Do you think she was rude?

[GreekChick]

I'm sorry but I was so annoyed just reading the opening thread ! Crystal, you have no idea how much trouble a MAC MA can get in when someone files a complaint agaisnt them...in this case, Jennifer might get in trouble for no reason at all. She was in no way rude to you and answered your questions politely despite your RUDE comments. Period.
Everybody thinks that writing to MAC's customer service is the best way to go as soon as they assume they have been treated badly...However they don't realize the trouble they can cause....Then, MAC will send free products to the person who has complained in order to keep them happy....ALOT of people abuse of the Customer Service.
Crystal, I really think you overreacted...I too had a 'wtf' moment while I was reading through your post...You might say you're "over it" but if you have filed the complaint already than the situation IS NOT OVER, at least not for you...

 

[MarniMac]

Quote:

Originally Posted by GreekChick I'm sorry but I was so annoyed just reading the opening thread ! Crystal, you have no idea how much trouble a MAC MA can get in when someone files a complaint agaisnt them...in this case, Jennifer might get in trouble for no reason at all. She was in no way rude to you and answered your questions politely despite your RUDE comments. Period. Everybody thinks that writing to MAC's customer service is the best way to go as soon as they assume they have been treated badly...However they don't realize the trouble they can cause....Then, MAC will send free products to the person who has complained in order to keep them happy....ALOT of people abuse of the Customer Service. Crystal, I really think you overreacted...I too had a 'wtf' moment while I was reading through your post...You might say you're "over it" but if you have filed the complaint already than the situation IS NOT OVER, at least not for you...

I so agree with you. They are going to take the live chat away because of situations like this. And then people who actually need it (those who aren't just playing MAC trivial pursuit with an MA) won't get to use it.

 

[queenofdisaster]

 

[sarzio]

I'm sorry to say, but you were the one being rude, not Jennifer. Customer service reps are not there to be yelled at. They are there to be spoken to in a dignified manner, where they are given respect. It is their job to look for your answer which she did, and even told you that she would alert them of their mistake, yet you continued to be extremely rude to her. I hope that M.A.C reads the chat and Jennifer will not get in any trouble because of your complaint.

 

[lightsinsorrow]

Quote:

Originally Posted by caffn8me I personally don't see Jennifer's post as rude in the slightest. If anything you were rude to her. I can't see any justification for a complaint. That is my personal opinion and others may see it differently.

I agree.

 

[bebs]

I agree with everybody else so far, from what I have read

that you were the one that was being very rude and disrespectful to her, she is there to help and answer questions not to have rude and sassy remarks thrown at her for something thats not her fault!

what I'm wondering now is there anyway to contact mac saying what wonderful people they have there and help the woman out at all??? because I think what crystal did was very wrong and done in a fit of anger that she was wrong and I'd like to be able to help other woman.

 

[Hawkeye]

You could probably do the contact us etc through the mac site.

But I think the biggest thing is to when you are in contact with the mac MA's just treat them with a lot of respect. You know if you go online and talk to them let them know that they are being very good and helpful etc.

I think thats what they need to hear and also some good e-mails letters wouldn't hurt. =)

 

[calliestar]

Quote:

Originally Posted by crystal_21209 No I didnt want to put that. I dont want her to like lose her job. I know people have families and kids, mouths to feed. I dont know if they would have fired her but I wouldnt take that chance. I dont know why some of u think its fishy. When I was trying to paste everything last night my computer kept messing up and my mouse is messed up although I dont need to explain this to evreyone but whatever. I have been over this since last night so Im done. Now I see that all of u dont seem to like me so I'll probably just stay away from specktra. Once again thanks for the posts and reading.

Okay, now I'm just confused. First you're saying that you tried to paste all of it and messed up, but now you're saying that you don't want to post it because it will get her in trouble? Well, which is it? Because those two thoughts almost contradict each other. That is one of the reasons that I think it's fishy, and probably why other's do too. That doesn't make much sense.

And, honestly, I have nothing against you. But you asked for an opinion, and we have all given you an answer. Just because we don't agree with you about one post doesn't mean we don't like you! I hope you won't leave specktra because of one disagreement...because this site has so much to offer!

 

[meagannn]

Quote:

Originally Posted by calliestar Okay, now I'm just confused. First you're saying that you tried to paste all of it and messed up, but now you're saying that you don't want to post it because it will get her in trouble? Well, which is it? Because those two thoughts almost contradict each other. That is one of the reasons that I think it's fishy, and probably why other's do too. That doesn't make much sense. And, honestly, I have nothing against you. But you asked for an opinion, and we have all given you an answer. Just because we don't agree with you about one post doesn't mean we don't like you! I hope you won't leave specktra because of one disagreement...because this site has so much to offer!

My thoughts exactly! I believe that Jennifer was as helpful as she could be and not rude at all. I have used the live chat many times and they are always very helpful and very nice and I feel they deserve the same treatment from us as consumers!

Since i've worked heavily in customer service, I always try to look at things from the CSR's point of view when I am the consumer. I wouldn't want someone acting condescending to me, so i always try to watch my wording and tone of voice when talking to a CSR - they dont deserve to be treated in disrespect.

