Do you think she was rude?

[crystal_21209]

One of our Artists will be with you shortly. At the end of this chat session, you may request to have a transcript of your chat sent to you via email by completing our Exit Survey.
Hello. Thank you for your interest in MAC Cosmetics. My name is Jennifer. How may I assist you?
crystal: Hi which collection was Destined lipstick from?
Jennifer: Hi Crystal.
Jennifer: That's a great question. Let me see if I have an answer for you.
crystal: ok
Jennifer: I don't have a specific collection name for you, but it's an Amplified Creme, which makes me think that it was introduced when we brought the Amplified Creme formula into the line.
crystal: oh u cant find out
Jennifer: Not every lipstick we have came in with a collection. Some are just "there." Is there something I can help you with related to this inquiry?
crystal: ive asked simular questions before and they have never had a problem
crystal: well i ask because it says its limited ediotn
crystal: edition*
Jennifer: I'm not having a problem, Crystal. You are speaking about a lipstick that was not limited edition, it's part of the regular line. Most of our limited edition lipsticks are with collections. This shade is part of the permanent line.
Jennifer: I can see that the shade is marked as limited edition, however, it is not.
Jennifer: That is an incorrect marking on the site.
Jennifer: I apologize for the confusion this might have caused you.
crystal: lol i never said u have a problem all i said was that THEY never had a problem and that was rude of u to act that way with me because its not my mistake that the symbol is there
Jennifer: I understand that, however, the way it came off was that I was having a problem answering your question, which I am not. I apologize for the mark on the site, and I will see to it personally that it is corrected with our next site refresh.
Jennifer: Is there anything else I may assist you with today?
crystal: all I did was ask a question and explained to u and yet your still be rude now can i have a customer service number so I can complain about how i have just been treated because I KNOW that MAC customers are NOT to be treated in such a way
Jennifer: Crystal, I am happy to answer any questions you have, in fact, I have done so. I am happy to give you contact information for Customer Service, it would be my pleasure.
Jennifer: Click here for the MAC Customer Service Contact page.
crystal: well your just so quick to change your attiude as soon as u learn im goin to complain YOU really shouldnt treat people like that BYE






Now this was my complaint I sent to MAC

Hi I was just on the live chat and I spoke to JENNIFER. I just wanted to make a complaint as to how rude she was with me. I asked her what collection destined lipstick came out with because I was on the site and it had the limited editon symbol next to it. She then told me that she didnt have a collection name for me. Then I told her if she couldnt find out because I has asked simular questions before and had never had a problem. Then she said and I quote "Not every lipstick we have came in with a collection. Some are just "there." end quote. Now for her to say some are just there and to put quotes around there was rude, as if im stupid and dont know that. Then she says QUOTE, "I'm not having a problem, Crystal. You are speaking about a lipstick that was not limited edition, it's part of the regular line. Most of our limited edition lipsticks are with collections. This shade is part of the permanent line." Then she told me that the LE symbol was a mistake. Then I replied and told her that I NEVER said she had a problem that all I said was that one one else had ever had a problem with my questions like that. Then she said " I understand that, however, the way it came off was that I was having a problem answering your question, which I am not." Now when she said that she was IMPLYING that I came off as rude and that was not the case at all. All I did was ask a question. ALSO her JOB is CUSTOMER SERVICE. Her JOB is to be polite and that was not how she handled herself. I am very upset about this and I hope to hear back from someone soon. I hope she gets a warning and a lesson on how she should treat people in her line of work.

 

[caffn8me]

I personally don't see Jennifer's post as rude in the slightest. If anything you were rude to her. I can't see any justification for a complaint. That is my personal opinion and others may see it differently.

 

[ette]

I agree with caffn8me.

 

[Shimmer]

I don't see her as having been rude, but that's just me.

 

[noteventherain]

Quote:

Originally Posted by caffn8me I personally don't see Jennifer's post as rude in the slightest. If anything you were rude to her. I can't see any justification for a complaint. That is my personal opinion and others may see it differently.

lol oops I didn't mean to thank her post. . .I meant to quote it.

I just wanted to say I totally agree with this.

 

[crystal_21209]

oh not all of that chat came out. I just noticed I copied and pasted and when I did that my computer was being weird she went on to really tell me some rude things after I had said bye but i must have not copied the whole thing. Im gonna have to go in my email and get the rest of it.

