I got onto LiveChat just now and asked about the problem I had at the MAC store with the B2M depotted e/s. She told me the girl wasnt correct in what she did and that she should've taken the empty pots back. ARGGHHH!! She suggested next time I depot my e/s to leave the inner plastic part in there since they dont take the metal pans. I also told the rep on live chat that the girl told me this was a brand new policy that they arent taking the empty pots back at all! She was very nice and told me to send the pots into them rather then dealing with the store so I guess I'll do that.
Here's what she said:
Welcome to MAC Cosmetics Online. Your personal Makeup Artist will be with you shortly.
Hello. Thank you for your interest in MAC Cosmetics. My name is Jara. How may I assist you?
Michelle: Hi Jara. I had a question about an experience I had at a store this weekend when I tried to B2M
Jara: Hi Michelle!
Michelle: I took in 5 empty depotted eyeshadow pots and the girl told me I was not allowed because they were depotted. This is the first I've heard of this
Michelle: I've taken my depotted eyeshadows many times to this store
Jara: The official rules are that the packaging needs to be whole. Some stores are very literal about this. Feel free to return them online if you wish.
Michelle: ok that would be great.
Michelle: Yes the only thing missing was the middle plastic pan and metal pan
Jara: For information on the Back-to-MAC recycling program, please
click here.
Michelle: ok thanks!
Jara: This link will show you how to return online.
Michelle: ok thank you. I will do that.
Jara: Is there anything else I may assist you with today?
Michelle: no that's all. I was afraid that the young girl whom I've never seen before wasnt quite correct in what she told me. She told me it was a brand new policy