Reading all these posts makes me feel a little bit better that I'm not the only one...
I'm in Toronto, Canada, and this is m 3rd time ordering from Cherry Culture. The first two times my orders came within a week from the day I placed them. So I was pretty pleased with that. Processing never took longer than 24hrs.
So now on my third order, there's a major delay.. it's been almost 3 weeks. I know that's not as long as some of you guys have waited, but based on my past experiences with them, this is actually long for me.
I e-mailed them the other day, and they got back to me within a few hrs (I find that aspect of their service very good, they always respond quickly), and they're basically telling me my order has been shipped, they can't track int'l orders (I knew that, but I still asked them to) and I should contact my local customs office b/c they're probably holding it. They sent a form for a "lost package" for me to fill out but NOT to send until I've contacted customs. I'm like wtf? I have no idea how to do that. I googled it, and haven't been able to find actual phone numbers for Canada customs.
So I'm thinking my package is lost... Cherry Culture won't do anything about it b/c of it's an int'l order and they say all responsibility is on the customer once it reaches Canada blah blah blah. But I'm still gonna fight it if it never gets here. I don't intend on throwing away $80.
So here's hoping that it's en route, seeing as some of you guys have waited close to a month to get it. But as far as shopping with them again.. I'm done. A friend of mine told me that she found some NYX at a Rexall nearby, so I'll just gonna satisfy my need that way. I don't need the aggravation.