 

[MarniMac]

Usually I obstain from getting involved in these types of threads. However, I find it hard to believe that you honestly think she was rude to you. All you had to do was go on Legacycollection.org or post here, on Specktra, and ask someone to find out if it was part of a collection. Those makeup artists aren't available for you to ask trivial questions, wasting their time and annoying them...and then arguing with them??? They are there to assist people in choosing makeup items to buy. Correct?

 

[Shimmer]

Hahaha.

 

[Juneplum]

Quote:

Originally Posted by caffn8me I personally don't see Jennifer's post as rude in the slightest. If anything you were rude to her. I can't see any justification for a complaint. That is my personal opinion and others may see it differently.

she wasn't rude at all.. imo, you were rude to her.. and her job isn't to be polite.. especially when someone is being rude to her.

 

[nat9891]

Quote:

Originally Posted by caffn8me I personally don't see Jennifer's post as rude in the slightest. If anything you were rude to her. I can't see any justification for a complaint. That is my personal opinion and others may see it differently.

I agree with this.

 

[YvetteJeannine]

Quote:

Originally Posted by MarniMac Usually I obstain from getting involved in these types of threads. However, I find it hard to believe that you honestly think she was rude to you. All you had to do was go on Legacycollection.org or post here, on Specktra, and ask someone to find out if it was part of a collection. Those makeup artists aren't available for you to ask trivial questions, wasting their time and annoying them...and then arguing with them??? They are there to assist people in choosing makeup items to buy. Correct?

While I don't personally think she was being rude (in what part of the conversation I saw..allegedly there is more..but from what I personally saw, Crystal seemed to me to very argumentative and then went on to be rude herself), I do believe that they're there to ask any question we want..no matter how "trivial" we or someone else thinks it is

BTW, are they MU artists, or are they trained "Live Chat" professionals (just trained about MAC products, and collections, but NOT Makeup artists?)?? I've always wondered about that

 

[mrskloo]

Quote:

Originally Posted by crystal_21209 crystal: ive asked simular questions before and they have never had a problem

I really don't think Jennifer was being rude at all. But I can see how the sentance I quoted above could be perceived as if you were saying that the MAC worker wasn't competent to do her job. It was just a misunderstanding between both parties and nothing, I think, that she should be punished for. She answered your questions and explained to you the problem as best as possible to someone who was clearly upset. I thought she was good at handling the situation, I know I wouldn't be able to keep it cool like that.

 

[calliestar]

I really don't think she was being rude. It DID seem to me like you were insinuating that she was having a problem finding your answer, which is why she defended herself (very tactfully, in my opinion). I honestly don't see a single comment from her that is rude...if anything, she was really polite, even when you started going off on her and threatening to file a complaint about her.

 

[aeni]

Quote:

Originally Posted by caffn8me I personally don't see Jennifer's post as rude in the slightest. If anything you were rude to her. I can't see any justification for a complaint. That is my personal opinion and others may see it differently.

I agree.

Live chat is a bad thing. You can't hear how the person is saying what they're writing and everyone assumes they're being sarcastic and rude.

 

[tepi_telfast]

Quote:

Originally Posted by calliestar I really don't think she was being rude. It DID seem to me like you were insinuating that she was having a problem finding your answer, which is why she defended herself (very tactfully, in my opinion). I honestly don't see a single comment from her that is rude...if anything, she was really polite, even when you started going off on her and threatening to file a complaint about her.

I agree, Jennifer's replies seemed very polite. If anything, I think Crystal has over-reacted with the whole thing

 

[baby_love]

you were trying to call her out BIG TIME, and she was just trying to help you. I think you overreacted.

 

[Winthrop44]

Nope, I really don't think Jennifer was rude at all.

 

[User34]

Quote:

Originally Posted by caffn8me I personally don't see Jennifer's post as rude in the slightest. If anything you were rude to her. I can't see any justification for a complaint. That is my personal opinion and others may see it differently.

I must say, I agree. You seemed to be the one a lil' out of place.

 

[llucidity]

You over-reacted IMO.

 

[Diskordia]

I don't think she was rude. To be honest I think you were the one that was quite rude and impolite. you said that she said very rude things after you said goodbye, well if that is true, why didn't you put that also in your complain mail to MAC??