A similar thing happened to me with a Rags to Riches Dazzleglass, except is has a horibble smell of onions. I bought it at a freestanding store while on vacation, and didn't open it until I got home. Unfortunately they were already sold out at my local Macy's counter, so I couldn't exchange it. I emailed customer service and they said they would send me a refund as well as packaging to send the Dazzleglass back to them so that their lab could test it to see what was wrong with it. I sent them my address almost a month ago, and still nothing in the mail. I also followed-up with another email. I'm thinking that I should try calling that 800 number. I'm just disappointed because I loved that shade, and I expected more from their customer service department.