy's counter in poughkeepsie. At the PRO store, I returned some depotted eyeshadow pots (the plastic part) along with various other items (empty shadesticks, empty wipes, empty foundations) and had NO problem whatsoever. The MA simply counted them, and didn't even make a funny look or mention they were depotted. I got 2 eyeshadows for 12 empties.
At macy's I returned all empty eyeshadows, and got a free lipstick (they don't give e/s & l/g), no problems there either.
I do agree that it is totally the discretion of the ma/manager. I also do B2M when I buy a lot.... maybe that makes it smoother... to see that i'm spending 100+ on mac while i'm there.
The very first time I b2m'd, I wanted to get "Blonde on Blonde" l/s from Amuse, and I was told it was LE and I wasn't allowed, that I had to get something from the perm. collection, so I did, and I didn't hassle the MA at all.
More recently, I got a barbie makeover, bought a ton of mu, and asked for "sweet and single" l/s (LE).... and the manager was the one helping me that day, and she didn't hesitate at all.