Do MAC MA's REALLY hate it when we return things?
- Thread starter Kalico
- Start date
Macnarsandlove
Well-known member
i work for lancome now and it can be annoying with returns. cause i do get paid in commission they actually will that the $ i made off the sale and take it back. so imagine my surprise on a fri afternoon and having my check cut in 1/2 by ppls buyers remorse. But have never and now def will never try anything on my mouth so sometimes glosses and lipsticks go back cause they look nasty. Especially cause I was helping this lady with a pussing cold sore and she used the wand directly out of the tube before i could stop her. Sometimes things dont work out but I have had ppl return all used tubes of lipstick saying " the color is too orange" Well lady was it too orange after the first 10 times u used it or just in the middle of the tube. morons!
Meryl
Well-known member
Speaking of sales pressure... one time I went into Holts for a specific (I did my research) Estee Lauder cream with SPF. She talked me into another cream with SPF because they didn't have the one I wanted. She was very persistent!
I bought it and went home and checked the ingredients online and realized she talked me into something I really did not want.
So... rather than going back to the original Holt Renfrew, I went to another Holts that was close to where I was working. The SA wold not let me return it. She said I could only exchange. But this Holts didn't have the one I wanted either. I said I would be happy to exchange it for a Clinique SPF but she said I couldn't, it had to be Estee Lauder. The SA kept making the most ridiculous excuses and I realized that taking something back was going to eat into her sales quota.
Well, I stood my ground and she finally retuned it because she was tired of arguing with me. I was tired of her lying to me... she could accept a return, she just didn't want to.
The point of my story is that SAs should not try to pressure us into buying something we didn't ask for.
I bought it and went home and checked the ingredients online and realized she talked me into something I really did not want.
So... rather than going back to the original Holt Renfrew, I went to another Holts that was close to where I was working. The SA wold not let me return it. She said I could only exchange. But this Holts didn't have the one I wanted either. I said I would be happy to exchange it for a Clinique SPF but she said I couldn't, it had to be Estee Lauder. The SA kept making the most ridiculous excuses and I realized that taking something back was going to eat into her sales quota.
Well, I stood my ground and she finally retuned it because she was tired of arguing with me. I was tired of her lying to me... she could accept a return, she just didn't want to.
The point of my story is that SAs should not try to pressure us into buying something we didn't ask for.
VioletB
Well-known member
Quote:
That totally sucks and I'm so sorry that happened to you!! It's too bad when consumers get that one person who is difficult to work with. However, you must realize that we are trained to educate people on other products. If a customer walks up and we don't have the product he/she is looking for, it would be bad customer service if we just said "Sorry see ya next time!" rather than show and suggest other products that might be similar to the one you are looking for.
Also.. at Macy's (and of course every store is different) if I return a product that someone purchased at another store, it doesn't go against my sales goal for the day. It goes against our counter, but not my goal personally. (If that makes sense?) It just goes back into the system for the person who sold it to you.
Like I said I'm sorry that happened, but don't let one bad experience ruin it for you! There are nice people out there I promise. One more thing.. (and I'm not saying that this was you by any means.. but just to throw it out there) Nice matters! Most likely if someone gives us an attitude right off the bat, we are going to be defensive about our stuff (at least I am LOL!) If you are sincere and nice, hopefully you will get treated the same way!!
Originally Posted by Meryl
Speaking of sales pressure... one time I went into Holts for a specific (I did my research) Estee Lauder cream with SPF. She talked me into another cream with SPF because they didn't have the one I wanted. She was very persistent! I bought it and went home and checked the ingredients online and realized she talked me into something I really did not want. So... rather than going back to the original Holt Renfrew, I went to another Holts that was close to where I was working. The SA wold not let me return it. She said I could only exchange. But this Holts didn't have the one I wanted either. I said I would be happy to exchange it for a Clinique SPF but she said I couldn't, it had to be Estee Lauder. The SA kept making the most ridiculous excuses and I realized that taking something back was going to eat into her sales quota. Well, I stood my ground and she finally retuned it because she was tired of arguing with me. I was tired of her lying to me... she could accept a return, she just didn't want to. The point of my story is that SAs should not try to pressure us into buying something we didn't ask for. |
That totally sucks and I'm so sorry that happened to you!! It's too bad when consumers get that one person who is difficult to work with. However, you must realize that we are trained to educate people on other products. If a customer walks up and we don't have the product he/she is looking for, it would be bad customer service if we just said "Sorry see ya next time!" rather than show and suggest other products that might be similar to the one you are looking for.
