Quote:
Originally Posted by PinkBasset
Nice to have you here with us!
I totally agree with you - I have never exprecienced better customer service anywhere else, Illamasqua is the best. I've visited the London Selfridges counter many times and every time the MAs are genuinely friendly and super nice! I always feel special when shopping there. I love that I can go there as my true self with all my piercings etc. without being given any weird looks. As a matter of a fact, I get compliments there!
Illamasqua has become very dear to me.
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Yep, I love the feeling of being totally accepted! I'm Indian and quite dark-skinned so it's been a real struggle to find a good foundation, and I love that Illamasqua not only carries darker shades but also advertises using darker models. And pale-skinned ones, too! Not everyone has to be a medium beige/tan.
Another reason I felt compelled to comment on the customer service at the Newcastle counter is because, when I was being served, another customer came in. He'd been referred from a different counter (not the Lancome one!) and he wanted to work on his makeup for his drag act. They were just as polite and helpful to him as they were to me, as they should have been. Right after that, I went to the counter that had referred him, and picked up a lipgloss. When I had finished paying, the woman at the counter till asked "So was that really a guy back there?" and made a 'grossed-out face'. I was so shocked, I didn't even say anything. I am NEVER going back to that counter again.
Aaargh, even thinking about that woman is making me so irritated. I should have said something snarky to her.