boschicka
Well-known member
LOL! Just checking
It's nice b/c it's buildable, hard to overdo it, & blends easily.
By Terry
- Thread starter Monsy
- Start date
It's nice b/c it's buildable, hard to overdo it, & blends easily.
r0mini0n
Well-known member
I ordered 4 of these unseen (1, 3, 4 and 6 I believe). I noticed they were €46 on the French Sephora site, and only €33 in a Belgium beauty store so I picked up the lightest one last week. This weekend there was a special discount and only €28, so obviously I considered it my duty to order three more.
MakeupAli
Well-known member
Well, the bright one definitely looked so kindergarten play dough or something, and I was like how can this be By Terry? But then I saw the swatches up just today on the Beauty Professor. And even though I cannot absolutely trust her raves, the swatches are a lot better than one's first impression of the palettes. I'm not sure how to repost just the swatch photos but the whole review is at this link: Beauty Professor: First Look: The By Terry Game Lighter Palettes + Glow Expert Duo Sticks for Spring 2018 And to me the neutral nude palette swatches look better quality, though I personally can't wear brown that well. But it could be gorgeous for neutral lovers.
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boschicka
Well-known member
Hmm, for my taste, those swatches don't look pleasant. Money saved!
MakeupAli
Well-known member
Agreed. You can't trust a reviewer who loooooves everything.
boschicka
Well-known member
Ha, that and the descriptions weren't very helpful either. Are they glittery/gritty like they seem from the swatches?
MakeupAli
Well-known member
The large square is a matte powder. The inner square is a glitter metallic. From the swatches I've seen, the mattes in the pastel palette are less well pigmented than in the neutral palettes, but the metallics appear to have pigmentation. Not sure about fall out. The pastel colors are nicer than what is shown in the graphic of the palette, which colors are hideous.
I used to love BT eye shadow singles but when they went to palettes, the formula changed, not on a par with the rest of their line.
MakeupAli
Well-known member
In the past I've ordered most of my ByTerry items from SpaceNK. But it seems that there customer service has changed for the worse recently. Has anyone else experienced that?
What happened was that I placed an order during their sale for multiple items. Upon further researching these items on other sites, I discovered that one was actually a product for men's hair care, which was not mentioned in the product description. In addition, there was a second item that apparently they were out of stock on, that was never sent.
I had a series of email exchanges document this. But they never refunded the money from my order. I have both phoned and emailed them. They don't return a phone call, and they have a 72 hour response time on emails. It is now one month from the time that I was sent an email, promising the refund that never happened.
What happened was that I placed an order during their sale for multiple items. Upon further researching these items on other sites, I discovered that one was actually a product for men's hair care, which was not mentioned in the product description. In addition, there was a second item that apparently they were out of stock on, that was never sent.
I had a series of email exchanges document this. But they never refunded the money from my order. I have both phoned and emailed them. They don't return a phone call, and they have a 72 hour response time on emails. It is now one month from the time that I was sent an email, promising the refund that never happened.
MakeupAli
Well-known member
Well Sephora you get answers from. But this must be one person working one half hour per week. And if you are believing that this is how you can service the buyers of luxury brands you have another think coming. The minute this is resolved, I am unsubscribing and never setting foot in their store again.
I ordered from their sale as well, item was out of stock but instead of cancelling my order they just put it on hold saying they will notify me when the item is back in stock. I waited like two weeks and then asked to cancel the order because it was just taking too long and I lost interested by that time, so they cancelled it but never refunded the money. I just opened a case with Paypal and got the money back immediately.
Their service is usually great though. I've had a few other issues recently (promo codes not working, order not going through/getting an error but charging me for it) and they were very helpful and always replied quickly.
MakeupAli
Well-known member
I'm glad you had a better experience. I'm in the US, have been an NDulge member for four years and bought a lot of product. I'm a big BT fan and collector. On this transaction, they have failed to refund the $100 I'm owed for over a month, never once returned phone messages, and don't deliver on their promise to respond to an email within 72 hours (3 days). Now that three days have passed and it's a weekend, I hope I will hear something by Monday-- six days after I alerted them to the problem. If I'm lucky. Clearly, something has changed at the company at least here in the U.S.
I order from their UK site so it seems their CS is a bit better there. Hopefully you'll get a reply soon!
MakeupAli
Well-known member
After instigating a Paypal action brought no response, I phoned a local NK store here in town. What the on-line does is not their responsibility, but since I am also a customer of the NK store, I figured it was worth reaching out. The sales person told me that they have been receiving complaints like mine. I am wondering if there is any way of reporting the problem on Specktra so more people don't fall down this rabbit hole.
elegant-one
Well-known member
Paypal covers transactions so why are they not helping you?