Also.. at Macy's (and of course every store is different) if I return a product that someone purchased at another store, it doesn't go against my sales goal for the day. It goes against our counter, but not my goal personally. (If that makes sense?) It just goes back into the system for the person who sold it to you.
Like I said I'm sorry that happened, but don't let one bad experience ruin it for you! There are nice people out there I promise. One more thing.. (and I'm not saying that this was you by any means.. but just to throw it out there) Nice matters! Most likely if someone gives us an attitude right off the bat, we are going to be defensive about our stuff (at least I am LOL!) If you are sincere and nice, hopefully you will get treated the same way!!
Kuuipo
Well-known member
Quote:
I never understood that either-about people who take the time and shop and select items to return them later. When I worked retail it was the same people all the time.....like a binge disorder, really. Then they think they can "undo it" by returning the item.
| Originally Posted by Ambonee
I think I love you! I feel the exact same way!! If they have no intentions of keeping the items then DON'T BUY THEM! If they don't want to spend $50 on products to get their make-up done, then they should do their OWN make-up at home and save the $50. They are just wasting the artists time! Gah! Some people suck. Honestly, if the product didn't work for you go back and exchange it! Don't return $300 worth of make-up the day after your wedding because you "changed your mind." That's the reason MAC has testers so people can "test" the items... BTW, this rant is SO not directed toward people who can only get items on-line (I totally understand and feel for you guys! The swatches on the site SUCK) or people who were given wrong items or matched wrong, those returns/exchanges in my opinion are fine. It's not really directed toward anybody on here, just a rant... |
I never understood that either-about people who take the time and shop and select items to return them later. When I worked retail it was the same people all the time.....like a binge disorder, really. Then they think they can "undo it" by returning the item.
meland2lilones
Well-known member
quick ?? for you guys..i got a studio fix compact about a month ago..color was def the wrong shade for me...i dont have the box or receipt but its obvious i never used it but to try on once i got it home..would it be crazy of me to try to exchange it for a more appropriate color?
kobri
Well-known member
Well I did my first exchange ever. I bought my first glitter not realizing that they weren't eye safe, so when I saw that one the box I was like I am never gonna use all this if it's can't go near my eyes. The MA couldn't have been nicer and helped me find something that worked. Absolutely zero attitude. It's what I expected though everyone at my local store is really helpful and just great to deal with.
JesseVanity
Well-known member
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Meryl
Well-known member
Quote:
Thank you, VioletB... that makes a lot of sense.
I was extremely polite by the way, I'm Canadian. We say "sorry" when someone bumps into us.
| Originally Posted by VioletB
Like I said I'm sorry that happened, but don't let one bad experience ruin it for you! There are nice people out there I promise. One more thing.. (and I'm not saying that this was you by any means.. but just to throw it out there) Nice matters! Most likely if someone gives us an attitude right off the bat, we are going to be defensive about our stuff (at least I am LOL!) If you are sincere and nice, hopefully you will get treated the same way!!
|
Thank you, VioletB... that makes a lot of sense.
I was extremely polite by the way, I'm Canadian. We say "sorry" when someone bumps into us.
roselyn112
Member
Wow that does seem like a waste, but I do see why it would be tossed away. Thats why I always try to make sure of everything I buy. I hate making returns anyway!
jayne5787
Well-known member
Sorry if this was already brought up, but I went to a counter a while ago and wanted to exchange a few lipglasses that were meant to be backups, but I realized I would never, ever use them so I thought I would just exchange them for things I would really use. I ended up buying a bunch of new stuff and even payed an extra 30 or so more difference. Though I bought more stuff I still felt bad because I knew what I returned was wasted product even though it was never used. Do you MA's get annoyed when this happens or does it not really make a difference since it's like I was buying the entire amount back and then some?
sofabean
Well-known member
Quote:
yeah, i know what you mean. i've had to return some things (like studio tech) because when i first began to use it, it was fine, but the more i used it, the more dry my face became... and i always try to exchange things and i usually end up buying more than what i've exchanged. i do feel bad that i have to bring things back, but i'm not rich and i can't afford to keep expensive things that i know i will never use.
