MAC artists make a commission?

[LineausBH58]

Quote:

Originally Posted by wikdwich UPDATE! So after a few more terrible visits to this MAC counter and after hearing that girls in my area are being treated poorly I sent an email to MAC customer service regarding the MA's in the ARDEN freestanding MAC. I told of how we've been treated and of course because you have to say one nice thing for every bad thing I gave kudos to the one MA who is consistently helpful. Heres the response from MAC I recieved: Thank you for taking the time to contact us and for your interest in M.A.C. While pleased you enjoy our products, we regret to learn of your recent experience at the M.A.C counter in M A C-ARDEN FAIR , and we appreciate your letting us know. At M.A.C, every effort is made to ensure our counter representatives are knowledgeable and professional, as well as experienced in delivering the personalized service for which we are known. It is important to us that this fine reputation which we have worked so hard to achieve is upheld at all times. For this reason, it is especially disheartening to receive your report, and we appreciate the time you have taken to share your experience with us. Your comments have been forwarded to the management staff, so that they may be used to assess the need for appropriate action. Your satisfaction is important, and we do hope to have the opportunity to demonstrate that your experience on this occasion was anomalous. We are proud of the dedication of our representatives and of their endeavors to deliver superior service. It is evident that the efforts of Sara deserve recognition. Please be assured your remarks will be shared with our Education and Training Executives, who will extend your commendation to her along with their own. Again, thank you for taking the time to share your thoughts and concerns. Sincerely, Kimberly Barsky Response Representative Global Consumer Communications SO! Now am i gonna get treated like crap when I go in because I complained?

Hey I was just wondering if you've been back to that location? and what happened? How are they to know it's you how voiced up at the MAC Corp?
I'm sorry this happened to you. I am happy to say this has never happened to me with MAC... but at other counters/brands!!!

 

[pilletje]

Quote:

Originally Posted by wikdwich OK! SO I LEFT THE MAC BOUTIQUE TOTALLY EMPTY HANDED! Crazy right?First the question? Am I mistaken thinking that the girls at the MAC boutiques make some sort of commission? One gal I really liked told me to always ask for her when I came in, and also asked that my girlfriend and I make our purchases together if possible (so that it appeared as a larger purchase), I assumed that these things meant they made some kind of commission? Am I wrong, can someone let me know how this works assuming it isnt a secret? Its perfectly ok with me because I am loyal to the girls that actually do help me, so if they make a commission I will continue these practices. BUT! Now the situation, and the problem... The closest MAC boutique is an hour drive away from me in sacramento, so I made a special trip last week because there was some stuff I not only wanted, but also some stuff I needed (cuz we all know that theres a difference). I was a sure fire sale and a potential big sale, I always like to sorta make that clear when I come in because I seem to get more help that way and Im easy. When I went in I asked for my favorite girl, the answer I got was "shes not in". PERIOD. There was no "can I help you with anything?" STRIKE 1. I looked for about 10 mins at a few things and was never even approached by one of the 3 very board looking artists standing around gossiping, so finally I had to ask for help! STRIKE 2. Then when I finally got one of the the gals to help to me, (I was trying to choose the correct concealer) she just sorta picked one put a dot on the back of my hand and handed me the tube. So I asked if she could apply it so I could actually see it under my eye, mind you this was like a thursday afternoon and I was the ONLY person in the store with 3 "artists". GET THIS; her reply was I'm sorry but in order for me to actually apply makeup to your face its a $50 application fee. OUCH! I said that Ive never paid before to have help choosing a product or two and that I wasnt there for a full face application, she said "we all charge it to apply ANY makeup" and then wanted to know who usually helped me because they should have been charging me! MOTHER F+ING STRIKE 3 homegirl! I asked if there was a supervisor that I could speak to and she said there wasnt one in that day. Not sure how thats possible but I said nevermind, I'll take my business to Nordstroms or purchase off the internet and left. EMPTYHANDED! So pissed that I didnt even go get my haul at nordstroms! I really dont wanna have to order from the net so eventually I'll have to go back, but I'll call to see if my girls gonna be there this time. WAS I WRONG? IS THIS A PRACTICE I DIDNT KNOW ABOUT OR WAS SHE AS RIDICULOUS AS I THOUGHT? SOMEONE WEIGH IN PLEASE!!!!

WOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
that is REALLYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY ridiculous!!
whats wrong with her? if she doesnt like to work and help clients just GO HOME then!! you dont b*tch to the customer !$50 or you nuts??@_@

I am really sorry to hear this and i felt so sorry cos you had to drive a long way to get there!!!!!!!!
It's really important feeling confident when you buy something and thats the task of the MAC saleslady in my opinion!!!!!
I had that kind of experience too last week, UNfortunately!!!!!!
I was in de dutyfreeshop in hk to check if there are still mac mineralize powder left and i hated the girl from Mac. SHe wasnt helpful and kept saying that the collection i asked for was TOO long ago!!!how am i suppose to know that??the "normal" Mac stores in Hong kong just release these collection and it was out of stock!!! And she was too dumb to realize that i didnt know that there is a differnce between dutyfreeshop and the Mac counters outside! She made me feel stupid!! and when i asked what my color would be for the skinfinish duo(cos i was hoping to get it online or something), she pulled out one skinfinishpowder DUo from somewhere, so i said: OOOOOOO you still have the samples. She looked at my and said: OFCORS we do!WE CANT THRO it away, right??!!! <<GRRRRRRR WTH is wrong with you, i thought!!then she said i doubt you can still buy it cos it is just wayyyyyyyyyy tooo long ago!!
pfffffffffff what ever!!!!!!!!!!!!!!!!!! I really wanted to buy some stuff but I just cant stand these kind of crappy service!!!
SO i left and went to the "normal" Mac counter Just 5 minutes away from the Dutyfree shop
and i get happily ever after!! a nice girl was helping me out and she was patient and explain the differnce between them and dutyfree
heheheh
and my wallet was 1300 HKD lighter but it was worth it !!!!!

MUAHZ!!!!!!!!!

So I can totally understand your feeling!! Hope you will get ur stuff eventually

X

Pilletje

 

[Socialite]

I must say that in general tha mua at my pro store in northpark and counter at nordstrom are lovely girls. however the mua that always assists me at the counter is such a sweetie. she is always ready and willing to show me everything. i usually have to stand at the pro store for over 5 minutes before somebody can come and ask if i need help weather they are busy or not. whenever i go to prostore, i am quick and from first contact with the mua to where i actually pay is 6 minutes at the most, i don't feel comfortable browsing and testing like i do at the counter.

i have never been charged to test makeup, fullface was only a 40 dollar minimum purchase

 

[christinakate]

Yeah well i know a thing or two about recieving a great amount of disrespect. Im 18, and still not taken seriously. I go into MAC once a week, and plan to buy tons of things. Funny thing is i can never seem to get a second of help. Im sorry but do i have " Window Shopper" plastered on my forehead. As soon as that wallet comes out, and they realize im actually going to buy things, suddenly people are sooo friendly and want to help me out. Dont get me wrong some people can be super friendly but many dont have the decency enough to treat me as an equal.

 

[irukandjii]

omg,i'm sorry to hear bout that, i've been to arden fair's boutique several times but havnt been to check out concealer or foundation, i've had lipsticks and all disinfected and whatnot and handed to me to be applied myself and the m.a's there have been nice thus far...bummer, i hope your next visit would be much better cuz i know how you feel to have to drive so far and get crappy service like that...*sigh*

 

[GEISHA GIRL]

Actually... MAC does not charge for the actual make-up application. However, Fri-Sun there is a $50 min. purchase(with an appointment) Mon-Thur it should be complimentary. Unless there is a special event going on. That is at most counters. MAC Stores maybe different, but not much different.

 

[GEISHA GIRL]

Really sorry to hear that so many people have been receiving bad service. the only MAC counters that I know of that receive commission is at Nordstrom's. All others do not make commission. To be fair a lot of times the MAC Artist have to deal with alot of "customers" that are coming in to treat them as their own personal make-up artist and not buy a thing. Or they buy to get their face done and then return everything they bought a day or so later. This hurts the business! think about it... if you wallk into a hair salon to get your hair done you don't expect to get it done for free???? It's unfortunate...sometimes good customers get the raw deal because of what bad customers do...(that's the reality) but it does'nt make it right. Again...so sorry you had to deal with that! don't give up on MAC, there are some alot of artists who understand that customer service is just as important as good make-up!

 

[GEISHA GIRL]

To Socialite: Is your mua Jackie @ northpark? She is such a sweetie.

 

[GEISHA GIRL]

FYI... someone is supposed to greet you asa you walk in the store or to the counter and ask if you if you need some help. It's true mua have to meet a quota but that is no excuse to ignore you or not serve you with the best customer service. It's true some mua's are really great and may have had a bad experience prior to your visit, but they should not take that out on you EVER! It really is best that if you find a mua that serves you well you should stick with them and have a back up. Ask that mua who should you see if they are not there to insure you get the best customer service. Then the mua that didn't treat you well will see you buying from those mua's and will have their feelings hurt because they will be losing out on those sales and then will maybe learn to give better cust. service!

 

[Brianna Lynn]

Unfortunately I moved to Miami in Feb from Chicago and the workers/people here are rude in general and no one is of much help anywhere. The best MAC service I've gotten is at the MAC freestanding store on Collins Ave in South Beach Miami or at the Mac counter in Nordstroms at Dadeland. I haven't had any good experience with the workers at bloomingdales or Macy's.

 

[underablanketofstars]

I have been completely deterred from mac counters because of pushy and overly aggressive or impatient ma's, I'd rather use forums like this, do my own research, then take the calculated risk buying online and get a colour I don't like once in a while than expose myself to that negativity. This is my hobby it'ssupposed to be fun!