I'm a "thief" because I open stuff.

[CantAffordMAC]

Quote:

Originally Posted by wordgirl That's the thing - this Sephora, I've always had pretty good experiences at! My friend didn't even say anything to me. But she was totally bubbling when we went in (we had martinis with lunch) and when we came out she was very quiet and subdued. I finally said "you know, I can't believe that," and she kind of sighed and said "it happens." The really sad thing is that there's a standalone MAC store in that mall, and a Nordie's with a huge beauty counter. If only I had realized Sephora was going to be such a disaster I would have taken her to one of the other options!

thats a shame that she has to deal with something like that. its just wrong. and the sad thing is, is that she's probably used to it. I honestly cannot believe people these days.

Anyways, I've actually had okay experiences with sephora. I've only bought from them...well. Once. wow..and it was a gift card for my sister last christmas. Anyways whenever I go in there everyone is helpful, usually I'm pretty much ignored but I'd rather have that (since I'm usually just browsing) Sometimes I drag my boyfriend in there and he'll just sit and wait, but the last time we went he was getting into the colognes and the lady helping him was very very helpful. He may have told her off the bat that he wasn't buying anything but she gave him 3 samples, and also let him smell at least 5 other fragrances. My boyfriend is black. We go through some problems with ppl treating him bad sometimes, but I get so happy when people are nice and helpful.

 

[MAC_Pixie04]

Quote:

Originally Posted by xphoxbex and oh yeah ladies, i got an email from them. all it said was tell us which store location it was. and i did and... i guess nothing else is happening

Wrong; we get verbals/managerial action for any kind of complaint, whether it be something as small as a gondola being dirty or someone being disrespected in the store.

 

[xSaLee]

what a douchebag. i would have gone back and demanded to speak to someone higher up and gotten both of them in big trouble for being SOOO unprofessesional. you probably would have gotten treated with a lot more respect after that.

 

[sitasati]

Quote:

Originally Posted by YvetteJeannine That's the point, though...Having money doesn't neccesarily mean you won't steal...In fact, it's usually the people that do have money, and can easily afford to purchase the item(s) that steal....Remember Winona Ryder's little 'mishap' in Saks (or was it Bloomingdales?) a few years back? Nobody can tell me she couldn't afford the scarves she tried to kyph! In fact, statistics say it's the wealthier people of society that more often steal...(not to imply just 'cause one is rich means they'll steal...that's not what I'm saying)...It's a thrill seeking behavior...Done to feel like they're 'getting away' with something....

Yes I understand that. I know there is no way you can classify someone as a theif or rich or whatever. I work in retail too and our company has undercover security guards who are on the lookout for shoplifters. They don't go making people feel like theives. But what I'm trying to say is..if you are going to be on "high alert" do it so I - the customer who gives you business - doesn't feel followed or disrespected and unwelcomed. It's just my opinion. I know people are doing their jobs and retail is hard as it is but come on ...don't follow me around in every friggin aisle and not expect to me know that you are following me.

 

[Artphr33k]

That is the reason I don't go to sephora anymore... i buy stuff online. last time i was there i had this lady follow me around because i was unsure of which blotting paper to buy, so i picked up all 4 kinds. she pissed me off so bad... and then she KEPT ASKING ME if i needed to try makeup on every time i even looked at something. I was barely able to get close to anything. and yes, i know how to use testers.

i work in a customer service/retail environment, and i know that they're supposed to keep an eye on you and whatnot... but for gods sake, keep the distance informal.

and "that Chinese girl" is not a very professional way to talk about a customer... i would've called corporate immediately.

 

[nana2552]

I know exactly what you mean about having to open the boxes because I have had to open a couple of boxes to find the best one, especially for a Nars blush and I always felt like someone was going to say something to me because they were watching me. Sorry for that experience and you should definitely write to corporate.

 

[cocodivatime]

I had a terrible experience at Sephora too. I just felt so uncomfortable.

An associate even went so far as to follow me out of the store. I didnt really think about it much until reading this thread but I open boxes too. I'm pretty sure I did on this day too because I always do.

I do it to make sure I'm not buying a damaged or used product. I wonder if thats why they treated me like that? I don't know. but following me out of the store was riduculous. I will never ever ever ever go back to that store.

Its the worst feeling ever when you are treated like you did something wrong when you know you didnt.

 

[user79]

I always open the box of a product I'm buying if the product is free to be taken by the customer, i.e. not like MAC where the salesperson has to get it for you and the customers don't have access to the BNIB products. The reason being that some people just don't use the testers, or sometimes there are no testers so they test the BNIB stuff.

 

[Beauty Mark]

I think opening a product can look suspicious. Unfortunately, people abuse stuff by using a new product to use it or steal dumb crap out of the box (like if they'd steal a powder puff).

 

[BarrelOfDonkeys]

I always thought that was normal, especially in stores that sell small, expensive stuff like makeup or jewelry or whatever. I've never walked into a drugstore without being followed around unless I was with my parents. And I've worked in the electronics and cosmetics departments in the store where I work and for both departments I was told to keep an eye out for people opening boxes and to walk up and down the aisles so anyone who might've been planning on stealing something would know they're being watched.

 

[sofabean]

he might not be a manager. he could just be a lead or a shift supervisor. they tell people to go to lunch too. you should call the corporate office and file a complaint with them.