| Originally Posted by jayne5787
Sorry if this was already brought up, but I went to a counter a while ago and wanted to exchange a few lipglasses that were meant to be backups, but I realized I would never, ever use them so I thought I would just exchange them for things I would really use. I ended up buying a bunch of new stuff and even payed an extra 30 or so more difference. Though I bought more stuff I still felt bad because I knew what I returned was wasted product even though it was never used. Do you MA's get annoyed when this happens or does it not really make a difference since it's like I was buying the entire amount back and then some? |
yeah, i know what you mean. i've had to return some things (like studio tech) because when i first began to use it, it was fine, but the more i used it, the more dry my face became... and i always try to exchange things and i usually end up buying more than what i've exchanged. i do feel bad that i have to bring things back, but i'm not rich and i can't afford to keep expensive things that i know i will never use.
infernalmachine
Well-known member
i doubt you can generalize.
i know that working retail we didn't really like when people returned/exchanged things only because it doesn't help the end-of-day sales figures. then again, the sales associate is just an employee and if the company decides X is their return policy, who are they to get annoyed?
i know that working retail we didn't really like when people returned/exchanged things only because it doesn't help the end-of-day sales figures. then again, the sales associate is just an employee and if the company decides X is their return policy, who are they to get annoyed?
maxcat
Well-known member
The short answer to this is if it's a genuine return (you're allergic, it is the wrong colour) then no problem.
If you're "renting" (I had one woman buy all her makeup and brushes for her wedding, $400 dollars worth, *use* it ALL, and demand she be able to return it, including the fake lashes, on the grounds that she only needed to use it once) or continuously making "poor judgements" (buying 20 lipglasses and returning 19 because you *know* you can bring them back, also a "regular"...) and just generally abusing MAC's generous return policy... then yeah. It's really really annoying. Has nothing to do with sales, has to do with basic principles of right and wrong.
If you're "renting" (I had one woman buy all her makeup and brushes for her wedding, $400 dollars worth, *use* it ALL, and demand she be able to return it, including the fake lashes, on the grounds that she only needed to use it once) or continuously making "poor judgements" (buying 20 lipglasses and returning 19 because you *know* you can bring them back, also a "regular"...) and just generally abusing MAC's generous return policy... then yeah. It's really really annoying. Has nothing to do with sales, has to do with basic principles of right and wrong.
Lex24
Member
Quote:
Why dont you just switch up the lip liner to change the color and maybe add a gloss? You can change any lip color that way.
Not gonna lie, I get pretty pissed when I get returns. I dont push products on anyone. I cant STAND the people who test color on their hands. HELLO! You hand isnt the same color of your face/lips. TRY IT ON. Returns affects our numbers.
| Originally Posted by Kalico
I returned something to my MAC store a few months ago and the MA seemed a little snobbish. She made a big show of throwing the returned product in the garbage, like throwing a basketball through a hoop. I didn't know that returned products got tossed... Maybe I'm just being over sensitive but it seemed like she did it to be like, "Thanks, nice waste of product!" Now I have to return a lipstick that makes me look dead. I wish I hadn't let the MA talk me into buying it (1n). Anyone else get this feeling? Any MAC MA's out there who can offer input? Sorry if this is in the wrong section! |
Why dont you just switch up the lip liner to change the color and maybe add a gloss? You can change any lip color that way.
Not gonna lie, I get pretty pissed when I get returns. I dont push products on anyone. I cant STAND the people who test color on their hands. HELLO! You hand isnt the same color of your face/lips. TRY IT ON. Returns affects our numbers.
sofabean
Well-known member
Quote:
i always swatch lip things on my hands because i can never find the plastic applicators to use for them. they never seem to be out and the MAs are always so busy whenever i'm there. plus, i'm no way in hell going to let the lipstick touch my lips.
however, whenever i buy lipstick or lipglass, i already know i'm going to keep it. i do enough research on swatches and such before i go to the store to have to have the hassle of going back and returning it.
| Originally Posted by Lex24
Why dont you just switch up the lip liner to change the color and maybe add a gloss? You can change any lip color that way. Not gonna lie, I get pretty pissed when I get returns. I dont push products on anyone. I cant STAND the people who test color on their hands. HELLO! You hand isnt the same color of your face/lips. TRY IT ON. Returns affects our numbers. |
i always swatch lip things on my hands because i can never find the plastic applicators to use for them. they never seem to be out and the MAs are always so busy whenever i'm there. plus, i'm no way in hell going to let the lipstick touch my lips.
however, whenever i buy lipstick or lipglass, i already know i'm going to keep it. i do enough research on swatches and such before i go to the store to have to have the hassle of going back and returning it.
