shatteredshards
Well-known member
To make a long story short, Sephora has given me some of the worst customer service, or lack thereof, of any company I have shopped with.
The incident that has finally broke this camel's back goes something like this: I emailed their customer service on March 1st to ask for the ingredients on an eyeliner pencil. I never got a response.
I emailed again on March 20th, and doublechecked my email address carefully. Never got a response.
Emailed again on March 26th with a different email address and provider. Needless to say, I still don't have a response.
Pretty abysmal results for their claim of "We will respond to your query within 24-48 hours."
I'm ticked, I'm taking my business elsewhere, for good, and I want them to know it. But if I email them, it'll probably be ignored like the rest of my emails, and if I call them, I don't know if I can get it out because I subconciously become sugary-sweet nice when I'm on the phone. Yesterday I called and all I accomplished was closing my Beauty Insider account, and the woman never asked me why I was doing so.
Do I call and ask for a supervisor? Do I slink off into the background while they continue to treat their customers like crap? Am I the only one who's been treated like crap?
The incident that has finally broke this camel's back goes something like this: I emailed their customer service on March 1st to ask for the ingredients on an eyeliner pencil. I never got a response.
I emailed again on March 20th, and doublechecked my email address carefully. Never got a response.
Emailed again on March 26th with a different email address and provider. Needless to say, I still don't have a response.
Pretty abysmal results for their claim of "We will respond to your query within 24-48 hours."
I'm ticked, I'm taking my business elsewhere, for good, and I want them to know it. But if I email them, it'll probably be ignored like the rest of my emails, and if I call them, I don't know if I can get it out because I subconciously become sugary-sweet nice when I'm on the phone. Yesterday I called and all I accomplished was closing my Beauty Insider account, and the woman never asked me why I was doing so.
Do I call and ask for a supervisor? Do I slink off into the background while they continue to treat their customers like crap? Am I the only one who's been treated like crap?