Kiehls is my favorite skin care brand. I've had so many problems with different types of skin care (I even had an allergic reaction to Cetaphil) but I've had no problems with Kiehls.
I love the Gentle Foaming Facial Cleanser; it doesnt foam that much, but is a great cleanser for my combination skin. The Ultra Facial Moisturizer w/o SPF is a great, sinks in quickly and keeps the skin hydrated all day without being greasy. I love the Soothing Gel Masque; it gets rid of any dry flaky spots, and feels great on sunburn/windburned skin. The Buffing Cream has tiny fine particles that are super gentle on the skin, I use it on my face and body. Love their sunscreen; only sunscreen i've found that doesnt irritate my skin. #1 lip balm is fantastic.
My boyfriend has oily skin and he likes the rare earth facial mask and cleansers, blue herbal lotion, and the blue herbal treatment for acne spots.
The lavender bath soak is nice, smells good, and is actually relaxing, but i think a few drops of essential lavender oil would do the same thing for cheaper. The body massage oil is nice, but nothing special
I have the calendula toner, and it's nice, but i dont think it is worth the expense. The cucumber toner left green residue on my skin, so it was no go for me.
Not a fan of their shampoos so far, but, their hair masque for damaged/dry hair really does help hydrate my hair.
All in all, i dont think the Kiehls products are that special to someone with normal skin, since some of the products are basic/plain but expensive. It's a great line for people with sensitive skin.