HOTasFCUK
Well-known member
Quote:
I agree with you 100%!!! I would never dare to test them on my lips. I don't care if the MA sanitizies it either. I just can't do it! I always check out swatches here & do my research as well and i can always tell if a colour will look good on me just by testing it on my hand. If i was unsure then i would not buy it!
I think its crappy that people abuse the return policy though. My family owns a business and i've seen it all! Now our business is an Italian grocery store (very different then make-up, i know!) but the shit people try to pull is unreal! They will eat an entire product then bring a tiny piece left and say it was no good. Are you freaking kidding me? It took you to eat 99% of it for you to realize that? BS! And if heard many people will do that with cosmetics too!
I always go into MAC knowing what i want! I'm those quick 2 minute shoppers and i don't need to spend an hour there testing everything out! I see it, i like it, i buy it!!! Then again i spend way too much time on Specktra so it kinda makes a trip to MAC way easy!!!
| Originally Posted by sofabean
i always swatch lip things on my hands because i can never find the plastic applicators to use for them. they never seem to be out and the MAs are always so busy whenever i'm there. plus, i'm no way in hell going to let the lipstick touch my lips. however, whenever i buy lipstick or lipglass, i already know i'm going to keep it. i do enough research on swatches and such before i go to the store to have to have the hassle of going back and returning it. |
I agree with you 100%!!! I would never dare to test them on my lips. I don't care if the MA sanitizies it either. I just can't do it! I always check out swatches here & do my research as well and i can always tell if a colour will look good on me just by testing it on my hand. If i was unsure then i would not buy it!
I think its crappy that people abuse the return policy though. My family owns a business and i've seen it all! Now our business is an Italian grocery store (very different then make-up, i know!) but the shit people try to pull is unreal! They will eat an entire product then bring a tiny piece left and say it was no good. Are you freaking kidding me? It took you to eat 99% of it for you to realize that? BS! And if heard many people will do that with cosmetics too!
I always go into MAC knowing what i want! I'm those quick 2 minute shoppers and i don't need to spend an hour there testing everything out! I see it, i like it, i buy it!!! Then again i spend way too much time on Specktra so it kinda makes a trip to MAC way easy!!!
blindpassion
Well-known member
Quote:
Hahaha I'm Canadian too
and this is so true
Someone could run into me with a drink and spill it all over me
and Id still say sorry
haha ohhh man.
I guess it beats being rude
| Originally Posted by Meryl
Thank you, VioletB... that makes a lot of sense. I was extremely polite by the way, I'm Canadian. We say "sorry" when someone bumps into us.
|
Hahaha I'm Canadian too
and this is so true
Someone could run into me with a drink and spill it all over me
and Id still say sorry
I guess it beats being rude
wifey806
Well-known member
Question:
I wore nc50 in like *every* formula but after loosing my tan, I wanted to try nc45 (and in the Studio Fix Fluid cuz I never tried that one). However nc45 swatched way too light, and NC50 was spot on in the store. Only thing is after an hour, I oxidized like crazy. To make a long story short, it's been two weeks since then, and have taken it upon myself to "re-swatch" myself. After wearing it all day, I now know I need NW43. Soooo...
do I need to exchange it with the girl who sold me the NC50 (about a 40 mins drive), or can I just go by my house (12 mins away) where I helped myself? I don't want to mess up the 1st MUA's numbers.
t.i.a.!!
I wore nc50 in like *every* formula but after loosing my tan, I wanted to try nc45 (and in the Studio Fix Fluid cuz I never tried that one). However nc45 swatched way too light, and NC50 was spot on in the store. Only thing is after an hour, I oxidized like crazy. To make a long story short, it's been two weeks since then, and have taken it upon myself to "re-swatch" myself. After wearing it all day, I now know I need NW43. Soooo...
do I need to exchange it with the girl who sold me the NC50 (about a 40 mins drive), or can I just go by my house (12 mins away) where I helped myself? I don't want to mess up the 1st MUA's numbers.
t.i.a.!!
