BlahWah
Well-known member
Quote:
That's a great idea! I'll have to check that out next time I'm at a store or counter. Which email do you use? I've been sending my comments via the CS page on the MAC site.
I think they've been forwarding mine to the respective counters, tho, b/c ever since I began sending in comments more girls at the counter I frequent have been "happier" to see me! =P
I've received a reply every time I've written to them, usually about great service (I'm horrible at complaining against ppl I meet =T). First is an automated one saying it's been received, then a personal reply. I think I've written in 4 times and 3 times the person replying said that I would receive a "thank you" gift. The last reply I got was about 3 weeks ago, tho, and no gift yet but meh, it's a bonus so I'm not too hung up on it.
This is that last reply. I emailed regarding the Fafi seminar at a counter and the very resourceful MA who did my makeover (there were supposed to be 2 shifts of makeovers but they did them all together so she didn't have enough tools, brushes, etc, but did a great job):
Originally Posted by MAC_Whore
If I have a comment to make, good or bad, about a store counter, I will email MAC and do a cc to the store. Although in theory MAC forwards them, this just saves time and ensures that the email comment does actually get to the store. |
That's a great idea! I'll have to check that out next time I'm at a store or counter. Which email do you use? I've been sending my comments via the CS page on the MAC site.
I think they've been forwarding mine to the respective counters, tho, b/c ever since I began sending in comments more girls at the counter I frequent have been "happier" to see me! =P
I've received a reply every time I've written to them, usually about great service (I'm horrible at complaining against ppl I meet =T). First is an automated one saying it's been received, then a personal reply. I think I've written in 4 times and 3 times the person replying said that I would receive a "thank you" gift. The last reply I got was about 3 weeks ago, tho, and no gift yet but meh, it's a bonus so I'm not too hung up on it.
This is that last reply. I emailed regarding the Fafi seminar at a counter and the very resourceful MA who did my makeover (there were supposed to be 2 shifts of makeovers but they did them all together so she didn't have enough tools, brushes, etc, but did a great job):
Thank you for taking the time to contact us concerning your recent experience at the M.A.C counter. It is always encouraging to receive positive comments, and in this age of heightened competition and consumer expectations, your praise is especially welcome.
We are proud of the dedication of our representatives and of their endeavors to deliver superior service. It is evident that the efforts of our staff deserve recognition. Please be assured your remarks will be shared with our Education and Training Executives, who will extend your commendation to her along with their own.
As a gesture of appreciation for taking the time to present your very positive comments, we are sending you a small gift for you to enjoy. We look forward to seeing you at the M.A.C counter again in the near future.
Sincerely,
XXXX XXXX
Representative
Global Consumer Communications
We are proud of the dedication of our representatives and of their endeavors to deliver superior service. It is evident that the efforts of our staff deserve recognition. Please be assured your remarks will be shared with our Education and Training Executives, who will extend your commendation to her along with their own.
As a gesture of appreciation for taking the time to present your very positive comments, we are sending you a small gift for you to enjoy. We look forward to seeing you at the M.A.C counter again in the near future.
Sincerely,
XXXX XXXX
Representative
Global Consumer Communications