I really dont think one thread, full of opinions on a situation, should make a member leave. I find that even if Specktrettes (

) disagree with one another we are still respectful of each other! thats why i loooove these forums! Just because we don't all agree dosn't mean we dont like you crystal!

 

[joraye]

I don't think it was rude.

As someone who works in tech support for a major computer company, and having to deal with people who ARE rude, this part of the chat seems totally fine. As in most CS jobs, you sometimes don't have an answer RIGHT there, and you have to do some research. Maybe Jennifer was about to do some research, maybe not. Maybe she knew the answer (it wasn't LE) and she gave it you .

I hate to be rude to anyone, but I really agree with the others that you might have overreacted.

Also, if employees ARE in fact rude to customers, they should be disciplined for their actions. If you say she was extremely rude and the things she said would get her fired, I mean, if someone was saying things that horrible, I would want her fired. Customer service isn't about being rude, so if these unposted transcripts are really as bad as you say they are, Jennifer should recieve disciplinary action. But from what i see, she acted perfectly appropriate.

Disclaimer: JoRaye's PERSONAL opinion.

 

[calbear]

Quote:

Originally Posted by calliestar Okay, now I'm just confused. First you're saying that you tried to paste all of it and messed up, but now you're saying that you don't want to post it because it will get her in trouble? Well, which is it? Because those two thoughts almost contradict each other. That is one of the reasons that I think it's fishy, and probably why other's do too. That doesn't make much sense.

I really agre with this. The email to MAC customer service already got this poor CSR in some trouble when it seems that see didn't do anything wrong. Please post the rest if there was more.

 

[SMMY]

Crystal's profile is private now. I think this means she got the message here of how people feel about her complaint and how groundless it appears in the face of the information she has given us. I usually assume when someone is antagonistic towards someone as Crystal appears to be in the live chat bit she posted, it's usually a sign of other issues at play. Maybe someone had a very bad day and decided to take it out on someone (a CS) who can't really respond to it.

I'm sorry but it irks me because years ago I worked retail and would have to be polite to people who were obviously using me as an outlet for their bad day, failed marriage or other inadequacies. Not to be mean, but all my sympathy lies with Jennifer. Maybe Crystal should think about her communication skills before typing such a message again.

 

[Hawkeye]

SMMY
I totally concur.
I'll never forget working at home depot and some guy just started going off on me. He sat there and screamed and yelled and there was nothing I could say that could get him to calm down.

I'll never forget sitting there thinking I was being berated in front of people and it was on a saturday afternoon. I got so mad and finally I just calmly asked the guy to step out of line so I can help the other customers. He got really mad and I didn't know at the time that the lumber guys had formed a semi circle around the area and had called Mgt (I couldn't) and the guy demanded to know why I was asking him to step out of line so I could help the other customers he was there first etc.
I remember mustering up every last ounce of courage I had stepped from behind my register so I could look him square and the eye and I told him point blank: I will not have you yelling obscenties in the presence of children in my line. I will give you my mgrs name I will give you his managers name but I refuse to let you treat me like this with children around.

I will never forget the look on his face as he realized what an @$$ he was being and he looked down and saw the children watching him and my manager had heard the entire thing and I was expecting to get punched-honestly and my mgr escorted him out of the store and told him never to come back.

To this day I have always treated people with the upmost respect in the retail field.

If I had my way-I would make it MANDATORY for everyone to work in retail or at a restraunt. I think it would change a lot of people's perspective on what is acceptable and what is not on how to treat people.

 

[Meliss1026]

I really didn't see where Jennifer was coming as rude, she answered Crystal's question to the best of her ability.

But I just have a question regarding the situtation:
Will MAC still put Jennifer's job on the line even though she wasn't wrong in this situtation? Like, is it automatically you are in trouble if a complaint is filed (even if it is a frivolous complaint)

 

[Hawkeye]

I think they will look and read the transcripts and see that Jennifer was in no way being rude. I doubt her job will be on the line they will probably just dismiss it as another crazy person annoying them.

 

[professionaltart]

Quote:

Originally Posted by Meliss1026 Will MAC still put Jennifer's job on the line even though she wasn't wrong in this situtation? Like, is it automatically you are in trouble if a complaint is filed (even if it is a frivolous complaint)

not at all, she'll be fine

 

[brokenplaything]

Quote:

Originally Posted by crystal_21209 No I didnt want to put that. I dont want her to like lose her job. I know people have families and kids, mouths to feed. I dont know if they would have fired her but I wouldnt take that chance.

Well don't worry, you wouldn't have gotten her fired.
B/c I'm sure JENNIFER Showed other live chat people (including the person who recieved your complaint) how xx you are. So you were probably just one of those annoying customers that us in retail and telemarketing are used to.

I assure you all you did was treat her with dissrespect and ruin her day..but now she's just telling ppl she knows about "some huge try hard mac addict" tried to tell her off *rolls eyes*

lol

 

[geeko]

Sorry for being blunt, I think you are the one making things difficult for Jennifer and not the other way round. I think that she has tried her best to answer your queries. But you just tried to find fault with her.

 

[Shimmer]

Lets remember that personal attacks aren't allowed please.